Total Installer May-June 2019

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Editor’s Comment
MATT DOWNS
EDITORIAL DIRECTOR
MATTDOWNS@MEDIA-NOW.CO.UK
07963 330774
Homeowners often expect flexible payment methods for large
purchases, however, as a small to medium-sized installer, being
able to offer finance has been a challenge, whether that’s because
of the extra workload and admin involved, or the lack of knowledge
in terms of how to facilitate a finance offering. But as Jon Vanstone
explains in his latest column, Certass has paired with BNP Paribas
Personal Finance to offer a “different model” to “remove the
barriers to finance” for installers. Find out more on p14.
In this issue we catch up with Steve Cross of Mercury Glazing to
discuss innovation and installer support. As Steve told us: “Today’s
installer is looking for a range of products to give them a competitive
edge.” Find out what this range of products looks like on p22.
Above: Certass’ Rate Your Installer system has received “outstanding”
feedback from homeowners for its installer members.
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In our latest Total Talk, we spoke to Chris Costall of Nationwide
Windows who explained why asking for advice when you need it is
crucial (p34).
Elsewhere in this issue, Richard Hammond looks back on 25 years of
change in the glazing sector (p40); Andy Holland explains why frame
fixings and fasteners for repair should be chosen with care; Ben
Brocklesby answers the key buyer bi-fold questions you need to be
aware of (p50); Colin St John offers simple tips for trouble-free roofline
installation (p68); and the team at Roof Maker talk working in
conservation areas and explain how to install the Luxlite Rooflight
(p70). So read on for all this and so much more…
Enjoy the issue!
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Matt
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PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
JULY/AUG 2019 TI3