The Business Travel Magazine Oct/Nov 2019

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ARRIVALS Welcome Travel's got talent The sad collapse of Thomas Cook was mourned by many across the country recently, from those who have fond memories of package holidays with the operator – myself included – to its many loyal customers and, above all, the unfortunate staff that lost their jobs following its demise. Just what legal or regulatory changes its collapse might prompt remains to be seen, but the ramifications could affect us all. The tour operator had long been a springboard for talent and there's a huge number of people working in the business travel industry today whose careers began at Thomas Cook. Among them is the Business Travel Association's new Chief Executive, Clive Wratten. You can read about his vision for the BTA in an interview on pages 26-27 of this issue. Attracting and nurturing industry talent is one item on the BTA's agenda, and it was quick to launch a jobs board on its website to help keep the careers of former Thomas Cook staff on track. It would be a shame to let their tremendous knowledge and expertise disappear from the industry. Expertise of another kind is served up in this issue's cover feature which takes a look at the efforts of both buyers and suppliers to reduce their impact on the environment and promote sustainable travel (p18-24). Meanwhile, our extended feature gets to grips with the often neglected area of ground transport (p55-86), covering everything from rail, car hire and ride-hailing, to booking tools, content aggregators and supplier negotiations. At more than 30 pages long, it is our most extensive report of its kind to date, proving that business travel's Cinderalla sector shall go to the ball – the only question is by which means of transport? the Businesstravel MAGAZINE EDITORIAL EDITOR Andy Hoskins andy.hoskins@thebusinesstravelmag.com CONTRIBUTORS Emma Allen, Catherine Chetwynd, Linda Fox, Rob Gill, Gary Noakes, Dave Richardson & Gillian Upton STAFF JOURNALISTS Sasha Wood & April Waterston CONTRIBUTING EDITORS Julie Baxter & Laura Gelder EDITORIAL DIRECTOR Steve Hartridge SALES COMMERCIAL HEAD - BUSINESS TRAVEL Kirsty Hicks kirsty.hicks@bmipublishing.co.uk DESIGN & PRODUCTION SENIOR DESIGNER Louisa Horton DESIGNERS Ross Clifford, Caitlan Francis & Zoe Tarrant PRODUCTION & STUDIO MANAGER Clare Hunter PRODUCTION ADMINISTRATOR Steve Hunter SUBSCRIPTIONS Subscribe for free at thebusinesstravelmag.com/subscribe BMI PUBLISHING MANAGING DIRECTOR Matt Bonner CEO Martin Steady Andy Hoskins, Editor (Print) ISSN 1754-8543. THE BUSINESS TRAVEL MAGAZINE IS PUBLISHED BY BMI PUBLISHING LTD: SUFFOLK HOUSE, GEORGE STREET, CROYDON, SURREY, CR9 1SR, UK. TEL: 020 8649 7233 ENQUIRIES@BMIPUBLISHING.CO.UK / BMIPUBLISHING.CO.UK THIS PUBLICATION IS PRINTED ON 100% FULLY RECYCLED PAPER AND DISTRIBUTED TO SUBSCRIBERS IN A COMPOSTABLE WRAPPER. WHILE EVERY EFFORT IS MADE TO ENSURE ACCURACY, BMI PUBLISHING LTD CANNOT BE HELD RESPONSIBLE FOR ANY ERRORS OR OMISSIONS. ©BMI PUBLISHING LTD 2019 IMAGES: SOURCED FROM SUPPLIERS, ISTOCKPHOTO.COM AND BIGSTOCKPHOTO.COM THEBUSINESSTRAVELMAG.COM 5
Page 1 and 2: 78 October/November 2019 THE FUTURE
Page 3: ARRIVALS Contents OCTOBER/NOVEMBER
Page 7 and 8: British Airways on a high BA’s fi
Page 9 and 10: EXPERIENCE THE DIFFERENCE WITH SING
Page 11 and 12: ARRIVALS THE KNOWLEDGE How to... Ta
Page 13 and 14: O EAST MEETS WEST INTRODUCING NEW L
Page 15 and 16: ARRIVALS event report If you're pre
Page 17 and 18: THE BIG PICTURE Spanish costas SPAI
Page 19 and 20: SUSTAINABILITY The UK government ha
Page 21 and 22: SUSTAINABILITY Sustainable procure
Page 23 and 24: SUSTAINABILITY The hotel industry
Page 25 and 26: FOR BUSINESS AWARD-WINNING BUSINESS
Page 27 and 28: THE CONVERSATION in brief... Clive
Page 29 and 30: EVERYTHING YOU NEED FOR NINE TO FIV
Page 31 and 32: PREMIUM ECONOMY Up and away Cost-co
Page 33: PREMIUM ECONOMY British Airways Je
Page 37: CABIN • Fully enclosed high priva
Page 40 and 41: MEET THE BUYER meet Jimena Alvarez
Page 42 and 43: TALKING TRAVEL Savouring the world
Page 44 and 45: Box, Box, Box... We enable agencies
Page 46 and 47: THE REVIEW T H E L O W D O W N IN B
Page 48 and 49: THE REVIEW I N T H E A I R Virgin a
Page 50 and 51: THE REVIEW R O O M R E P O R T Hyat
Page 52 and 53: THE REVIEW M e e t i n g p l a c e
Page 54 and 55:
THE REVIEW O N T H E M O V E EVENTS
Page 56 and 57:
Ground transport / Introduction Inc
Page 58 and 59:
Ground transport / Introduction a
Page 60 and 61:
Ground transport / Tech & tools Bri
Page 62:
Ground transport / Tech & tools An
Page 65:
Car hire / Ground transport this ye
Page 68 and 69:
Ground transport / Car hire We are
Page 70 and 71:
Ground transport / Rail spend manag
Page 72 and 73:
The rail API trusted by leading bra
Page 74 and 75:
Ground transport / Rail spend manag
Page 78 and 79:
Ground transport / Rail operator up
Page 80 and 81:
Ground transport / Rail operator up
Page 82 and 83:
Ground transport / Taxis CABBIE fev
Page 84 and 85:
Ground transport / Chauffeur servic
Page 86 and 87:
Ground transport / Data Hitting the
Page 88 and 89:
GALLERY Advantage members meet and
Page 90 and 91:
PREMIUM BUSINESS The finest experie
Page 92 and 93:
DEPARTURES Focus on... the Gulf Sta
Page 94:
DEPARTURES Factfile: the Gulf State
Page 97 and 98:
DEPARTURES FLIGHT: AMERICAN AIRLINE
Page 99 and 100:
Save the date september 15th-16th H
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The Business Travel Magazine Oct/Nov 2019

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