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ADvTECH Induction Document

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PROFESSIONAL MANAGEMENT<br />

> > IT project service<br />

> > IT risk management<br />

> > IT governance<br />

> > Pulse audits<br />

> > IT solution architecture<br />

> > IT standards<br />

> > IT software licensing<br />

APPLICATION MANAGEMENT<br />

> > Systems administration<br />

> > Application support<br />

> > Database management<br />

> > Quality assurance and testing<br />

> > Website hosting and support<br />

> > Intranet & document management<br />

> > Application security<br />

SERVICE MANAGEMENT<br />

> > nt<br />

COMMUNICATION & COLLABORATION<br />

> > Telephony<br />

> > Skype<br />

> > Email<br />

> > MS Teams<br />

> > MS Planner<br />

DESKTOP SERVICES<br />

> > On Site support<br />

> > Software and hardware install<br />

> > Desktops<br />

> > Remote support<br />

> > IT onboarding & terminations<br />

INFRASTRUCTURE<br />

> > Networking & connectivity<br />

> > Data Centre services<br />

> > Capacity management<br />

> > Event management<br />

> > Security management<br />

> > IT security service<br />

> > Backup services<br />

<strong>ADvTECH</strong> IT SERVICES &<br />

GUIDELINES – AT A GLANCE<br />

GENERAL USE AND OWNERSHIP OF IT<br />

<strong>ADvTECH</strong> provides technology infrastructure, systems and IT<br />

equipment to its employees, contractors or third parties as a<br />

business tool for performing their daily functions.<br />

Information security reminders<br />

> > Apply good judgement in your use of our technology.<br />

infrastructure, systems, data and IT equipment.<br />

> > Be careful when connecting internal or external devices to<br />

<strong>ADvTECH</strong>’s IT system.<br />

Click here to read more on ADvNET<br />

PROTECT IT ASSETS<br />

<strong>ADvTECH</strong> purchases and issues hardware equipment to<br />

employees as an important business tool. It is essential that all<br />

hard drives in laptops have Bitlocker encryption enabled to<br />

safeguard the information.<br />

Information security reminders<br />

> > If you need to leave IT assets in the office, ensure that they<br />

are locked in a safe place.<br />

> > Save onto OneDrive for Business or SharePoint so that your<br />

documents can be synchronised to the Cloud.<br />

> > Ensure that your laptop is transported in the locked boot of<br />

your car and not on the seat when travelling.<br />

> > Use a good quality bag that is designed to carry laptops.<br />

> > <strong>All</strong> portable assets must have a login and password to<br />

safeguard the Information.<br />

Click here to read more on ADvNET<br />

PASSWORD PROTECTION<br />

Passwords are your individual key to the <strong>ADvTECH</strong> information<br />

systems. They must be protected as you would protect your<br />

banking details or your personal information online.<br />

Information security reminders<br />

> > Do not write passwords down making it easier for someone<br />

else to find and use.<br />

> > Do not use trivial passwords that can easily be guessed or<br />

resemble any sort of sequence.<br />

> > Do not share your User login details (including but not<br />

limited to your User name and password) with any third<br />

party.<br />

Click here to read more on ADvNET<br />

32 | <strong>ADvTECH</strong> INDUCTION TOOLKIT

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