HCC-CETAB_SPRING2020-final 2

CUSTOMER SERVICE TRAINING
HOW DO YOU BEAT THE COMPETITION?
Invest in your employees – especially at the points when they interact with customers! This
comprehensive training program uses the latest customer service techniques to quickly train new
employees or provide a refresher for current staff.
The Fundamental Secrets to Customer Service Skills
This course offers guidelines and best practices for providing outstanding customer service that will
enable participants to build, maintain, and increase a loyal customer base.
April 1 // 9:00 a.m. – 4:00 p.m. // $125 // Class ID: 40490
Business & Professional Development
Succeed by Improving Your Face-to-Face Skills and Win Customers Every Time
This course provides guidelines and best practices enabling participants to work face-to-face with
customers, and present an image that reflects confidence, credibility, and capability.
April 8 // 9:00 a.m. – 12:00 p.m. // $59 // Class ID: 40491
How to Control Telephone Conversations with Customers
This course provides guidelines and best practices enabling participants to work over the phone with
customers, and present an image that reflects confidence, credibility, and capability.
April 15 // 9:00 a.m. – 12:00 p.m. // $59 // Class ID: 40492
How to Write Clear, Concise Communication to Customers
This course provides guidelines and best practices enabling participants to work face-to-face with
customers, and present an image that reflects confidence, credibility, and capability as well as how to
express ideas clearly, accurately, and professionally in business writing.
April 22 // 9:00 a.m. – 12:00 p.m. // $59 // Class ID: 40494
The Secret to Stellar Customer Service – Internal Customer Service
Understand the importance of delivering exceptional customer service to others within their
organization and its effect on the quality and speed of service delivered to external customers.
April 29 // 9:00 a.m. – 12:00 p.m. // $59 // Class ID: 40493
Handling Hot Customer Situations with a Cool Head
This course will equip participants with the right attitude and strategies to handle customers who are
not pleased with the organization so they can more confidently represent the business favorably and
themselves professionally.
May 6 // 9:00 a.m. – 12:00 p.m. // $59 // Class ID: 40496
Save money and earn a Customer Service Certificate when you register for the six-part series for $399.
Register online or call:
319-296-4290
www.hawkeyecollege.edu/ce/customer-service
20 | Hawkeye Business & Community Education | Jan – April 2020 | www.hawkeyecollege.edu/ce | 319-296-4290