The Business Travel Magazine Dec/Jan 2019/20

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We put innovation at the heart of your programme. © 2019 BCD Travel. All rights reserved. bcdtravel.com
INSIGHT INSIGHT TMC RFPs 2020 MEANS MOVING TIME It could be a busy year for TMCs as buyers consider their next move, writes Chris Crowley of Nina & Pinta were. Emerging players such as TripActions were not necessarily ready for the big bids at that time, and there were areas of impact within the bigger TMC networks around content and profile management that needed to play out. Priorities elsewhere Many large programmes have been focussing on other areas, most notably end-to-end expense integration, security and hotel programme optimisation – not to mention the continuing shift to mobile and its impact across corporate policy in more areas than just travel. Many topics are hot on the agenda as we head into 2020, including NDC, data privacy and protection, sustainability, traveller wellbeing, meetings management, hotel programmes and traveller security, to name just a few. It promises to be a busy year by all accounts, with the global political climate almost as turbulent as the environmental one. Yet underneath all of this, a very familiar topic is gathering strength for many corporate travel managers – the selection and management of their TMC, technology and expense vendors for the years ahead. We don’t tend to publish contract life cycles as an industry. Its not really good business sense to begin with, but it’s also an area – especially in the TMC arena – where extensions, market developments, mergers and acquisitions can all play a part in moving the goalposts for many corporate buyers. That being said, 2020 looks like being a very active year in the TMC Sourcing business. Why is that? A number of factors come into play here which are worth noting. The need for choice The bigger programmes have always been influenced by the need for choice. The acquisition of HRG by American Express Global Business Travel in 2018 had a significant impact on the perception of choice available to the larger customers. It’s hard to say how many RFP processes were delayed, but some most certainly Natural contract turnover Another point of reference here is a more organic one. The majority of large programmes are more likely to retain their vendor (barring disaster or bad performance) for a second, and often third, contract. Most TMC contracts are usually positioned around a three-year term with a two-year extension (the 3+2). Assuming two retentions from the original contract, programmes that have been secure since the late 2000s will now be in a situation where good governance and market development simply forces an RFP process. For many corporate buyers this will be the first time in a few years they go to market for a TMC partner; in many cases they may be questioning if they need one at all. Given the factors above, 2020 is poised to be an interesting year for the travel consulting space. CHRIS CROWLEY Chris has recently joined travel consultancy Nina & Pinta. He has extensive experience across the industry including roles at HRS, BCD, Concorde Hotels and Accor Hotels. THEBUSINESSTRAVELMAG.COM © MOSTAFA MERAJI 81 THEBUSINESSTRAVELMAG.COM 81
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79 December/January 2019/20 SUPER P
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ARRIVALS Contents DECEMBER/JANUARY
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ARRIVALS Welcome A greener future R
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The Collective SHARED SPACE Elevati
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ARRIVALS THE KNOWLEDGE How to... Ma
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Business travel, the TRAILFINDERS w
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Looking for a TMC? Find the perfect
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ARRIVALS SPEAKING OUT Companies tak
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2020 TRAVEL TRENDS TREND-WATCHING W
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YOU’VE GOT THE BUSINESS. WE’VE
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AWARDS The Business Travel People A
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TRAVELLER WELLBEING The groundswell
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TRAVELLER WELLBEING There is an inc
Page 30 and 31: TRAVELLER WELLBEING How many of you
Page 32 and 33: THE CONVERSATION Chief Marketing Of
Page 34 and 35: Spring Sparkle PA & EA Networking E
Page 36 and 37: Xxxxxxxxxxx DISTRIBUTION New distri
Page 38 and 39: TECHNOLOGY While online booking too
Page 40 and 41: TALKING TRAVEL Pushing the boundari
Page 42 and 43: Your Travel Payment Company Taking
Page 44 and 45: THE REVIEW T H E L O W D O W N “t
Page 46 and 47: THE REVIEW I N T H E A I R “it fe
Page 48 and 49: THE REVIEW R O O M R E P O R T “w
Page 50 and 51: ThE rEViEW M e e T I n g P L A c e
Page 52 and 53: THE REVIEW O N T H E M O V E EVENTS
Page 54 and 55: TMCs / Introduction PEAK performanc
Page 56: TMCs / Introduction The market is
Page 59 and 60: Travel smooth Book and manage all y
Page 61 and 62: Service delivery / TMCs the desired
Page 63 and 64: FOR BUSINESS AWARD-WINNING BUSINESS
Page 65 and 66: Delivering what really matters TM T
Page 67 and 68: Consolidation / TMCs At well over 1
Page 69 and 70: Glimpse the future of travel techno
Page 71 and 72: The Right to Choose: Unrivaled flig
Page 73 and 74: , 5 reasons / TMCs [ FIVE REASONS T
Page 75 and 76: New entrants / TMCs Making it click
Page 77 and 78: Advertisement feature The Most Flex
Page 79: HERE’S TO THE COOL, CALM AND CONN
Page 83 and 84: The 2020 Directory / TMCs Business
Page 85 and 86: The 2020 Directory / TMCs Business
Page 87 and 88: Data / TMCs Comings AND GOINGS Onli
Page 89 and 90: DEPARTURES Meeting in Leeds Leeds i
Page 91 and 92: DEPARTURES On business in... Amster
Page 93 and 94: DEPARTURES Addressing the anticipat
Page 95 and 96: Business across the pond? Enjoy ama
Page 97 and 98: DEPARTURES HOTEL: AMMAN MARRIOTT, A
Page 99: Los Angeles Rio de Janeiro Mexico C
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The Business Travel Magazine Dec/Jan 2019/20

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