NEW SOG OCT 2020

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CENTARA HOTELS AND RESORTSFOOD AND BEVERAGE STANDARD OPERATION GUIDE1. Breakfast &Buffets Page 11. Breakfast &Buffets Page 22. Food MenuBREAKFAST STANDARDBRAND1A. Breakfast Standard SelectionCLICKTOACCESSQUALITYTOOL1B. Croissants and Danish PastriesCLICKTOACCESSSAVING1C. Recycling of CroissantsCLICKTOACCESSSAVING1D. Bread and RollsCLICKTOACCESS3. Beverages4. MarketingAll there is to know about breakfast standards for GRAND; CENTARA andCENTRA hotels. All standards are listed here, therefore this is the perfect startingpoint to consult. A new feature is an Asian standard which is adjusted based onthe number of Asian guests staying at the property.IMPORTANT. Here is also a section on Asian guests. The offerings change withthe % of Asian Guests in-house. The more the more selection. Very important tofollow this standard!This list is also used for Centara Audits.Quality pastries are essential to satisfy the modern guest.Using a supplier ensures high quality and consistency. There is aslight saving if produced in house but if the manpower and othercosts is added to the product self produced is often more expensiveThere is no reason to have old pastries on the buffets. This toolwill help to offer some nice alternative to bread puddingThere is no excuse for old pastries and croissants on a buffet.These items MUST always be freshly baked in the morningsA great resource to great bread any property can follow. With only4 basic recipes we can produce a huge selection of breads. Bakelsis affordable, high quality and can provide training to our teams5. Food Safety6. TrainerToolboxQUALITYTOOLCLICKTOACCESSQUALITYTOOLCLICKTOACCESSQUALITYTOOLCLICKTOACCESSQUALITYTOOLCLICKTOACCESS7. Purchasing8. StandardRecipes9. Mixed Info1E. Butter at BreakfastQuality butter is important and here is the recommendedbrand for Grands, Centara and Centra propertiesQUALITYTOOLCLICKTOACCESS1F. Jams at BreakfastJams are essential for western guests and this standard featuressome great quality ones which are affordable as well. The Grandis a packaged product while the Centara and Centra is a bulkpack - but also comes from New Zealand. Lovely taste…QUALITYTOOLCLICKTOACCESS1G. Thai Fruits, Breakfast and In-RoomFruits are an important part of breakfast and appreciated by guests. Thestandard here explains what fruits to use and how to display to impress theguests. Lets not be defensive because guest might take away whole fruits… Ifwe are smart and display fruits in season the cost is minimal.Here you also find the standard for fruits in room, how to display and cardswhich should be delivered together with the fruits.QUALITYTOOLCLICKTOACCESS1H.Centara Standard Breakfast SausagesProviding a nice artisan sausage at breakfast is a sign ofquality. We have developed our own selection with suppliersof such sausages. They are thicker BUT actually not heavierthan longer thinner ones… so cost is the same while the lookis less industrialSAVINGCLICKTOACCESS1I. Oil and VinegarsA nice selection of oils and vinegars at a salad bar for allmeal periods adds value and quality to the guest perception.Cost is low when one considers the amount used by guests1K. Coffee and Tea at BreakfastThe standard guides which coffee and tea solution to use foreach brand. This is a great tool to understand the optionsavailable to the property1L. Coffee Syrup at BreakfastThe coffee syrup is used next to the coffee machines of the specified brands.Grands and Centara’s must have this next to the self service coffee machine atbreakfast. This is a nice additional touch which guests appreciate and easy todo.Make certain you have the pump as shown in the picture to make it easy forguests to use…1N. Detox Waters at BreakfastDetox waters are in trend as guests want to reduce their calorie intake. In addition, thisprogram also saves cost…. as one litre is 1/5 of the cost of a regular breakfast juice!Important is to 100% copy the look on the attached file AND to follow the recipe. ThisMUST NOT be sweet!!! It is a flavoured water…Also, make sure it looks great and is in a visible spot (best before the juice). A bigsaving is GUARANTEED!To access the Standard Operation Guide please use your email credentials
CENTARA HOTELS AND RESORTSFOOD AND BEVERAGE STANDARD OPERATION GUIDE1. Breakfast &Buffets Page 11. Breakfast &Buffets Page 22. Food Menu3. Beverages4. Marketing5. Food Safety6. TrainerToolboxBREAKFAST STANDARDTRAININGTOOL1M. Breakfast RecipesHere you find recipes which we add in support of the teams.These are specific recipes which are standardised. We always tryto have videos as well to make it really clear and easy.The cream cheese recipe is a GREAT SAVING TOOL and ispopular with guestsQUALITYTOOL1R. Breakfast Rotation MenuCLICKTOACCESSCLICKTOACCESSQUALITYTOOL1O. Breakfast Tent CardsCLICKTOACCESSMany of our initiatives to offer a better breakfast quality need to becommunicated also to guests.It is not enough to for example change the Jam - the guest must bemade aware that items on the buffet are special. These cards are allready designed. Only print, put in the stands and place on thebuffet…SAVING1P. Breakfast Display BoxesCLICKTOACCESSThese wooden boxes are recommended to display pastries andbreaded in them.Please note on the image the wax (Baking) paper to maintainhygiene.BRAND1Q. Take-away Breakfast StandardThis is the standard breakfast bag which we use instead of thepaper breakfast box.The cost is the same as a paper box but the chance is the guest willkeep it (and not throw away at the airport).Free advertising!CLICKTOACCESS7. PurchasingAvoiding the repetitiveness of food is important andthis guide will help to design a rotation menu whilemaintaining brand standards.8. StandardRecipes9. Mixed InfoTo access the Standard Operation Guide please use your email credentials
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NEW SOG OCT 2020

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