NEW SOG OCT 2020

CENTARA HOTELS AND RESORTS
FOOD AND BEVERAGE STANDARD OPERATION GUIDE
RESOURCES
Standard applies for
all international
properties.
QUALITY
TOOL
SIMPHONY SOP
Simphony Point of Sales
Download SOP
How to Post Breakfast
(ABF); Officer Checks (OC)
and Entertainment Checks
(ENT) Download
Cashier Manual
DOWNLOAD
SIMPHONY POS
Tools to master the Symphony Point of Sales system. SOP’s, Videos, and
How to Documentation provided here for simpler understanding
Account Receivable (AR)
Direct to Opera
Download VIDEO
Apply Discount for Officer
Checks (OC) and
Entertainment Checks
(ENT) Download VIDEO
VIDEO GUIDES
HOW TO… STEP-BY-STEP
Simphony Ordering
Download VIDEO
Pos2ng Breakfast (ABF);
Welcome Drink and
Entertainment Checks
(ENT) Download VODEO
STANDARD
APPLIES TO:
Simphony Split Checks
Download VIDEO
QUICK ACCESS
For any comments and suggestions please contact CHR F&B Operations Department click here
Should you find any outdated information in that document please click here and inform us to make the change accordingly.
This page is an introduction only. Please refer to the complete documentation online.
Click here to the index page. From there select the file for viewing and downloading