NEW SOG OCT 2020

CENTARA HOTELS AND RESORTS
FOOD AND BEVERAGE STANDARD OPERATION GUIDE
1. Breakfast &
Buffets Page 1
1. Breakfast &
Buffets Page 2
2. Food Menu
TRAINING TOOLBOX
TRAINING
TOOL
6A Training Material
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TRAINING
TOOL
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6C. Promotional Cost Impact Calculation
TRAINING
TOOL
6D SOP Training Cards
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QUALITY
TOOL
6E PIZZA GUIDE
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3. Beverages
4. Marketing
The training tool lists all training material which should be
used for internal F&B training.
It is NOT ALLOWED to use training material from another
brand to conduct training.
You need to establish if a promotion is actually working and
how it affects the cost of sales percentage and bottom line?
Then this tool is what you need. All formulas work and should
make it very easy to assist you in finding out what promotion is
effective and which one is not
These F&B training cards are a great tool to enable teams to self learn
inside the outlet.
All vital SOP standards are addressed in easy to follow small
packages. Teams can use the cards to role play and get also an insight
in the reasoning why the standard exists.
This tool replaces formal powerpoint training and encourage
participant engagement
Explaining with Videos and step by step guidance
how to produce a perfect pizza
5. Food Safety
6. Trainer
Toolbox
7. Purchasing
QUALITY
TOOL
SIMPHONY POS
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8. Standard
Recipes
Tools to master the Symphony Point of Sales system. SOP’s, Videos,
and How to Documentation provided here for simpler understanding
PURCHASING
9. Mixed Info
BRAND
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BRAND
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BRAND
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BRAND
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7A BMAsia
7B Trans Fats
7C No Plastic Straws
7D No MSG Guide
BMAsis is our music provider. The
document gives an insight on the options of
the music solutions and pricing
Ingredients and products which contain
INDUSTRIALLY PRODUCED trans fats are not
permitted to be used in any of our properties.
NATURALLY OCCURRING TRANS FATS are not
concerned here.
Being environmentally responsible is important as is the way we
communicate to our guests our initiatives.
This document will show material which is available for
download as well as best practice procedures to get the message
across
MSG is widely regarded as harmful to health and a rising
number of guests are concerned with the usage of MSG.
Centara commits to not use MSG in the production of food
To access the Standard Operation Guide please use your email credentials