NEW SOG OCT 2020

CENTARA HOTELS AND RESORTS
FOOD AND BEVERAGE STANDARD OPERATION GUIDE
Standard applies for
all international
properties.
REVENUE
TOOL
RESOURCES
4C Ang Pao - Gio Upselling
technique – Link to
Folder
Download Video for Gio
Upsell Technique
4C. Gift Up-selling Technique
A great technique to create an interest amongst guests. This
procedure will make it easy for our team to build a connection
with guests and to sell them something without coming across
pushy.
Hotels which are behind in revenues MUST use these cards as
a tool to drive communication with in-house guests
TRAINING VIDEO
STANDARD
APPLIES TO:
QUICK ACCESS
For any comments and suggestions please contact CHR F&B Operations Department click here
Should you find any outdated information in that document please click here and inform us to make the change accordingly.
This page is an introduction only. Please refer to the complete documentation online.
Click here to the index page. From there select the file for viewing and downloading