Creative HEAD UK July 2020

Melissa Timperley
ut
ad Apple air
Slidercuts
SOMETHING TO
SHOUT ABOUT
YOU’VE SPENT TIME, EFFORT AND HARD CASH GETTING THE SALON AS SAFE AND CLEAN
AS POSSIBLE – BUT YOU NEED CLIENTS TO DO THEIR BIT, TOO. HOW DO YOU GET THEM ONSIDE?
Having planned for the day that you’d be back in the salon you’re
aware it’s a different place to the one you knew before. You’ll
have been through training days to make sure the team is up
to speed, but clients have a role to play here – they need to be
active participants in the new protocols, and it’s best to share all
the details so that they come to the salon fully prepped. Melissa
Timperley, founder of the eponymous salon in Manchester, has
implemented temperature checks into her ‘house rules’, which
also include no waiting in reception. “Unfortunately, our costs
have gone up signifi cantly since introducing stringent hygiene
measures,” says Melissa. “So, we’re telling everyone up front
that to survive as a business we need to temporarily increase our
prices to cover these costs.”
Action plan
EGO HAIR DESIGN IN SCOTLAND REOPENS IN MID JULY.
OWNER CAROLINE SANDERSON SHARES HER GOALS
o Have our hygiene action plan on our website, pin it to the
top of social media and when clients book send an SMS
with a link to the information
o Share the Barbicide hygiene course staff have completed
o Place instructions around the salon so clients know what
they can and cant do with guides on the oor
o lients who need patch tests will be invited in for the
patch test appointment a day or two prior to opening
o Use a private room for our more vulnerable clients
ELENA LAVAGNI NEVILLE HAIR & BEAUTY
We are following strict guidelines in order to protect the safety
of clients and employees. Each client has their temperature
taken using an infrared thermometer if its above .
they’re sent home immediately. Before any services, all clients
entering the salon are asked questions about symptoms, too.
To practice social distancing we accept clients by appointment
only, through telephone or online scheduling. We recommend
clients wait outside the salon until the stylist is ready. There is
no kitchen service, so clients are asked to bring their own food
and beverages. To limit the risk of infection there is no cloakroom
service either. We have shared our client protocols on our
website and social media to prepare guests and our automatic
SMS appointment reminders contain a link to them too.
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