McDonald - The Arthur Page Society
McDonald - The Arthur Page Society
McDonald - The Arthur Page Society
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4. Responses by <strong>McDonald</strong>’s<br />
4.1 Denial and Avoidance<br />
<strong>McDonald</strong>’s declined an invitation to appear with Schlosser, the author of Fast<br />
Food Nation, on NBC’s Today show, 95 providing instead a statement of facts and an<br />
invitation for them to visit the <strong>McDonald</strong>’s web site. Schlosser commented that<br />
<strong>McDonald</strong>’s has “refused to discuss any of the issues raised by my work or to appear in<br />
any public forum with me.” 96<br />
Even the appearance of compromise or consensus with critics is denied by<br />
<strong>McDonald</strong>’s. For example, the company insisted that its decision to withdraw the super<br />
size option just six weeks after Super Size Me premiered had nothing to do with the film’s<br />
release. 97 Additionally, Super Size Me called for <strong>McDonald</strong>’s to make nutritional<br />
information easily accessible to customers; <strong>McDonald</strong>’s consistent response message was<br />
that it has offered nutritional information available for over 30 years. 98 Easy-access<br />
nutritional information labeling was finally introduced in 2006 in Italy for the winter<br />
Olympics. Plans to have such labeling available in 20,000 <strong>McDonald</strong>’s restaurants<br />
within 12 months were announced. 99<br />
<strong>McDonald</strong>’s claim that they are not concerned with any negative media coverage<br />
the 2006 release of the film Fast Food Nation generates. 100 <strong>McDonald</strong>’s reported having<br />
no proactive public relations initiatives planned regarding the release of the film. Walt<br />
Riker, Vice President of Corporate Communications and Media Relations at <strong>McDonald</strong>'s<br />
explained in a PR Week article that:<br />
Our results show that when we focus on our restaurants and our customers, we<br />
will do well. <strong>The</strong> four-year run we've had on our business is the best we've ever<br />
had. <strong>The</strong> key is not losing focus on your core business. We have media days and<br />
fact sheets that are available through our Web site, as well as platforms that will<br />
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