QHA_April_Digital

OLGR
with Victoria Thomson
RSA CERTIFICATES
During inspections, the Office of Liquor and Gaming
Regulation’s (OLGR) compliance officers can
encounter employees with invalid responsible service
of alcohol (RSA) certificates.
An RSA certificate from an approved training course
is mandatory for certain employees involved in
Queensland’s liquor industry including bartenders,
glass collectors, floor hosts, room service staff and
crowd controllers.
Unfortunately, some people unknowingly obtain RSA
certification through unaccredited online training
providers whose courses are not regulated.
As a competency within a national training package,
the Provide Responsible Service of Alcohol course
may only be delivered by a registered training
organisation (RTO). A Statement of Attainment issued
on completion is required to become certified in
Queensland.
Ensuring your employees have completed the correct
RSA certification is the responsibility of the licensee.
There are some simple steps you can take to make
sure your employees have the right qualification.
Firstly, ensure your employees provide a Statement
of Attainment for the Provide Responsible Service of
Alcohol course. As it is a nationally recognised course,
RSA Statement of Attainment certificates that are
issued in other Australian states for this qualification
are also valid in Queensland.
Some online courses will provide a Statement of
Attendance. A Statement of Attendance does not
meet Queensland’s requirements. There is a significant
risk that critical RSA issues are not covered by the
unaccredited training providers which can expose your
venue and patrons to the risk of poor or unsafe RSA
practices.
You should also confirm the training was provided by
an RTO and that it has an acceptable course code.
The certificate should list the RTO’s number and the
course code. RTOs and course codes listed on RSA
certificates can be checked at training.gov.au.
If an employee has a formal qualification such as a
Certificate II in Hospitality, the course code will be
attached to their certificate and appear alongside other
units of competency for their qualification.
Current acceptable course codes are SITHFAB021,
SITHFAB002, SITHFAB009A and THHBFB09B.
Most RSA certificates can be verified by the RTO that
issued the certificate. This can usually be done on the
RTO’s website or over the phone.
Learn more about Queensland’s RSA training
requirements on the Business Queensland website.
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