QHA_April_Digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

A p r i l 2 0 2 3 e d i t i o n 

The Reef House 

THE HOTEL THAT PROVIDES REST, RELAXATION AND REJUVENATION LIKE NO OTHER 

FEATURE: 

THE REEF HOUSE 

INSIGHTS: 

THE RIX HOTEL 

CRAFTY BUNCH: 

GRANITE BELT BREWERY

Bernie visiting Hughie’s Wine Bar at the Mossman Hotel with owner Paul McMahon 

INTERESTING TIMES 

QHA REALISES 

WE HAVE SOME 

UNCERTAIN DAYS 

AHEAD AND WE 

WANT TO ASSURE 

MEMBERS WE 

ARE AWARE THESE 

CHANGES... 

I never fully understood the double-edged toast of ‘may you live in interesting times’. 

However, I believe that members of the QHA are well on the way to understanding both 

sides of this blessing. Firstly, we are in a time of huge change in our industry. It is exciting 

to see new technology, emerging brands and evolving business models sprouting up 

around us at every turn. No two days are the same and challenges come at our industry 

from many different turns, some old and some new. The second side of the blessing 

is the curse of never being able to rely on certain conditions. With change comes both 

opportunity and risk, which keeps life interesting. 

Readers may now be asking, “Where is he going with all of this?” 

Very simply, the QHA realises we have some uncertain days ahead and we want to 

assure members we are aware these changes have very real consequences for members 

and their staff. Whether it is Industrial Relations changes from the Federal Government, 

proposed cashless technology or the costs of energy and insurance, the QHA is working 

with members towards possible solutions. 

The members that thrive in these times will create stronger businesses with a broad 

customer base. It will, however, not be easy and I would once again offer the assistance 

of your team at the QHA. If you have a question, reach out to us. Attend training sessions 

and member meetings and your problem can be shared or solved with your colleagues 

and suppliers around you. 

We have a whole host of events coming up across the state that will give me and the team 

an opportunity to spend time hearing what is truly affecting your businesses – from Cairns 

to Coolangatta (and out west too, of course!). While we may not always be able to get the 

answer immediately, getting a solution will always be ‘interesting’! 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

FEATURE: 


q u e e n s l a n d h o T E L S a s s o c i a t i o n 

A p r i l 2 0 2 3 e d i t i o n 

INSIGHTS: 

THE RIX HOTEL 

CRAFTY BUNCH: 

GRANITE BELT BREWERY 

o u r c o v e r : 

The Reef Hotel, 

Palm Cove 

The Reef House 

THE HOTEL THAT PROVIDES REST, RELAXATION AND REJUVENATION LIKE NO OTHER 

3 EDITOR’S LETTER 

7 CONTRIBUTORS 

A p r i l 2 0 2 3 e d i t i o n 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Richard Deery 

Senior Vice President 

Mr Matthew Coorey 

Vice Presidents 

Mr Brad Fitzgibbons 

Ms Mel Tait 

Mr Sam Ingham-Myers 

Secretary/Treasurer 

Ms Rachel Johnson 

6 NEWS 

20 FEATURE 


34 INSIGHTS 

THE RIX HOTEL 

44 ACCOMMODATION UPDATE 

50 CRAFTY BUNCH 

GRANITE BELT BREWERY 

62 TOP DROP 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

QHA REVIEW | 4 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Simon Cross 0413 698 630 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Deputy Chief 

Executive 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

THERESE KELLY 

QHA Training Manager 

An experienced VET 

sector professional, 

Therese manages 

the QHA Training 

department and is 

responsible for the 

development and 

delivery of quality training 

for QHA members and 

other hospitality venues. 

PAUL ST JOHN-WOOD 

QHA Membership 

Officer 

Paul is the face of the 

Association to many 

QHA members as he 

travels the length and 

breadth of the state 

visiting, advising and 

assisting publicans. 

CURT SCHATZ 

Managing Partner, 

Mullins 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises pub, 

club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

THE HON SHANNON 

FENTIMAN MP 

Attorney-General and 

Minister for Justice 

Shannon Fentiman 

is the Labor member 

for Waterford in the 

Queensland Legislative 

Assembly. She is also 

the Minister for Women 

and the Minister for the 

Prevention of Domestic 

and Family Violence. 

VICTORIA THOMSON 

Commissioner for 

Office of Liquor and 

Gaming Regulation 

Queensland 

Victoria is responsible 

for the regulatory policy 

and strategic direction 

of product safety, 

licensing, compliance 

and enforcement 

activitiestoprotect market 

integrity and keep 

Queenslanders safe. 

PAUL WATSON 

Hostplus, Group 

Executive, Member 

Experience 

Paul provides key-executive 

strategic leadership, 

development, and 

management of Hostplus’ 

Member Experience 

division, responsible 

for the achievement of 

high-quality membercentric 

experiences and 

outcomes for Hostplus’ 

members, employers and 

stakeholders. 

JUDY HILL 

QHA Accommodation 

Division Manager 

As a professional advocate 

for the accommodation 

sector of the hotel 

industry, Judy advises and 

represents members on 

matters including tourism 

legislation, marketing 

strategy, risk management 

and airline regulation. 

ISABELLA 

CROMBIE-TAIT 

Employment 

Relations Advisor 

Isabella understands 

the complexities HR 

personnel and employers 

often face in managing 

the workplace. 

Isabella has business 

qualifications and is 

currently completing a 

Graduate Certificate in 

Employment Relations. 


NEWS 

PASSING THE BATON 

STALWART OF THE QUEENSLAND AND AUSTRALIAN HOTEL INDUSTRY, TOM MCGUIRE AM, 

HAS CALLED TIME ON HIS TENURE AS PRESIDENT OF THE QHA AFTER 18 YEARS AT THE 

HELM OF THE PEAK INDUSTRY BODY FOR HOTELS, TOURISM ACCOMMODATION AND THE 

MANY OTHER VENUES ACROSS THE STATE. 


NEWS 

Tom has left the Association in very good health and in 

the experienced leadership of Richard Deery who has 

been the Senior Vice-President for almost a decade. 

Following in the footsteps of his father, Richard 

McGuire, Tom provided a great service to the 

hospitality industry not only in Queensland but also 

as part of the Australian Hotels Association where, for 

many years, Tom Served as National AHA President. 

He was always focused on building an association 

which gives every hotelier, no matter the size, a voice 

in our industry. 

It was in his role as a trusted confidante of political 

power-brokers and shrewd advocate for the industry 

where Tom’s mantra of ‘extending the hand of 

friendship’ was most evident. Over the years Tom 

has worked tirelessly to establish a strong, cohesive 

and influential association in both Queensland and 

Australia, and in 2019, was awarded with a Medal 

of the Order for Australia for his services to the hotel 

industry. 

Tom’s lateral thinking, great relationships with all 

sides of politics and willingness to treat everyone with 

respect and dignity, no matter their standing, has seen 

him go down as one of the QHA’s most respected 

leaders. Above all, Tom set the example of how the 

hospitality industry in Queensland is so often the heart 

of their communities. 

The departure of Tom and the appointment of Richard 

was officially announced at the most recent Board 

Meeting of representatives from across Queensland. 

Richard Deery, whose family has called the awardwinning 

Story Bridge Hotel in Kangaroo Point home for 

more than 50 years is excited to be taking on the role 

of representing this vibrant industry that is critical to 

the growth of the state. 

During his tenure at the Story Bridge Hotel, Richard 

has witnessed decades of change in the Queensland 

hotel industry and understands how to strengthen 

businesses and constantly adapt to the needs of his 

community and patrons. 

Richard sees so many opportunities in the years 

ahead such as increasing employment and career 

development opportunities as Queenslanders forge a 

career in the hospitality industry. Richard’s passion for 

the industry is his commitment to raising awareness for 

all of the positive aspects of the industry that should 

be enjoyed as much by employees as the patrons. 

Richard said he had nothing but high admiration for 

Tom’s accomplishments. 

“He’s been a very good captain of the ship for many 

years and has always provided good wisdom and 

guidance with a bit of humour along the way. You 

really need that in this trade. It’s a serious industry, 

but we have got to remember to keep this industry 

fun and exciting and not get caught up with all of the 

heaviness. 

“Tom’s are big shoes to fill. I think he’s been a great 

President and has been well connected to all parties, 

affiliate businesses, suppliers and the entire network 

across the industry. He is held in great regard and has 

kept everyone up front and at arm’s length. 

“With that said, I thank the members for having 

confidence in me taking it on. We will keep delivering 

a good result, keep our association in the forefront 

and keep our members up to date. Every area in 

Queensland has different needs, but we are all in the 

same boat and affected by the same state laws. We 

will listen and understand the needs and wants of all 

and do the best to look after the majority of members,” 

he said. 

QHA Chief Executive Bernie Hogan was glowing in his 

praise of both men, and said he has no doubt under 

Richard’s leadership that the QHA will continue to go 

from strength to strength and represent every member 

to the best of their ability. 

“While it is a momentous occasion when a giant of 

our industry steps down as President of the QHA, the 

association is incredibly fortunate to have a leader the 

calibre of Richard Deery waiting in the wings to take 

over the reins and continue our representation of this 

wonderful industry in Queensland,” he said. 

With this, we give many congratulations to Richard, 

and a hearty farewell and best wishes to Tom. 


NEWS 

Reef Magic 

NURTURE GREAT, LEAVE GREATER 

TRAVEL WITH PURPOSE AND MEANINGFUL CONNECTIONS TO THE LAND AROUND YOU WITH 

THE NEW TROPICAL NORTH QUEENSLAND SUSTAINABLE TRAVEL HUB. 


Launched on 3 February, the dedicated hub on 

the Tropical North Queensland destination website 

allows travellers to easily find interactive conservation 

projects, immersive cultural experiences and 

eco-certified tourism operators. 

The Sustainable Travel Hub was created by Tourism 

Tropical North Queensland (TTNQ) to help travellers 

understand the value of the region, environment and 

community through various resources that highlight the 

importance of travelling for the greater good. 

The hub is the result of holidaymakers being made 

increasingly more aware about the impact of climate 

change, meaning they are travelling more thoughtfully 

and with more intent. 

As a region surrounded by unique wildlife, vast 

wildernesses and several natural wonders, 

Queensland’s nature-based tourism experiences are 

just about unavoidable, making sustainably conscious 

projects highly relevant to the state’s tourism industry. 

TTNQ CEO, Mark Olsen, said the hub enables people 

to travel with greater purpose in the only destination 

where two natural World Heritage areas meet. 

“Sustainability has been a way of life for Tropical 

North Queensland’s tourism operators who deliver 

the most eco-certified experiences in Australia and 

have achieved a number of milestones including the 

Douglas Shire becoming the world’s first Eco-Certified 

Destination.

NEWS 

Mossman Gorge Centre 

Skyrail Rainforest Cableway 

“Many of our operators are well advanced on this 

journey. Skyrail Rainforest Cableway, for example, 

was the first tourism operator in the world to achieve 

EarthCheck Master Certification and is one of less than 

10 EarthCheck Masters on the planet. 

“Others such as Experience Co’s Reef Unlimited 

and GBR Biology have pioneered the addition of 

Indigenous culture into a Great Barrier Reef experience 

by working with local Traditional Owners to include 

their knowledge in cultural presentations and reef 

stewardship activities,” he said. 

If anywhere warrants more sustainably and culturally 

conscious travel, its Queensland’s precious tropical 

north, with land shaped over generations, deeply 

intertwined with ancient cultures and littered with 

unique flora and fauna. 

Mark said there is also a growing consumer interest 

for tourism to be more restorative, reconciliatory and 

ultimately regenerative. 

“Tourism Tropical North Queensland’s promise for 

greater good is about continually improving as an 

industry and as a region. Sustainability is not just about 

the environment and the journey towards Net Zero, it is 

also about giving back to our community. 

Coral Nurture Program 

“We are bringing the tourism industry onboard with 

the Pathway to Sustainable Tourism Toolkit to help 

our operators adopt sustainable business practices, 

measure their footprint and plan their journey forward 

for the greater good. 

“The toolkit outlines certification programs, community 

initiatives to partner with including Rainforest Rescue 

and Green Caffeen and discusses Tourism Tropical 

North Queensland’s sustainability journey which 

includes working with Reforest to offset events.” 

To explore the Tropical North Queensland Sustainable 

Travel Hub and learn more, visit cairnsgreatbarrierreef. 

com/sustainable-travel. 


NEWS 

Chris Bate (Built), Louise Cooper (Coopers), 

Dr Tim Cooper (Coopers), Tony Zappia (Studio Nine Architects) 

A SOD-TURNING EVENT 

GROUND HAS BEEN BROKEN TO MAKE WAY FOR THE COOPERS’ $50 MILLION 

HOME DEVELOPMENT IN SOUTH AUSTRALIA. 


Australia’s largest independent family-owned 

brewery has started construction on a world-class 

visitor centre, microbrewery and whisky distillery in 

Recency Park. Since plans were announced for the 

development in April last year, there has been an 

overwhelmingly positive response from locals and the 

many fans of the iconic brewery. 

Coopers Brewery Managing Director, Dr Tim Cooper, 

said they look forward to working with one of 

Australia’s largest private construction groups, Built, 

and all their project partners to deliver a highly unique 

and immersive facility. 

“This is an exciting expansion for Coopers, and 

represents a significant investment for the company, 

with an emphasis on maximising Australian input 

throughout the process. 

“As a proud Australian company, we hope to create 

a welcoming experience for local, national and 

international visitors while positioning our brewery for 

the future,” he said. 

The contemporary architecture seen in the artist 

impressions of the project have been inspired by 

Cooper’s iconic round label. The development is 

a two-storey high curved structure with a sloping 

amphitheatre that showcases the brewery’s sprawling 

grounds. 

Recency Park is a valued location for the sixthgeneration 

family company after the brewery was 

moved there in 2001 – 139 years after Coopers 

Brewery was founded in 1862. 

The construction officially begun on 16 December 

2021 and is estimated to be completed by May 2024. 

Tim said the commencement of the project marks a 

major milestone for the company, and they are excited 

to see their vision start to become a reality. 

“The feedback we’ve received from Coopers fans near 

and far is gratifying and their vote of confidence in this 

major investment is much appreciated,” he said.

NEWS 


FOR THE LOVE 

OF CRAFT 

WHAT A TURN-OUT! GABS HOTTEST 100 CRAFT BEER 

PEOPLE’S CHOICE POLL HAS SET NEW RECORDS 

AGAIN THIS YEAR, SHOWCASING HOW BRIGHT, 

BUBBLY AND BUSTLING AUSTRALIA’S CRAFT BEER 

LANDSCAPE IS GETTING AS LOCALS CELEBRATE 

HOME-GROWN BREWS. 

Now in its 15th year, the people’s choice poll was 

more hyped then ever in 2023. With a new record of 

60,000 Aussies registering to vote on an astounding 

2,140 unique craft beers from 311 breweries, it is no 

surprise the GABS Hottest 100 is now considered 

one of the biggest polls of its type in the world. 

The excitement around this year’s countdown 

revealed what can only be described as a craft beer 

fandom continuing to emerge in Australia. Parties 

were thrown and effectively sold out at multiple 

venues across the country as people watched the 

livestreamed results and exposed to the best and 

bubbliest craft beers entering the market.

NEWS 

On 30 January, the gold, silver and bronze winners were 

revealed to be: 

1. Mountain Culture’s Status Quo Pale Ale, New 

South Wales – perfectly sessionable and ‘more 

tropical than a Hawaiian ukulele orchestra’, the juicy 

New England Pale Ale indeed melds right into the 

status quo of Australia’s favourite flavours. 

2. Balter Brewing’s Balta XPA, QLD – a returning 

two-time champion, the pale ale has tropical and 

floral aromantics and a punchy fruit flavour, resulting 

in a fully-hopped beer that is still easy to drink. 

3. BentSpoke Brewing Co’s Crankshaft, ACT – 

another returning two-time champion, the full and 

flavourful American IPA has hints of citrus and pine 

which are balanced out by caramel malts, making it 

very moreish. 

More information and the entire list of GABS Hottest 100 

Aussie Craft Beers of 2022 can be found on the GABS 

website. Congratulations to every brewery that made 

the list and to each of the creative, colourful concoctions 

that were amazing enough to be an official Aussie 

favourite. gabshottest100.com 

In Australia’s iconic and ever-evolving beer 

culture, there has been a noticeable shift 

towards more creative and easier drinking 

styles such as craft. Many specialised and 

independent craft brewers have popped up 

around the country with a myriad of unique 

flavour combinations and colourful cans 

that are perfect for stacking in the esky and 

enjoying by the beachside. 

Celebrations such as the GABS Hottest 

100 Craft Beer people’s choice poll and the 

upcoming GABS Craft Beer Festival on 10 

June help shape the future of craft and bring 

a whole lot of personality and entertainment to 

the modern Australian beer industry. 


NEWS 

LUSH AND LAVISH 

QUEENSLAND’S BELOVED FAMILY-OWNED HOSPITALITY BUSINESS, THE COMISKEY GROUP, HAS DONE IT AGAIN. 

INTRODUCING THE DOONAN, A NEW VENUE IN THE NOOSA HINTERLAND THAT IS AS HYPED AS IT IS GORGEOUS. 


On Thursday 2 March, one of the Sunshine Coast’s 

most anticipated venues opened its doors to over four 

thousand patrons who flocked to book a table at the 

thriving new venue. 

Just a short way from the Sunshine Coast’s glorious 

beaches, The Doonan is a garden-themed paradise, 

with indoor and outdoor dining, beer gardens, bars, 

a pizzeria, an ice creamery, a cellar door and multiple 

function spaces. 

Possibly The Doonan’s biggest talking point is its 

picturesque architecture and landscape – with plants, 

exposed brick, olive trees, and hanging lights adorning 

every nook and cranny of the venue, making it feel 

more like a boutique plant nursery. 

Responsible for the Eaton’s Hill Hotel and the 

Sandstone Point Hotel, the Comiskey Group acquired 

the two-hectare site in the Noosa Valley all the way 

back in 2006 with plans to develop the property and 

the pre-existing building. The group partnered with 

long-time friends, hospitality veterans and Noosa 

locals, Josh Jones and Neville Allen, to introduce the 

lavish venue to Queensland. 

Director of the company, Rob Comiskey, said they saw 

great opportunity when the land in Doonan came up 

for sale. 

“The property is just an eight-minute drive from the 

country town of Eumundi, making it an easy escape 

for locals and tourists alike! I am pleased to announce 

that after 17 years of ownership, the community have 

a new venue to enjoy. 

“It’s been a long road and our team has worked 

extremely hard to get The Doonan off the ground, but 

it has been well worth it. We are so looking forward to 

welcoming visitors, it really is a unique venue, and we 

are so proud of how it has turned out,” he said. 

On Sunday 26 February, The Doonan hosted a private 

opening party. Director Josh Jones said he believes 

the function was a great test run for staff and is 

confident the team are ready to serve the community. 

“It was fantastic to be able to celebrate the completion 

of The Doonan with friends, family, staff and 

associates. The private opening party was a great 

opportunity for our new staff to ease into their roles – it 

was really nice to see them all in action! 

“A big well done to our team who perfectly 

demonstrated the hospitality, talent and warmth within 

this community. We are well-equipped to bring this 

new, exciting venue to life, we are so looking forward 

to seeing what the future holds for The Doonan,” he 

said.

LATEST & GREATEST 

Steinar Knutsen, Co-founder 

and Chief Executive Officer of MasterKeg 

COLLAPSIBLE KEGS 

MASTERKEG IS ONE OF THOSE REVOLUTIONARY INDUSTRY 

CONCEPTS THAT BEGS THE QUESTION: WHY HAVEN’T WE 

THOUGHT OF THIS BEFORE? 


Currently being developed in Norway, the latest concept in 

keg technology is allowing brewers, winemakers and baristas 

a chance to give their product the home it deserves. 

The idea is a plastic, collapsible and reusable keg that aims to 

be priced about the same as a one-way keg – eliminating the 

huge investment needed for heavy reusable steel kegs while 

reducing the monumental waste and negative environmental 

impact that plastic one-way kegs create. 

Chief sales officer of MasterKeg, Fabian T. Knutsen, said the 

idea addresses the problem of both steel and plastic one-way 

kegs taking up a lot of space in warehouses, breweries and 

shipping. 

“When shipping empty kegs you are basically shipping 

80% air – space that could’ve been used for other things, 

increasing efficiency and decreasing the environmental 

impact. 

Fabian T. Knutsen, Co-founder 

and Chief Sales Officer of MasterKeg

LATEST & GREATEST 

PROVEN - TRUSTED - ACCURATE 

“When collapsed, our keg is 52% the size of a 

normal keg. This means we can comfortably ship 

and store up to 70% more kegs in the same space,” 

he said. 

The idea was founded after CEO and Co-founder of 

MasterKeg, Steinar Knutsen, experienced decades 

in the hospitality and brewery industry and realised 

the struggles brewers face such as the cost of 

resources and equipment. Fabian said it was then 

that Steiner presented a solution. 

“THAT IS WHEN WE CAME UP WITH THE DESIGN 

FOR MASTERKEG – A COLLAPSIBLE, REUSABLE 

RECYCLABLE PLASTIC KEG THAT COULD BE USED 

ALMOST AS MANY TIMES AS A STEEL KEG,” HE SAID. 

RESPONSIBLE 

GAMING MADE EASY 

Self Exclusion Management for 

Queensland Hotels and Venues 

Locally Developed, Delivered and 

Supported. Imagus is proven and 

trusted by more venues than any other 

self exclusion management system. 

“We immediately started drawing and thinking about 

ways to improve keg selections. That is when we 

drew inspiration from other packaging industries like 

milk cartoons. We realised they don’t get sent to the 

production line in full size, instead, they arrive in a 

compact state. 

“That is when we came up with the design for 

MasterKeg – a collapsible, reusable recyclable 

plastic keg that could be used almost as many 

times as a steel keg,” he said. 

The technology was designed with key 

considerations given to restaurants, bars and hotels. 

Not only does it have wheels, but it also takes up 

way less space and frees up valuable storage. 

Due to the double-beg design, the contents also 

maintains its quality until the very last drop is 

tapped. 

Fabian said they are working towards the future 

of kegs and believe in long and prosperous 

relationships between their partners while creating a 

much more stable environment for everyone. 

“We believe that kegs are nothing more than 

packaging for your product and should be treated 

as such. This has given us many opportunities 

to make adjustments and implement cost saving 

features that have never been seen before. 

“MasterKeg is in development and the design has 

not been completed just yet. There might be minor 

changes or improvements before launch and we will 

keep everyone updated on our progress,” he said. 

Developed with industry for venues in 

Queensland – secure, low cost, easy. 

• Fully automated 

and accurate 

• Automatic 

detection of self 

excluded patrons 

• Real-time alerts 

for staff 

• Reporting tools 

for compliance 

Make responsible gaming simple and 

accurate today. 

With hundreds of happy customers, 

we’d love to speak with you about how 

we can help in your venue. 

Contact Simon or Jim: 

Email: info@vixvizion.com 

1800 861 007 

WWW.VIXVIZION.COM

NEWS 

IT’S A TAB, BUT NOT AS YOU KNOW IT 


Digital Retail are TAB venues with a difference. Unlike a 

traditional TAB set-up, you won’t find any cash betting 

facilities here. What you will find is a hugely beneficial 

contemporary wagering offering unlike anything else 

available in the market. 

What does Digital Retail offer? 

• a lower cost streamlined TAB fit-out 

• a first-class digital offering via Venue Mode on the 

TAB App; unlocking exclusive products and offers 

to customers within the venue boundary 

• cashless betting means simplified compliance and 

control requirements 

• a real-time, personalised CRM platform that 

activates customers upon entry of a venue 

• SKY Racing vision with over 145,000 races shown 

annually 

• an optional 3x SKY Sports channels with exclusive 

NBA, NFL and MLB live vision 

• access to MyTAB, TAB’s online portal to support 

our operators day-to-day 

• ability to create customised promotions for your 

customers via the TABify platform 

How does Digital Retail work? 

Each venue will have a designated Digital Wagering 

Area that encompasses the physical look and feel 

of a TAB retail setting. Using geofencing technology, 

TAB digital account customers will have access to 

Venue Mode benefits once they step through the door 

of a Digital Retail venue. There’s an array of design 

configurations available to choose from, allowing 

venues to select the best set up for their venue. TAB 

will also provide staff training in accordance with 

operating procedures and manuals. 

Keeping costs low 

Digital Retail is keeping costs low, while still offering a 

contemporary physical TAB presence. Having digital 

advertising screens and live sport and racing vision on 

display from open ‘til close not only provides strong 

entertainment value, but also works to attract new 

customers. TAB has also announced and implemented 

a move to ‘zero SKY fees’ with a full rebate for venues 

in Queensland. Thanks to TAB’s strong relationships 

with Queensland industry bodies, we’re making it 

easier and cheaper for you to showcase the best in 

racing and sport vision at your venue!* 

Digital Retail venues can also expect to receive Digital 

Commissions. Digital Commissions are earned when a 

verified TAB digital account customer places a bet in a 

TAB venue. Digital Commissions are paid to venues in 

three instances**: 

• acquisition payment – a one-off payment for any 

new fully verified customer acquired in your venue 

• in-venue commissions – paid on bets placed via the 

TAB App while a customer is in your venue 

• out of venue commissions – paid on bets placed on 

a customer acquired in your venue whilst they are 

outside a TAB venue via the TAB App 

Punters are positive 

With over 100 TAB Digital Retail sites live as of 

February 2023, we collected some feedback from 

the punters already enjoying the next-generation TAB 

offering. Of those surveyed, 69% indicated that they 

only bet on the TAB App when visiting their local TAB 

Digital Retail venue. 74% of that same group agreed 

that Digital Retail made it more appealing to bet with 

TAB over other online bookmakers. Punters also gave 

a strong 4 out of 5-star rating to TAB Digital Retail 

based on the live sport and racing vision on offer, the 

overall betting experience, the ease of using Venue 

Mode and the atmosphere TAB Digital Retail created 

inside the venue.^ 

Interested in learning more? 

Visit TABFORVENUES.com.au and register your 

interest, or contact your TAB Wagering Sales Executive 

to learn more. 

Chances are you’re about to lose. For free and 

confidential support, call 1800 858 858 or visit 

gamblinghelponline.org.au. 

*An eligibility criteria applies to access the full SKY fee rebate. To see whether your venue 

qualifies, please contact us. SKY fee rebate cannot be applied to SKY Sport subscription fees. 

**New accounts must be fully ID verified in line with the Digital Commission Rules for venues to receive out-of-venue commission. 

^TAB Digital Retail survey December 2022. 

Subject to Regulatory Approval.

FEATURE 

remarkable 

WHAT IT MEANS 

TO BE 


FEATURE 

AT THE REEF HOUSE, CONSIDERATE 

CUSTOMER SERVICE IS NOT ONLY 

ESSENTIAL, BUT A WAY OF LIFE. 

Thriving in their own luxurious corner of 

Palm Cove, The Reef House provides rest, 

relaxation and rejuvenation like no other. 

Right across from the Great Barrier Reef, the 

boutique hotel in Cairns takes pride in being 

an adult-only venue where people come 

away feeling better physically and mentally. 

The Reef House is owned by two private 

Aussie entrepreneurs, Malcolm Bean and 

David Horbelt, who also own two boutique 

venues in South Australia – Sequoia and Mt 

Lofty House. 

Over the past 14 years, the pair have 

focused on hand-crafting a unique business 

model that demonstrates what it means to 

be truly hospitable and provide a luxurious 

experience that keeps customers coming 

back. 

Director and Co-Founder of The Reef House, 

Malcolm Bean, said they have always run 

The Reef House like a family business with a 

focus on remarkability. 

“It’s customary for people to visit North 

Queensland at least once to see the reef and 

the rainforest, which is wonderful. But we 

want to have customers coming back every 

year – so we shifted our brand into being a 

destination rather than a hotel. 


words: Amber O’Dell 

photos: The Reef House

FEATURE 


“We have built a business model around rest, 

relaxation and rejuvenation, and that’s changed 

everything we do, because we now measure our 

success on how our guests feel. 

“I’ve been in the hotel industry for 35 years and 

you know what the old saying is – satisfaction is 

worthless, loyalty is priceless. So we have really 

moved into valuing loyalty and building this very 

unique proposition,” he said. 

Service and comradery have been imbedded in 

The Reef House’s history since the building was 

constructed 65 years ago by a Cairns bookmaker 

who lived there with his family. According to an 

article in 1972, a swimming pool business owner 

was allegedly heavily indebted to the bookmaker, 

so he managed to repay him by building the ‘best 

swimming pool in North Queensland’, which is 

the pool that remains at the hotel to this day. 

In 1970, the house was purchased by a 

syndicate and opened as a restaurant with 

limited accommodation, and in 1972, Brigadier 

The Honourable David Thomson MC acquired 

the property and operated The Reef House as a 

private residence where visitors were treated as 

personal guests. 

Malcolm said many of the traditions still practiced 

at The Reef House have been carried on from 

Brigadier Thompson and his wife. 

“Back in the day the Brigadier would host drinks 

and make punch for all of the houseguests to 

bring everyone together, so we still do that to this 

day. It’s usually hosted by the general manager 

and Norm. 

“Norm worked here for over 20 years as a night 

manager. Despite retiring, he thankfully keeps 

returning and comes in three or four days a 

week to serve punch. He loves to connect and 

share local knowledge with guests and he’s a 

wonderful guy. 

“One of the other things we still operate in 

honour of Brigadier Thompson is the Brigadier’s 

Honesty Bar. It’s a fully stocked bar that runs 

on a trust system. People write down what they 

consume, and we just charge it to their account. 

There’s everything they need to make their own 

cocktail, and it’s just lovely,” he said

SERVICE AND 

COMRADERY HAVE 

BEEN IMBEDDED IN THE 

REEF HOUSE’S HISTORY 

SINCE THE BUILDING 

WAS CONSTRUCTED 65 

YEARS AGO BY A CAIRNS 

BOOKMAKER WHO LIVED 

THERE WITH HIS FAMILY.

FEATURE 


FEATURE 

The owners have certainly created a very unique 

accommodation environment with an emphasis 

on unbelievable service and remarkability above 

all else. Their strategy also seems to be working, 

with their return customers increasing by 200% 

over the past year. 

Malcolm said they tend to spend less money on 

marketing and more money on service, because 

if everyone who stayed at The Reef House came 

back, their marketing would be taken care of. 

“Our business is all about service, relationships, 

memories and experiences. We are only a little 

65-room boutique hotel, but we’ve got all of these 

full-time roles like the luxury concierge. 

“We’ve been able to achieve a lot of clarity about 

what our brand represents in this whole pursuit 

of remarkability, and I love it because I think that 

is a really hard thing to achieve in today’s world, 

because if you’re a participant and observer of 

the hotel industry, you’ll know there’s never been 

more hotels in Australia. 

“Australia is also one of the most expensive 

employment markets on Earth. So that’s why we 

had to be really clear about our goal and vision. 

We probably spend maybe $700,000 a year more 

on wages than we used to, which is a very scary 

investment in some ways. It’s been a real journey 

for us, but I don’t have any regrets – I’m very 

happy with it,” he said. 

Malcolm wasn’t kidding when he said they run a 

service-based business. The Reef House provides 

over 20 signature inclusions for its houseguests, 

including yoga on the beach, stretch and breathe 

classes, aqua aerobics, cocktail and wine making 

classes, complimentary sorbet and cold towels 

by the pool and even a full-time pool butler. 

It’s because of their attentive, luxurious services 

that the hotel was voted among Australia’s Top 

Ten Trip Advisor Rated Hotels for 2022 in addition 

to earning gold in Best 5 Star Accommodation in 

the 2022 Queensland Tourism Awards. 


FEATURE 

Despite providing services for their guests mental 

and physical health, Malcolm said The Reef House is 

not trying to be a health retreat, but rather a paradise 

for houseguests where people can walk away feeling 

a whole lot better than when they arrived. 

“I’m really proud about the awards, especially 

because we’ve got a 50-year-old building and 

David and I spent lots of money trying to refurbish 

it. But really, what all of the recognition is about 

is our people, culture, service and how we make 

customers feel. 

“To provide unique, complimentary services you 

certainly need a little bit of financial and emotional 

courage, because it’s no small amount of money. 

Every time we innovate forward, we’re putting the 

cart before the horse, which can be scary because 

we’re incurring all of the cost before we even know 

if it’s going to resonate with the market. You’ve just 

got to have a little courage,” he said 

Nestled in a seaside pedestrian village and adjacent 

to the Great Barrier Reef, the hotel certainly has its 

location going for it. To further connect its guests 

to the culture and environment of Palm Cove, The 

Reef House hires guest speakers including a local 

Aboriginal Storyteller who tells the Dreamtime stories 

of their tribe as well as an accredited reef instructor 

to update guests on the happenings of the reef. 

Along with their experiences at The Reef House, 

Malcolm said he has also found it just as important 

to manifest a brand experience before customers 

arrive and after they leave. 

“One of the gifts we provide when customers check 

out is a recipe book with some of the food that 

they’ve eaten and some of the cocktails that they 

would have made in the cocktail classes. That way, if 

they want to have another crack at home, they can. 

“In April we are launching our walk-in wine room, 

and also releasing a book that some sleep scientists 

and I have been working on for the past ten months 

called Sleep Easy. It’s about 58 pages of scientific 

study on how to get the most restful sleep, because 

we’ve built our brand around rest and rejuvenation.

FEATURE 

“We’ve also put together podcasts that accompany 

the book, so, when a customer is starting with us, 

they can follow the book and listen to the podcast, 

and they get that luxury of feeling fantastic every 

day even after they leave,” he said. 

Above all else, Malcolm and David understand 

that attentive customer service is what makes 

people come back again and again – and is what 

elevates a hotel like The Reef House into a boutique 

destination full of memorable experiences. 

“I remember talking to David when we were trying 

to reimagine a future for The Reef House, and we 

really adopted the word of remarkability. It’s a word 

we use throughout our little group of three boutique 

properties. 

“Doing what we do is really satisfying for myself and 

the team. When you arrive, there’s a complimentary 

drink of the day, cold towels to refresh, and then a 

tour of property before we take you to your room. 

That’s traditional and wonderful hospitality, and it 

gives me lots of confidence to talk about, because I 

know we’re delivering remarkability, and we’re really 

proud of it,” Malcolm said.

ATTORNEY-GENERAL 

The Honourable Shannon Fentiman MP 

HEALTH AND SAFETY AT WORK 

Running a hospitality business or working in the 

industry is challenging at the best of times, and since 

the pandemic I know business owners and employees 

have been faced with staff shortages and the rising 

cost of living. 

World Day for Health and Safety at Work on 28 April 

provides a timely opportunity to check in on how you 

and your employees are feeling. 

That’s why it’s so important to pay attention to any red 

flags that indicate your mental health, or the health 

of your staff and colleagues, needs to be prioritised. 

These may include: 

• having trouble concentrating 

• not working to the usual standard 

• withdrawing from colleagues 

• being absent from work. 

I also encourage you to think about how other external 

factors such as domestic and family violence (DFV) can 

impact your employees. 

DFV is a workplace health and safety issue – we know 

95 per cent of victims who were stalked by a violent 

partner experienced that harassment at work. 

And between a quarter and half of women subjected 

to domestic violence reported having lost a job at least 

in part because of that violence. 

No one should ever have to choose between their job 

and their safety, and I would like to remind businesses 

of the new Australia-wide paid DFV leave. 

Employees of non-small business employers can 

now access 10 days of paid DFV leave in a 12-month 

period and employees of small businesses can access 

the leave from 1 August 2023. 

Tackling domestic and family violence is everybody’s 

responsibility and I urge all members to look at how 

you can ensure your venues are safe and supportive 

for staff and patrons. 

Access the WorkSafe Queensland’s toolkit online 

which provides practical tools and resources that 

you can use to create and maintain a mentally health 

workplace. 

Learn more about the new paid DFV leave on the Fair 

Work Ombudsman’s website. 

If you or someone you know need help, phone: 

• Lifeline - 13 11 14 

• Beyondblue - 1300 224 636 

If you or someone you know is experiencing DFV, help 

is available: 

• 1800Respect – 1800 737 732 

• DVConnect Womensline – 1800 811 811 

• DVConnect Mensline – 1800 600 636 

If you need immediate assistance, phone Triple Zero 

(000). 


toowoomba 

RACEDAY 

26 April 2023 

Toowoomba Turf Club 

TICKETS ON SALE NOW AT WWW.QHA.ORG.AU

OLGR 

with Victoria Thomson 

RSA CERTIFICATES 

During inspections, the Office of Liquor and Gaming 

Regulation’s (OLGR) compliance officers can 

encounter employees with invalid responsible service 

of alcohol (RSA) certificates. 

An RSA certificate from an approved training course 

is mandatory for certain employees involved in 

Queensland’s liquor industry including bartenders, 

glass collectors, floor hosts, room service staff and 

crowd controllers. 

Unfortunately, some people unknowingly obtain RSA 

certification through unaccredited online training 

providers whose courses are not regulated. 

As a competency within a national training package, 

the Provide Responsible Service of Alcohol course 

may only be delivered by a registered training 

organisation (RTO). A Statement of Attainment issued 

on completion is required to become certified in 

Queensland. 

Ensuring your employees have completed the correct 

RSA certification is the responsibility of the licensee. 

There are some simple steps you can take to make 

sure your employees have the right qualification. 

Firstly, ensure your employees provide a Statement 

of Attainment for the Provide Responsible Service of 

Alcohol course. As it is a nationally recognised course, 

RSA Statement of Attainment certificates that are 

issued in other Australian states for this qualification 

are also valid in Queensland. 

Some online courses will provide a Statement of 

Attendance. A Statement of Attendance does not 

meet Queensland’s requirements. There is a significant 

risk that critical RSA issues are not covered by the 

unaccredited training providers which can expose your 

venue and patrons to the risk of poor or unsafe RSA 

practices. 

You should also confirm the training was provided by 

an RTO and that it has an acceptable course code. 

The certificate should list the RTO’s number and the 

course code. RTOs and course codes listed on RSA 

certificates can be checked at training.gov.au. 

If an employee has a formal qualification such as a 

Certificate II in Hospitality, the course code will be 

attached to their certificate and appear alongside other 

units of competency for their qualification. 

Current acceptable course codes are SITHFAB021, 

SITHFAB002, SITHFAB009A and THHBFB09B. 

Most RSA certificates can be verified by the RTO that 

issued the certificate. This can usually be done on the 

RTO’s website or over the phone. 

Learn more about Queensland’s RSA training 

requirements on the Business Queensland website. 


I 

Thank you 

FOR VISITING US AT THE AHG EXPO! 

We thank our clients, partners and industry colleagues for visiting our stand at the AHG 

Expo. We deeply appreciate your interest and support and hope you gained something 

positive from the experience. 

INDUSTRY 

LEADING 

TECHNICAL 

SERVICES 

RELIABLE 

BUSINESS 

INTELLIGENCE 

REPORTING 

FEATURE-RICH 

INTEGRATED 

GAMING 

SYSTEMS 

CUSTOMER 

FOCUSED & 

OUTCOME 

DRIVEN 

E 

T H 

E 

P O W 

w w w 

R 

. o d y 

s 

O 

F 

P 

A 

20+ 

s e y g a m 

R 

T N 

YEARS 

i n g 

E 

R 

S H 

. c o m 

P 

For more information about our products and services, please contact your local Client Executive, 

email: sales@odysseygaming.com or call our office on (07) 3087 3300.

INSIGHTS 

FIT FOR A GRAZIER 

NOT MANY PUBLICANS WOULD BE 

COURAGEOUS ENOUGH TO RUN A 

STEAKHOUSE IN CHARTERS TOWERS – THE 

ROLLING CATTLE TOWN WHERE EVERYONE 

KNOWS THEIR STEAKS. 


The brave souls that did, however, were husband 

and wife Noel and Jane Jesberg, who took a chance 

and managed to prevail with the rustic yet elegant 

country pub, The Rix Hotel. The venue has since 

been praised for its mouth-watering steaks, stylish 

and relaxed atmosphere and award-winning bar built 

atop of a 148-year-old cellar. 

Jane said from the outset, they believed there was a 

level of sophistication that is often underestimated in 

country towns that they wanted to introduce to the 

people of Charters Towers. 

“We wanted to offer good pub food – something a 

little bit fancy and something that people were drawn 

to in the city, but on a level that was price compatible 

with the other businesses here. Of course, we knew 

we couldn’t price ourselves out of the game. 

“I think, too, we also wanted to just encompass 

those old-fashioned hospitality manners and all 

those things that are still very important in regional 

communities. We wanted to hold on to that heritage. 

“We were nervous about doing a steakhouse, 

because no one believed it was possible to do it in 

the heart of cattle country. What we did was we met 

with a lot of graziers and canvassed their support, so 

I think we had solid advice from our locals, and we 

went forward that way,” she said. 

130kms west of Townsville, Charters Towers is a 

country town of rolling green hills and cattle with a 

history of gold mining. The Jesberg family have been 

in the town for generations as pub owners, with Noel 

and his brother carrying on the family’s legacy as 

third generation publicans operating the White Horse 

Tavern and The Rix Hotel respectively.

INSIGHTS 


INSIGHTS

INSIGHTS 

Like the bustling country town, The Rix has got 

something for everyone, including their award-winning 

Beast & Barrel restaurant and The Cellar Bar, as well 

as their gaming room and The Back Bar, which acts as 

a meeting point for the locals and a thriving little area 

for those looking to have a relaxing drink. 

What makes a visit to The Rix truly memorable is its 

exploration of creative new avenues not usually seen 

in a regular steakhouse, such as its unique countrychic 

décor. Jane said it took them close to six years to 

completely renovate the place into the stand-out venue 

it is today. 

“The place we bought was very run down. I think it 

was closed for 18 months beforehand. We actually 

walked in and there was still drinks on the table – like 

they just walked out mid-service. 

“We wanted to make use of the old brickwork that 

we knew existed in there. Noel did a lot of the work 

himself and stripped the walls back. In a small 

community, people are very conscious about if 

someone can overhear them while having a private 

conversation, so we also gave a lot of thought to 

having segregated areas and a mix of high and 

low tables. 


INSIGHTS 

“We finally had the restaurant fully renovated in 

2020. We did a soft opening for some women in 

mining on the Friday night and were like ‘Woohoo! 

We’re up and running!’ and then Sunday, when 

Covid hit, we were closed,” she said. 

The complications of Covid certainly didn’t stop 

the power couple and their hopeful little pub. Last 

year, Noel and Jane carved a name for themselves 

into the industry when The Rix took out Best 

Regional Hotel Bar while its restaurant, The Beast 

& Barrel, picked up Best Regional Restaurant at 

the 2022 QHA Awards for Excellence. 

Now, the Jesbergs of The Rix are continuing to 

introduce new things to the town while working 

with local businesses. Noel said one of their new 

avenues they are busy exploring is dry-aged meat. 

“No one is doing it in this region I think. We are 

going to try and do our own spin on it and just 

bring something different to a rural town. We’re 

definitely trying to keep everything local with a 

marvellous butcher. 

“We are known as the best now, and it’s good. It’s 

something we tried hard to be and it’s something 

we pride ourselves on, I suppose. It’s a huge 

honour, especially in the bush – it’s great to be 

known as the best steakhouse in town,” he said. 

The Rix Hotel’s success is a real testament to 

the couple’s effort in creating a modern country 

pub that appeals to locals, tourists and even the 

pickiest of graziers from Charters Towers. 

“We absolutely love collaborating with local 

farmers, trying to source different things and 

bringing new things to the town – it is exciting. 

“We always want to just introduce something a 

little new, because it’s important to keep fresh. In 

business, you need to keep reinventing yourself to 

some degree,” Jane said. 


Listen to the complete interview and more 

on the Here’s Cheers podcast available at 

qha.org.au or your normal podcast apps: 

itunes 

spotify 

buzzsprout


TRAINING AND SAFETY RTO 30826 

with Therese Kelly 

HOW TO BE SURE YOU HAVE SELECTED THE CORRECT 

COURSE AND TRAINING ORGANISATION 


With an increase in “phoney” RSA certificates being 

presented to venues, I thought it the perfect time 

to ensure our readers are aware of what defines a 

nationally accredited unit of competency. 

Any individual who is involved with the sale, supply or 

service of alcohol in licensed premises is required by 

law in Australia to hold a valid RSA certificate. 

If you want to work and serve alcohol in a licenced 

venue in Queensland, you must have a valid RSA 

QLD certificate. The following people must complete 

RSA training within 30 days of starting employment 

and maintain a current RSA training course certificate 

during their employment: 

• bartenders 

• glass collectors 

• floor staff 

• room service staff 

NOTE: It does not include people that are trained in RMLV, 

such as approved managers. 

The required certification in Queensland is a Statement 

of Attainment, issued on completion of the national 

training package competency, Provide Responsible 

Service of Alcohol. As a competency within a national 

training package, the Provide Responsible Service of 

Alcohol course may only be delivered by a registered 

training organisation (RTO). 

There are a few things you should know about 

choosing a suitable course. Firstly, there are two types 

of courses offered, accredited and non-accredited. 

Vocational education and training (VET) accredited 

courses have the following features 

Meets AQF standards 

Australian Qualifications Framework (AQF) is the 

national standard for training and education in 

Australia. It began in 1995 to create a baseline of 

quality that governs any qualification earned in the 

country related to schools, training programmes, 

higher education etc. and will contain a code that can 

be found on the National Register. This is one way 

you can be sure that it the required certification, e.g. 

SIT30616 Certificate III in Hospitality. VET courses 

have been developed by industry consultation and 

are accredited courses that reassure employers your 

skillset matches those required by industry. Accredited 

courses are designed specifically to meet the needs of 

industry ensuring all the relative laws and regulations 

are incorporated. 

What’s the difference between a non-accredited 

and accredited course? 

Courses that are non-accredited may still be useful for 

increasing your knowledge and skills, but they won’t 

help you receive an accreditation. A VET accredited 

course has been assessed by ASQA as compliant 

with the Standards for VET Accredited Courses and 

the AQF Courses that don’t have the VET designation 

and that haven’t been approved by ASQA are not 

accredited. 

How do you know if a training course is 

accredited? 

One of the best ways to see whether the course is 

accredited is to check the Australian Government’s 

website, training.gov.au. You can search for the 

course, then check the training provider you are 

researching is approved to offer the course. 

Who can deliver an accredited course and what 

does RTO mean? 

An RTO is a provider registered by ASQA to deliver 

recognised VET training and qualifications. Registration 

with ASQA confirms that the provider is capable of 

meeting government standards and is permitted to 

issue nationally recognised qualifications or units of 

competency. There are two ways you can identify an 

RTO. Look out for the Nationally Recognised Training 

logo (pictured below) and an RTO provider number 

(QHA RTO # 30826). An RTO number must be 

displayed on an RTO’s advertising materials including 

their website. Once you have the RTO number, search 

training.gov.au to ensure the organisation’s registration 

is current and they are approved to deliver the course 

you are interested in.

SUPERANNUATION 

HOSTPLUS ‘BEST OF THE BEST’ AWARD WINNERS 

Hostplus was proud to receive three accolades in 

Money magazine’s ‘Best of the Best’ awards for 2023. 

Our Socially Responsible Investment – Balanced 

options for our super and retirement products were 

named the ‘Best Diversified ESG Super Product’ 

and ‘Best Diversified ESG Pension Product’, and 

our Balanced (MySuper) option was named the 

‘Best MySuper Single Strategy Product’. This award 

recognises our Balanced option for its leading longterm 

performance, with the option continuing to rank 

#1 over 10 and 20 years, according to SuperRatings. 1 

While our key measure of success is what we deliver 

to our members, it’s nice to receive recognition from 

third parties like Money magazine. Awards like this 

help validate our continued focus on providing better 

retirement outcomes for members. 

End-of-year performance in 2022 

Financial markets across the world endured a rocky 

2022. One dominant factor drove the negative returns: 

inflation. 

In these challenging market conditions, the median 

return for 50 balanced options in Australia was -4.76% 

for the year. Hostplus’ MySuper Balanced option 

delivered a 12-month return of -2.48%. Our Pension 

Balanced option delivered -2.76%. 2 

It may be worrying for members to see their super 

balances going down over the short term. But it’s 

important to remember that it’s the long-term returns 

that really count. 

As mentioned, Hostplus members in our MySuper 

option are in the number-one performing balanced 

option over 20 years, according to SuperRatings. 

Across that time, it’s returned 8.11%. 

That 20-year period includes occasional stretches 

of negative returns. It’s a normal, expected part of 

investing in assets like shares. 

At Hostplus, we have a proven, diversified investment 

strategy. We invest not just in shares and bonds, 

but in a wide range of unlisted assets. These include 

property, infrastructure, private equity and alternatives. 

That diversification spreads your money across many 

different types of investments. It aims to smooth out 

the ups and downs of the markets. 

Advice for those who need it 

For members who would like help understanding 

how their super is performing, contact us today. We 

now offer greater flexibility in our financial advice 

services. Our friendly and professional advice support 

officers are licensed to provide general advice at no 

additional cost. This means members can get general 

superannuation information faster. The team can 

be reached through our dedicated Hostplus Advice 

number – 1300 303 188. 

If members are looking for personal advice about 

their Hostplus account relating to contributions, 

investments or insurance, these services are provided 

at no additional cost (and included as part of the 

membership fee). For more comprehensive personal 

advice about planning for retirement, our financial 

planners can help. Their flexible pricing structure, 

which starts at $295, gives your staff more control as 

they can decide the level of advice they want and pay 

for it as they go. That’s a plus. 

Visit hostplus.com.au/financial-planning to find out 

more about our advice services. You can check out 

our brand-new website while you’re there. 

1 

SuperRatings Accumulation Fund Crediting Rate Survey – SR50 Balanced (60-76) Index, December 2022. 

2 

SuperRatings Pension Fund Crediting Rate Survey – SRP50 Balanced (60-76) Index, December 2022. 

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) 

ABN 68 657 495 890, MySuper No 68 657 495 890 198. 

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this 

information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement 

(PDS), available at hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market 

Determination (TMD), available at hostplus.com.au. 

Net investment returns represent the rate of return on investments after investment-related fees, costs and taxes have been deducted. Past 

performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund. 

Money magazine awards are solely a statement of opinion and do not represent a recommendation to purchase, hold, or sell this product, or make 

any other investment decisions. Ratings are subject to change. Ratings are only one factor to be taken into account when deciding to invest. Past 

performance is not a reliable indicator of future performance. Go to moneymag.com.au for details of its ratings criteria. 


LEGAL MATTERS with Curt Schatz 

LOOKING TO EXTEND YOUR VENUE’S TRADING HOURS? 


As 2023 gets underway, you may be considering the 

different functions that you are wanting to hold through 

the year. Your licensed venue is subject to specific 

trading hours under the Liquor Act 1992, which you 

may need to consider extending for certain events. 

Extensions to trading hours can be sought on either a 

temporary (one-off) or permanent (ongoing) basis. 

Temporary (one-off) extended trading hours 

For one-off events that occur throughout the year, 

temporary one-off extended trading hours permits 

may be obtained from the OLGR. These events may 

include New Year’s Eve, Australia Day and large 

sporting or cultural events. For these kinds of events, 

the temporary one-off extended trading hours permits 

may be obtained to allow a licensed hotel to sell liquor 

before 10am, or between 12am and 5am. 

The Office of Liquor and Gaming Regulation (OLGR) 

will approve a maximum of: 

• 4 pre-10am trading permits in any 1-year period; and 

• 6 late night trading permits between 12am to 5am 

in a 1-year period. 

Applications for a temporary extended trading hours 

permit must be made at least 21 days before the 

event. Each of the late-night trading permits cannot 

be for more than 1 date in a calendar month. An 

exception may be made if there is a special occasion 

which runs over 2 or more consecutive days, however 

each consecutive day will still count as a separate 

permit (i.e. not one rolling permit). 

Permits for late night trading will also only be approved 

if sought for a ‘special occasion’ which is defined as: 

• a unique or infrequent special public event of local, 

state or national significance (for example, local 

music festival or a televised international sporting 

match involving an Australian team); or 

• a private function closed to the public, such as a 

wedding or birthday. 

If you need assistance in determining if you proposed 

date is a special occasion, please get in contact with 

me and we can assist. 

Permanent (ongoing) extended trading hours 

If you are planning events which may require your 

business to operate later trading hours than you 

currently have, you may consider applying for 

permanent extended trading hours. The OLGR may 

approve your venue for extended liquor trading hours 

between 12am to 2am where it is located outside of 

a safe night precinct, and 12am to 3am for premises 

located within a safe night precinct. 

The gaming operations at your venue may be 

approved for maximum trading hours up to two hours 

after the liquor operation ceases. If you are not sure 

whether your venue is located in a safe night precinct, 

the precinct maps can be found at business.qld.gov.au. 

To obtain approval for the permanent liquor extended 

trading hours after 12am, the OLGR will require that 

a Community Impact Statement is lodged to assess 

the impact from the grant of the application. For the 

gaming extended trading hours, the OLGR will require 

the applicant to evidence that there is a demand for 

the proposed extended trading hours. 

If you are planning any early morning functions, you 

may seek approval from the OLGR to permanently 

extend the trading hours of your venue pre-10am. 

However, this is not usually approved on a permanent 

basis for commercial hotels, other than for the 

operation of any on-site or detached bottle shop. 

To obtain approval for the pre-10am trading hours, 

the applicant must be able to show a demonstrated 

community need for this trading. Relevant 

considerations may include the location of the licensed 

premises and the increase in population in that area. 

Benefits of extended trading hours 

There may be various benefits for your business 

in obtaining approval for extended trading hours, 

depending on the unique circumstances of your 

operations. Generally, temporary one-off extended 

trading hours permits would be beneficial where 

you intend to provide services on special occasions 

throughout the year, such as for New Year’s Eve, 

memorable sporting events or nationally renowned 

holidays. It will also allow your business to capitalise 

on specific events and attract more customers by 

servicing demand during peak times. 

Permanent extended trading hours can provide your 

business with more flexibility to service the demand 

from patrons, in turn contributing towards the revenue 

of your business. It may also allow your venue to have 

a competitive advantage and cater to a more diverse 

market, including shift workers and international 

tourists. 

If you are considering extending your licensed trading 

hours to take advantage of increased business or 

have a specific event which requires extended trading 

hours, and you require assistance with the application 

process, please do not hesitate to contact me on 

07 3224 0230.


INDUSTRY ENGAGEMENT 

with Damian Steele 

BANNING MEASURES IN QUEENSLAND 


Refusing entry and/or banning patrons from attending 

licensed premises is a decision which should be based 

on reasonable grounds, and one which hoteliers 

should feel confident and empowered to make in line 

with their own policies, responsible service and legal 

obligations. 

To support licensees maintain a safe environment in 

and around licensed premises there are three levels of 

bans that can be imposed on patrons: 

• court-imposed bans 

• police-imposed bans 

• venue-imposed bans 

There further exists restrictions for venues located in 

Restricted Area Communities and in catchment areas 

near Restricted Area Communities. 

Court-imposed bans 

Current legislation provides courts with powers to ban 

people from specified licensed premises or specified 

areas around licensed premises. Banning orders are 

a sentencing option for offences related to violence 

or drug trafficking and supply committed in, or in the 

vicinity of, licensed premises. A banning order can 

also be imposed under the Bail Act 1980 (Qld) as a 

condition of bail in the case of offences of violence 

in, or in the vicinity of, licensed premises. The courtissued 

banning orders can be for up to 12 months, or 

longer if attached to a sentence for a criminal offence 

and can apply inside and outside of venues. 

These powers strengthen the ability of the courts 

and police officers to enforce expected standards 

of community behaviour, recognising that everyone 

deserves to be able to enjoy themselves responsibly 

and feel safe in community spaces. 

What court-ordered patron bans mean for licensees: 

• Through court-ordered bans, patrons who 

endanger public safety through violence can be 

held to account. There are significant penalties 

for persons found to contravene a banning order, 

and any breach of a ban made through bail 

conditions may also have serious consequences 

for the individual, including having their bail 

revoked. Penalties include a fine or up to one year 

imprisonment. 

• The legislation allows for copies of banning orders 

to be provided to venues to which the ban relates, 

including to approved operators for uploading to 

the approved ID scanning system. 

Police-imposed bans 

The Police Powers and Responsibilities Act 2000 (Qld) 

provides police with powers to ban people from: 

• entering or remaining in a stated licensed premises 

or a stated class of licensed premises 

• entering or remaining in a public place located 

within a safe night precinct (SNP), and 

• an event being held in a public place where liquor 

will be sold for consumption at the event. 

Police may amend banning notices by issuing further 

notices to: 

• extend the duration of the initial ban for a total 

period of up to 3 months (this can include specific 

days or times), and 

• include additional relevant public places.

Damian Steele 

INDUSTRY ENGAGEMENT 

Venue-imposed bans 

As well as court-ordered and police-ordered patron 

bans, licensees can use venue-imposed bans to deal 

with patrons demonstrating violent and inappropriate 

behaviour. Legislation also allows for these types 

of bans to be included in the approved ID scanning 

system data in SNPs. 

• Venue specific bans - where a licensee bans a 

patron indefinitely or for a specified period of time 

due to inappropriate behaviour, including acts of 

violence. 

• Group venue bans - where a number of licensees 

(usually members of a Liquor Accord or Safe Night 

Precinct) ban patrons from all participating venues 

indefinitely or for a specified period of time, due to 

inappropriate behaviour, including acts of violence. 

Restricted Area Communities and catchment 

areas 

In addition to the three pathways available currently 

to ban a patron, there are alcohol restrictions in 15 

local government areas across Queensland which 

are Restricted Area Communities. These restrictions 

ban or limit the amount and type of alcohol which can 

be taken into a community. In some communities, 

alcohol is completely banned. A catchment area is a 

location that provides a relatively convenient source of 

alcohol within a few hours travel of a Restricted Area 

Community. 

Conditions on licensed premises in catchment 

areas 

The Office of Liquor and Gaming Regulation has 

imposed strict licence conditions on the following 

licensed premises. Four basic conditions have been 

imposed on most licensed premises situated in 

catchment areas near Aboriginal and Torres Strait 

Islander communities: 

• no alcohol sales to taxi drivers who are acting as a 

third party. 

• no licensee can hold a patron’s bank access cards. 

• a ban on the sale of pre-mixed spirits in containers 

exceeding 2L and all other liquor in containers 

exceeding 4L. 

• a ban on the sale of fortified wines, such as port, 

muscat and sherry, in glass flagons. 

The QHA can assist and provide further guidance 

to members on the issues of refusing entry and 

the ‘banning’ process. Further, the QHA can assist 

members with a template ‘banning letter’ which can 

be ‘served’ on patrons and contains explanatory notes 

of the licensee’s authority under the Liquor Act 1992 

(Qld). 


ACCOMMODATION UPDATE 

with Judy Hill 

DATE FOR YOUR DIARY 


Last year, the annual Hotel Market & Economic 

Outlook (HM&EO) event attracted over 100 delegates 

who welcomed not only the opportunity to catch up 

with industry colleagues but also to hear first-hand 

from industry presenters after a two-year hiatus due to 

Covid. 

This year, the event is taking a slightly different format 

as it will be held in both Brisbane and the Gold Coast. 

The Brisbane event is confirmed for Tuesday 18 April 

at Hotel X in Fortitude Valley where a light breakfast will 

be available from 7am to 8am. The Gold Coast event 

is confirmed for Thursday 20 April at Rydges Gold 

Coast Airport Hotel with the same timings for the event 

to conclude at 10am. A HM&EO event will also be 

held in Cairns later this year with a date to be released 

soon. 

The first session at both events commences with 

Paul Hammond, Business Development Manager at 

STR, who will present on the current state of play in 

Queensland, and the other states and territories. 

The next session at both events will star Adele 

Labine-Romain, Australian Tourism Sector Leader and 

Partner, Deloitte Access Economics, who will share 

her deep understanding of the tourism landscape and 

experience in strategy and policy development. 

Passionate about the potential for tourism to create 

stronger economies and better lives, Adele has 

supported the development of state, territory and 

destination tourism strategies, delivered the national 

regional tourism satellite account model and undertook 

a year-long study on how to encourage visitor regional 

dispersal. Adele has been a member of the Tourism 

Research Advisory Board, the Tourism Forecasting 

Reference Panel and other industry panels and 

committees while contributing to the development 

of a number of tourism employment plans and other 

government and industry studies. 

As part of the impending amalgamation between 

Tourism Accommodation Australia (TAA) and the 

Accommodation Association of Australia (AAoA), the 

newly-appointed interim CEO of the Accommodation 

Association Michael Johnson, will also provide us with 

an update of the merger which is due to be finalised 

mid-year. 

The cruising industry has also returned bigger than 

ever. Peter Keyte, Chief Operating Officer Port of 

Brisbane Pty Ltd will present at the Brisbane event and 

discuss the plans to build a second cruise terminal and 

the current state of play for the cruise industry. 

As we are now in 2023, the 2032 Olympics are 

becoming a front of mind discussion each day in 

everyone’s workplace. This being the case, Kerry 

Petersen, Executive General Manager for the 

Brisbane Organising Committee for the 2032 Olympic 

and Paralympic Games will update the audience 

accordingly. 

Aviation like many other sectors is a vital ingredient 

that makes up our industry, so a key executive 

member of the management team will be present at 

the Gold Coast event from Gold Coast Airport. 

I encourage you to mark these dates in your diary and 

attend some of the annual events. The HM&EO event 

aims to provide you with an insight into trends and 

the market dynamics that will assist you in preparing 

your hotels’ budgets and forecasts. You will also 

receive the latest market intelligence, analysis and 

performance outlook. Interest rates and the Australian 

Dollar forecasts, together with the broader global and 

domestic economies will also be discussed with an 

emphasis on Brisbane, Gold Coast, Sunshine Coast 

and Queensland.This event is specifically targeted 

at accommodation properties and is guaranteed 

to provoke thoughts and ideas with the intention 

of improving your hotels’ performance, so it is best 

attended by middle and senior management of the 

hotel and hospitality industry. 

For further information contact Judy Hill 

Accommodation Division Manager by emailing jhill@ 

qha.org.au or calling 0403 399 260.

SAVE 

DATE THE 

Tuesday 18 April 2023 

7am - 10am 

Hotel X Fortitude Valley 

Thursday 20 April 2023 

7am - 10am 

Rydges Gold Coast 

Airport Hotel

EMPLOYMENT RELATIONS 

with Isabella Crombie-Tait 

PUBLIC HOLIDAY ENTITLEMENTS 

PUBLIC HOLIDAY ENTITLEMENTS UNDER THE FAIR WORK ACT 2009 AND THE HOSPITALITY INDUSTRY 

(GENERAL) AWARD 2020 


Public holiday entitlements can be quite confusing. 

The National Employment Standards (NES) within 

the Fair Work Act 2009 (Cth) (‘the Act’) set out the 

minimum entitlements relating to public holidays. For 

hospitality employers and employees, there are additional 

entitlements provided for in the Hospitality Industry 

(General) Award 2020 (‘HIGA’). While this article will step 

through the entitlements from both sources, the QHA’s 

Employment Relations Department does have resources 

available for members to provide more specific guidance. 

Hospitality Industry (General) Award 2020 

entitlements 

The NES sets the minimum entitlements due to all 

employees, but it is not the only source of public holiday 

entitlements. If a modern award applies to an employee, 

the minimum entitlements in that award will also be due to 

the employee. 

The HIGA contains public holiday entitlements specifically 

for full-time employees at clause 35.3. If a full-time 

employee’s rostered day off (RDO) or accrued day off 

(ADO) falls on a public holiday, the employer must do one 

of the following: 

i. pay the employee an extra day’s pay; or 

ii. give the employee an alternative day off within 28 

days; or 

iii. give the employee an additional day’s annual leave. 

Because the HIGA is another source of minimum 

entitlements, this clause applies even if the employee 

does not have an entitlement to be paid for their absence 

on a public holiday under the NES. 

NES entitlements 

Entitlement to be absent and reasonable refusal 

Section 114(1) of the Act states: 

An employee is entitled to be absent from his or her 

employment on a day or part-day that is a public 

holiday in the place where the employee is based for 

work purposes. 

However, the employer may request an employee to work 

on the public holiday if the request is reasonable. The 

employee may be able to refuse the request provided: 

a. the employer’s request to work was not reasonable, 

or 

b. the employee’s refusal to work is reasonable. 

Employers and employees will need to exercise their 

judgement as to what is “reasonable” by referring to the 

criteria set out in section 114(4) for guidance: 

a. the nature of the employer’s workplace or enterprise 

(including its operational requirements), and the 

nature of the work performed by the employee; 

b. the employee’s personal circumstances, including 

family responsibilities; 

c. whether the employee could reasonably expect 

that the employer might request work on the public 

holiday; 

d. whether the employee is entitled to receive overtime 

payments, penalty rates or other compensation 

for, or a level of remuneration that reflects an 

expectation of, work on the public holiday; 

e. the type of employment of the employee (for 

example, whether full‐time, part‐time, casual or 

shiftwork); 

f. the amount of notice in advance of the public 

holiday given by the employer when making the 

request; 

g. in relation to the refusal of a request—the amount 

of notice in advance of the public holiday given by 

the employee when refusing the request; 

h. any other relevant matter. 

It is very common for hospitality industry businesses to 

operate on almost every day of the year. If a hospitality 

employer chooses to operate on a public holiday, they 

may be able to reasonably request employees to work. 

If an employee refuses to work on a public holiday, 

employers should seek to understand why. For example, 

if an employee refuses to work due to family or caring 

commitments and the employee provided notice of their 

intention to exercise their entitlement not to work on the 

public holiday, it may be unreasonable to require them to 

work. Each situation should be approached individually 

with consideration for the details. 

Payment for absence on a public holiday 

Section 116 of the Act states: 

If… an employee is absent from his or her employment 

on a day or part-day that is a public holiday, the 

employer must pay the employee at the employee’s 

base rate of pay for the employee’s ordinary hours of 

work on the day or part-day.

Isabella Crombie-Tait EMPLOYMENT RELATIONS 

An employee can be absent from work for multiple 

reasons, including they have exercised their entitlement 

not to work, the business is closed on the public holiday, 

or they were not rostered on the public holiday. 

If an employee does not have ordinary hours of work on 

that day, they are not entitled to payment under section 

116. Casual employees who are not rostered on a public 

holiday are not entitled to payment on a public holiday. 

Full-time and part-time employees may be entitled to 

payment depending if they would have ordinary hours of 

work on that day. 

For example, a part-time employee works four days a 

week and their usual days of work are Tuesday to Friday. 

The public holiday falls on a Monday. This employee does 

not usually work on Mondays, so they do not have an 

entitlement to be paid for their absence from work on this 

public holiday. 

Part-time employment under the HIGA provides significant 

flexibility for part-time employees to work additional 

ordinary hours above their guaranteed hours. This allows 

for fluctuation in their hours of work which may create 

some confusion when trying to identify when they have 

ordinary hours. To identify a pattern of ordinary hours on 

a day, employers can review the employee’s roster history 

over a reasonable period of time to see if the employee 

works that day for the majority of the period. There is 

no rule for how long this period should be, however, a 

period of months or more is likely to provide a reasonable 

indication of a pattern of work. 

Substituting public holidays 

For employees covered by the HIGA, clause 25.2 

provides that an employer and employee may agree to 

substitute another day or part-day for a full day or partday 

public holiday. For all award-free or agreement-free 

employees, section 115(4) of the Act provides for the 

same entitlement. An employer cannot force or put undue 

pressure on an employee to substitute a public holiday. 

Leave and public holidays 

A public holiday may fall during a time when an employee 

is on a period of paid annual leave or paid personal or 

carer’s leave. The Act clarifies that an employee cannot 

be on paid annual leave or paid personal or carer’s leave 

on a public holiday. If an employee is absent from work 

because they are accessing either of these leave types, 

the employee’s leave accrual cannot be debited for the 

day that is the public holiday. 

2023 public holidays in Queensland 

Below are the official public holidays in Queensland and 

the Brisbane region for 2023. 

New Year’s Day 

Sunday, 1 January AND Monday, 

2 January 2023 

Australia Day Thursday, 26 January 2023 

Good Friday Friday, 7 April 2023 

Easter Saturday Saturday, 8 April 2023 

Easter Sunday Sunday, 9 April 2023 

Easter Monday Monday, 10 April 2023 

Anzac Day Tuesday, 25 April 2023 

Labour Day Monday, 1 May 2023 

RNA Show 

(Brisbane region) 

King’s Birthday 

(Birthday of the 

Sovereign) 

Christmas Eve 

(6pm to midnight 

only) 

Wednesday, 16 August 2023 

Monday, 2 October 2023 

Sunday 24, December 2023 

Christmas Day Monday 25 December 2023 

Boxing Day Tuesday, 26 December 2023 

Further assistance 

QHA members seeking more information or wishing 

to discuss a specific employment relations matter are 

encouraged to contact the Employment Relations team 

for a confidential discussion by calling 07 3221 6999 or 

emailing er@qha.org.au. 


TOP DROP 

SLEEP WHEN YOU’RE 

DEAD DOUBLE IPL 

Ballistic Beer Co. 

BELGIAN BLOND 

Deeds Brewing 

DR HOPTAVIUS DOUBLE 

INDIA PALE ALE 

Epic Beer 

POWER TRIP DDH WEST 

COAST IPA 

Range Brewing 


I hope the troubles 

that have befallen the 

company subside 

because this is the very 

reason we need them to 

survive - Ballistic brew 

exceptional beer. Hands 

down, they are amongst 

the top five breweries 

in this state. Dry, bitter, 

hoppy and with a hell of 

a punch, this truly unique 

rendition is incredible. It 

is absolutely the duck’s 

proverbials. 

I must confess I have 

a soft spot for Belgian 

blondes and whilst this 

one was nice, it was very 

subtle in its flavour. I was 

hoping to be smacked 

in the gob with big notes 

of banana and lemon 

zest but it was so, so 

very delicate and light. I 

wanted a passionate kiss 

but alas got a peck on the 

cheek. 

Crown the king, or 

queen, this operation is 

it. I have deliberated for 

long enough but time 

and time again they 

knock your socks off. 

The Hop Zombie series is 

still possibly the all-time 

favourite but Dr Hoptavius 

is giving it a run for the 

money, can artwork 

included. Sweet malts, 

citrus, berries and stone 

fruit take your tastebuds 

on a flavour sensation. 

Stop it! 

Who said you wouldn’t 

want to drink one of these 

after a hot, hard day in 

the fields? The last thing I 

would feel like is a bland, 

watery beer that doesn’t 

take the pain away. This is 

the Power Trip. The hard 

work you have endured 

will be washed away with 

every sip as you sing 

your very own rendition 

of Ice T’s classic “Power” 

trip. This bitter, punchy 

resinous pine and citrus 

Molotov cocktail is sure to 

get the party started.

TOP DROP 

BREWED FANTASY 

Little Fat Lamb 

PLEASURE KRUZE 

Kaiju! Beer 

INNER GRAVITY 

PASSIONFRUIT SOUR BEER 

Colossal Brewing 

SUNRISE EXPRESS NZ 

HAZY IPA 

8 Wired 

I am not entirely sure what 

I just had. I thought it was 

a beer but it says on the 

packaging it’s brewed 

wine. It wasn’t terrible. It 

more or less tasted like 

a raspberry flavoured 

energy drink. I certainly 

felt more alert and awake 

thanks to the addition of 

guarana. I guess it could 

be a bit of a pick-youup 

if you’re out on the 

town with mates and feel 

yourself falling behind. 

Rind-like bitterness 

beautifully balanced with 

fruity sweetness make 

this a magic drop. Hints 

of grapefruit, lemon 

zest, pineapple and 

lychee all meld together 

harmoniously with a super 

clean finish. 

Zingy passionfruit taste 

but more sweet than sour. 

It was refreshing enough 

but lacked the tartness of 

an exceptional sour. 

Dank, murky and an 

absolute flavour bomb 

hazy IPA bursting with 

fresh tropical fruit with 

pineapple to the fore 

as expected. The fluffy 

mouthfeel just rounds 

it off, sending you on 

your way. All aboard the 

express! 



A CRAFTY BUNCH

A CRAFTY BUNCH 

LIVING OFF 

THE LAND 

GRANITE BELT BREWERY CONTINUES TO THRIVE 

IN THEIR COUNTRY ESTATE ON LAND THAT IS 

AS BOUNTIFUL AND UNIQUE AS A SIP OF THEIR 

EARTHY, MALTY BREWS. 

Set on 30 acres of natural bushland in Stanthorpe, just 

about everything the venue needs to produce quality 

brews is offered by the sublime growing conditions of 

the cool, high country in the Great Dividing Range. 

Since we last checked in on the crafty staycation, 

Steve Davenport, sales and marketing director for 

Granite Belt Brewery, said they have increasingly 

focused on producing a range of clean, easy-drinking 

original beers that showcase the flavours that make 

the Granite Belt so unique. 

“As well as buying the locally grown Possum Lane 

Hops, we also try to produce unique small batch 

seasonal brews that use the fabulous fruit and veg 

that the region is known for. We typically have around 

10 beers on tap at any one time, with three or four of 

these being our seasonal or small batch runs. 

“We have produced beer with everything – locally 

grown blueberries, pumpkins, plums, rhubarb, cherries 

and even finger limes. We try to support our local 

farmers as much as possible and use what is now 

often called the ‘odd bunch’ produce. We are happy 

to take the fruit and veg that supermarkets or suppliers 

won’t take as they might not look right. 




“Recently, we had a local blueberry grower 

call us and ask if we wanted some of the 

blueberries they had left over and couldn’t sell. 

We obviously jumped at the chance to get them 

and brew something a little different. Turns out, 

he had about 200kgs of big, plump and super 

ripe blueberries – which is a hell of a lot, so we 

took them. 

“They were so flavoursome, so we added the 

freshly pressed juice to a slightly hopped beer 

we were brewing. This made the sweet notes of 

the blueberries really shine and the result was a 

really lovely, sweeter style Blueberry Ale, which 

was hugely popular,” he said. 

Granite Belt’s flavourful beers and 1,000 litre 

microbrewery is only some of the reasons the 

venue is a stand-out in the region of vineyards 

and wineries. The picturesque venue doubles as 

a retreat and features 20 private timber cabins 

complete with log fires, a spacious restaurant 

and a newly opened cocktail bar – Deck Bar. 

Steve said their rural location means they are 

fairly relaxed in their trade and tend to not be as 

time driven or regimented with their brewing as 

bigger breweries often are. 

“We are happy to keep beers in the tank a little 

longer if we think it is going to improve the beer 

or spend more time playing around with our 

smaller volume seasonal beers, as we always 

want to be pouring the very best beer we can. 

It is that relaxed freedom that really helps when 

we are experimenting with new beers and 

flavour profiles. 

“Our water also plays a huge part in the 

flavours and purity of our beers. Our brews 

are all produced using 100% rainwater that 

we capture on our property. Given our rural 

location, and the fact that we are surrounded 

by bushland and state forest, our water purity is 

unrivalled,” he said. 

Granite Belt brewery’s core selection of beers 

include a Session Ale (3.6%), Applethorpe Cider 

(4.8%), India Pale Ale (4.9%), Irish Red Ale 

(4.9%) and Pale Ale (4.9%). In addition to their 

Blueberry Ale, some of their more iconic, quirky 

seasonal concoctions include a Merlot Sour 

(4.9%) and Porter (5.5%).


Steve said 2023 has started really strongly for the 

brewery with the past summer being really busy, this is 

especially fortunate, as the winter months are usually 

the busiest when the demand for their wood fired log 

cabins are at its peak. 

“We are seeing an increase in demand for our pet 

friendly accommodation as well, as more and more 

people are bringing their pets with them on their 

travels. Our large rear deck is also dog friendly, 

allowing visitors to enjoy a meal or tasting paddle 

without having to leave their best friends behind. 

“We are also in the exciting process of upgrading 

some of our cabins with new kitchenettes and also 

new carpets too,” he said. 

Granite Belt Brewery is currently conditioning a Cherry 

Berry Ale using local blueberries and cherries and will 

continue to enjoy and share in the fruitful, beautiful land 

of Stanthorpe. 

“The new brew has been conditioning for the past 

month and should be ready for drinking in the next 

few weeks. The blueberries add a rich purple hue to 

the beer as well as sweetness, but it finishes like a 

normal beer. The sourness from the cherries help add 

weight to the flavours as well as complexity and a little 

tartness. 

“Our new Deck Bar also serves a range of handpicked, 

locally produced gins and other spirits from 

some of the region’s best independent distillers. Our 

gin flights allow visitors to choose three gins with a 

unique garnish and mixer. 

“Our goal is to keep producing beer that is made 

purely to be enjoyed,” he said. 


A CRAFTY 

BUNCH 

W H Y N O T S T O C K & S U P P O R T 

4 Hearts Brewing 

The first brewery to open its doors in 

Ipswich in over 100 years, 4 Hearts’ 

brew masters are committed to 

premium local ingredients and 

profound taste. Preservative free and 

all natural they use the highest quality 

ingredients to consistently deliver a 

tasty beer every brew. Our core range 

features modern spins on traditional 

brews while our ever growing range 

of seasonal beers takes things to 

more adventurous levels, utilising 

local seasonal produce as inspiration 

(honey, rosella or carrots anyone…?). 

0439 439 710 

4heartsbrewing.com 

Ballistic Beer Co. 

At Ballistic we have a simple theory. 

Fresh beer is the best beer. That’s 

why we brew in small batches, more 

frequently, and store it cold so you get 

the same blast of flavour our brewers 

do. Our pale ales, lagers, IPAs, sours 

and special releases will blow away 

the traditional ideas and expectations 

of what beer should be. 

Set in an old World War II 

ammunitions factory in the historic, 

industrial suburb of Salisbury, Ballistic 

HQ is home to a team of innovative 

brewers who believe everyone should 

have the chance to enjoy a well 

crafted, quality beer. 

07 3277 6656 

ballisticbeer.com 

Helios Brewing Company 

Helios is the sun god of Greek myths. 

Each morning the rising sun marks 

Helios’ crossing over into the mortal 

world, driving a chariot drawn by wild 

horses that only he can control. Helios 

Brewing Company harnesses the 

sun’s power to sustainably create craft 

beer. Our brewing infrastructure has 

been custom-designed to maximise 

energy and water efficiency, minimize 

waste and our carbon-footprint 

while capitalising upon Queensland’s 

renewable natural resources. We brew 

beers that are malt-forward, balanced, 

and intense using only the best 

ingredients, impeccable techniques 

and sustainable practices. 

07 3392 9739 

heliosbrewing.com.au 


Slipstream Brewing 

Slipstream Brewing is an 

independently owned brewery based 

in Brisbane. We are a small but 

passionate team producing some of 

the most accessible and sessionable 

craft beers in Australia. We’re the 

missing gap between bland beer and 

wanky beer, our beers hit the bullseye, 

brewed with nothing but pure flavour 

in mind. Hops are the heroes and 

we milk them for all their worth. We 

love the freshness, juiciness, the zing 

and the zest. One sip, it tastes so 

good – capture that feeling and fill the 

fridge with it. Beer is the last thing you 

should settle on, so come and get 

caught in Slipstream. 

07 3892 4582 

slipstreambrewing.com.au 

Burleigh Brewing Co 

Founded in 2006 by Peta and Brennan 

Fielding, Burleigh Brewing was one of 

the first independent craft breweries in 

QLD. Now celebrating 15 years of the 

brand, Burleigh Brewing has upgraded 

their Taphouse in Burleigh Heads, won 

countless awards for both business 

and beer (a testament to their shared 

and individual strengths), grown to a 

team of 70, and in their own humble, 

hard-working way, helped transform 

the Gold Coast’s craft brewing scene 

into one of the most vibrant and 

thriving in the country. 

07 5593 6000 

burleighbrewing.com.au 

Terella Brewing 

Terella means “Little Earth”, and 

we’re building our vision of a dream 

brewery, drawing inspiration from 

science, a serious love of beer, and our 

connection to the local land. 

We’ve planted ourselves in North Arm, 

a rural setting between the hinterland 

and farms of the Sunshine Coast, 

surrounded by crops and free roaming 

cattle. Our concept is based on a 

sustainable cycle, producing what we 

need and using what we produce. 

22 rotational taps and a new exciting 

beer released every week! Pushing 

the limits of Hops and Grains to 

produce quality small batch brews for 

enjoyment. 

0492 929 357 

sales@terellabrewing.com.au 

terellabrewing.com.au

Q U E E N S L A N D L O C A L S 

A CRAFTY 

BUNCH 

Fortitude Brewing Co 

Fortitude Brewing Co delivers you 15 

taps of fresh beer locally produced 

in our Tamborine Mountain Brewery. 

Enjoy a day trip up the mountain and 

visit our team for the best fresh pizza 

and tasting paddles. 

07 5545 4273 

fortitudebrewing.com.au 

Brouhaha 

In 2016, four Sunny coast locals set 

out to build their ultimate brewpub. 

One that produced premium quality 

beer and serviced fresh, local 

food. Cut to today, Brouhaha has 

expanded to Aura with a seaside 

production brewery & taproom, 

making Maleny the pilot kit for new 

and bespoke seasonal brews. 

toby@brouhahabrewery.com.au 

0405 707 975 

brouhahabrewery.com.au 

Your Mates 

Your Mates isn’t just a brand, it’s 

a lifestyle. Drinking good beer with 

good mates and having a bloody 

good time. We believe these simple 

pleasures are much sweeter with a 

good beer in hand. Mateship is our 

founding principle, it’s why we exist 

and encompasses everything we do. 

Our beers are represented by a few 

legendary characters we’ve all met 

in our lives, with distinct personalities 

matching their flavour styles. Our vision 

is to inspire mateship through great 

beers, and our mission is to build 

an inclusive beer community at our 

brewery on the Sunshine Coast, our 

beautiful backyard in Queensland and 

beyond! 

0456 492 889 

yourmatesbrewing.com 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co. is a modern-day brewery 

proudly positioned on the banks of the 

Brisbane River. Our brewery is nestled 

down under the Story Bridge, within 

Howard Smith Wharves. We truly 

believe that beer is what binds us all 

to this great part of the world and as 

proud brewers, we believe in brewing 

with passion and freedom. 

07 3188 9090 

felonsbrewingco.com.au

W H Y N O T S T O C K & S U P P O R T 

A CRAFTY 

BUNCH 

Brisbane’s longest-running 

independent brewery, familyowned 

and serving award-winning 

beer since 2005. Our beers are 

brewed to suit the climate, bringing 

people who love to explore the 

world and locally made craft beer 

together. Welcoming and friendly, 

unpretentious, and easy going, 

enjoy on hot summer or cool sunny 

winter day, “The Brisbanest Beer”. 

(07) 38911011 (1) 

brisbanebrewing.com.au/wholesale 

Revel Brewing Co. 

We are proud to be one of 

Queensland’s best independent 

breweries consistently producing 

Australian & International award 

winning beers. 

Bringing brewing back to Bulimba 

where the original Eagle Brewery 

resided in 1883 and the essence of 

QLD brewing began. Our beers are 

bursting with flavour and personality 

whilst possessing drinkability for 

everyone. 

Come and be a part of the Revel-ution! 

Matthew Flexman 

matt@revelbrewingco.com.au 

Boiling Pot Brewing Co. 

Everything we do at Boiling Pot 

Brewing Co. is influenced by our 

birthplace, Noosa, with all its beauty, 

nature and damn fine beer-drinking 

weather. 

We named the brewery in honour of the 

first headland in Noosa National Park, 

Boiling Pot, if you know it, you know it. 

If we could bottle the feeling you get at 

Boiling Pot, it’d be a bestseller. 

At Boiling Pot, we take what we do 

seriously but we know we’re not 

saving the world. Our mission is 

simple: to make life that little bit better 

for beer drinkers, one beer at a time. 

#cheerseverybody 

0414 415 920 

boilingpotbrewingco.com.au 


Aether Brewing 

Aether is more than just a 

brewery or just some beer. It is an 

expression of creativity, innovation 

and quality which is hand crafted 

by a team who treat each other as 

family. We are driven by our shared 

unrelenting passion for what we 

do and the dedication we have for 

great beer shows in each and every 

beer that leaves our home in the 

North of Brisbane. From our multiple 

award winning core range to our 

highly anticipated seasonal releases, 

we create a beer for every taste. 

07 3815 6455 

aetherbrewing.com.au 

The Catchment Brewing Co 

Catchment Brewing Co, located in 

a beautiful art deco building in West 

End, is a fully functioning brewery, 

bar and restaurant and your one stop 

shop for all things craft beer, awesome 

food and functions. 

Whether sampling the medal winning 

core range beers named after iconic 

streets in the local catchment or the 

seasonal smash hits that will amaze 

you, it’s well worth a visit for a taste of 

West End. 

Catchment Brewing Co - For locals, 

by locals, everywhere. 

07 3846 1701 

bookings@catchmentbrewingco.com.au 

catchmentbrewingco.com.au 

Granite Belt Brewery 

Granite Belt Brewery is a small batch 

brewery with a passion for creating 

unique, full flavoured beers that are 

perfect for every occasion. Our beers 

are made purely... to be enjoyed. 

We brew and bottle everything onsite 

in Stanthorpe on the Granite Belt, 

and it is all available for wholesale 

distribution. 

07 4681 1370 

granitebeltbrewery.com.au

Paul St John-Wood PUB TALK 

PUBLIC HOLIDAYS APPROACHING 

Anzac Day plans 

Thank you to the hoteliers and QHA partners who 

attended the Gold Coast Region Hoteliers Meeting in 

March at Robina Pavilion. I would like to give a special 

thanks as well to the Fitzgibbons Family, Damien 

Stephen and the whole team at the venue for hosting 

the meeting and PFD Food Services for their ongoing 

support of the program. The next Hoteliers Meeting 

will coincide with the QHA Toowoomba Race Day on 

Wednesday 26 April. 

Two-up on Anzac Day 

Many hotels will be looking to host two-up games in 

their venues on Anzac Day but remember you must 

receive written approval by an RSL sub-branch, and 

the following conditions are to be adhered to: 

• people aged under 18 must not play two-up 

• no commission can be charged on money wagered 

• all money wagered in the game must be returned to 

players as winnings 

• if an entry fee is charged for those who participate 

in the game, the money raised is to be donated to 

the RSL or RSL sub-branch to support ex-service 

men and women and their families (this could be 

through an association such as Legacy) 

• money raised from entry fees must not be used for 

administrative purposes 

The QHA can assist members with a template letter for 

seeking RSL sub-branch written approval to conduct 

two-up and can provide information on Anzac Day 

trading conditions. 

External advertising and promotion management 

plans for on-premise promotions 

With the Easter and Anzac Day public holidays 

approaching, many hoteliers will be looking to 

advertise upcoming events and promotions at their 

venues, so it is always timely to remind you of the 

legislated restrictions in place for external advertising. 

The Liquor Act states; 

Section 142ZZC (1)(a) to (c) prohibit a licensee or 

permittee from advertising, or allowing anyone to 

advertise: 

(a) the availability of the following for consumption on 

the licensee’s licensed premises or the premises 

to which the permittee’s permit relates (each the 

advertised premises) 

• free liquor 

• multiple quantities of liquor; for example - 2 

drinks for the price of 1. 

(b) the sale price of liquor for consumption on the 

advertised premises; or 

(c) a promotion that is likely to indicate to an ordinary 

person the availability of liquor, for consumption 

on the advertised premises, at a price less than 

that normally charged for the liquor. Examples of 

promotions for (c) include: 

• ‘happy hours’ 

• ‘all you can drink’ 

• ‘toss the boss’ 

In accordance with s142ZZC(2), a person does not 

contravene s142ZZC(1) if: 

(a) the advertising happens only within the advertised 

premises; and 

(b) the advertisement is not visible or audible to a 

person who is outside the advertised premises. 

Guideline 60 requires you to have a documented 

promotion management plan, or harm minimisation 

strategy, for all on-premise liquor promotions. 

These plans detail the strategies you will implement 

throughout the promotion period to ensure patrons 

consume in a safe and responsible manner. 

If you would like a promotion management plan 

template or require assistance with your external 

advertising contact the QHA. 


WINE 

BRUCE’S DOMAIN 


Since 2004, Bruce Dukes has been 

creating award winning wines for other 

labels at his own custom crush winery in 

Margaret River. When the time was right, 

he launched his own brand, Domaine 

Naturaliste. Some six years later an 

opportunity for Bruce arose to complete 

the vineyard to bottle journey. After 

purchasing the vineyard in Wilyabrup, the 

land is now home to Domaine Naturaliste’s 

Cellar Door. With it’s Wilyabrup location 

and having worked with the fruit from 

this vineyard with it’s previous owner for 

a number of years, it was an ideal site for 

Bruce to take custodianship and further 

develop the vineyard varieties. 

Bruce draws on decades of local and 

international winemaking experience, 

including four years at Francis Ford 

Coppola’s Niebaum-Coppola winery in 

California and a significant tenure at Pierro 

Winery in Margaret River. His time spent in 

California helped Bruce hone his exacting 

and confident approach.

WINE 

TOP SHELF 

2021 ARTUS 

Chardonnay 

Bold, beautiful and significant. Textured, rich 

mouthfeel of nashi pear, peach and grippy 

green mango. Significant buttery oak notes 

envelope the long spiced tight finish. 

2019 REBUS 

Cabernet Sauvignon 

Deep crimson and a nose of grilled game and 

currents. Blackberry, dark plum and blackcurrant, on 

relaxed fine tannins with an underlying bay leaf and 

spice note. Oak complexity. Rich and defined. 

2018 MORUS 

Cabernet Sauvignon 

Mulberry tomato bush and blackberry with a hint 

of eucalypt alight from the glass. A true statement 

Cabernet from Margaret Rivers northerly aspect 

– Wilyabrup. Concentrated palate of dark plum, 

blackcurrant and dried olive savouriness. Savour 

or save for a decade from now. 


TRADE DIRECTORY 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify the risks your 

business faces and finding the right insurance solution to 

protect the future of your business. 

Call: 1800 240 432 

www.ajg.com.au 

LIVE SPORT IN VENUES 

Foxtel Business delivers the magic of sport to venues – 

bringing people together, entertaining them and contributing 

to a boost in trade. And with over 50 live sports, there’s 

something for everyone. Serve your customers the best 

sporting action with Foxtel. 

P: 1300 761 056 www.foxtel.com.au/venues 

TURBOFAN 

COOK AND HOLD WITH 

ABSOLUTE CONFIDENCE 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable, Turbofan, Waldorf, Waldorf 

Bold, Cobra, Convotherm, FastFri, Merrychef. 

P: 1300 268 798 E: info@moffat.com.au 

Service department: 1300 264 217 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Darrin Miller 

P: 0417 867 979 E: dmiller@stoddart.com.au 

stoddart.com.au 

QHA 

MEMBER 

OFFER 


BUPA 

Refer your colleague to your Bupa 

health cover plan and get rewarded 

with a $100 e-gift card*. Plus get 9% 

monthly corporate discount when 

quote ID 2139463. *T&Cs apply. 

Call 1300 662 074, 

E: sales@bupa.com.au 

www.bupa.com.au/corporate/qha 

UNIQUELY CREATIVE IDEAS 

FOR YOUR BUSINESS 

We go above and beyond, whether 

it’s looking at an advertising campaign 

or a promotional concept. We 

develop creative solutions to grow 

your business. 

E: ideas@horseandwater.com.au 

www.horseandwater.com.au 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning 

services | Triple certified Quality 

assured | EcoClean Certified using 

environmentally friendly products. 

Get 2 weeks free with any 12 

month contract when mentioning 

this advert. P: 1300 630 636 

citypropertyservices.co

TRADE DIRECTORY 

ADVERTISING & 

PROMOTION 

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the liquor 

and gaming sector, developed over 40 years. From greenfield 

applications and integrated developments to liquor and 

gaming compliance and employment advice - we are your 

one-stop-shop to ensure the best outcomes for your hotel. 

Curt Schatz, Managing Partner | Direct: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 

For more information on 

advertising and promoting your 

business in the QHA REVIEW 

contact Simon Cross. 

qhareview@qha.org.au 

or 0413 698 630 

HOLDING REDLICH 

Full range of commercial legal services 

to assist the liquor and gaming 

industry, including all Liquor/Gaming 

applications and advisory, WHS, 

employment and property services. 

Robert Lyons 

P: 07 3135 0559 

E: Robert.Lyons@holdingredlich.com 

www.holdingredlich.com 

ELECTRICA SOUND & VISION 

Trust the experts in CCTV / Facial 

Recognition, Alarm and access 

control Systems plus all your data 

needs. Get the competitive edge with 

the latest digital advertising displays, 

LED screens, music and TV systems 

P: 0411 799 914 

darren@electrica.net.au 

www.electrica.net.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE 

BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES MEMBER 

HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA PARTNER OR 

CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999. 


ACCOUNTING/ TAX 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperity.com.au 

SW Accountants & 

Advisors 

Ph: 07 3085 0888 

sw-au.com 

Quantaco 

Ph: 02 8346 6000 

quantaco.co 

Clarity Management 

Ph: 3058 9732 

claritymg.com.au 

Hotel Accountants Pty Ltd 

Ph: 07 5560 8988 

hotelaccountants.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Professional Client Services 

(QLD) P/L- Accountants & 

Business Advisors 

Ph: 07 3209 4452 

pcsqld.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

Ashley Cooper 

Construction 

Ph: 07 3142 5915 

ashleycooper.com 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Open Projects 

Ph: 1800 461 421 

openprojects.com.au 

Paynters - Design & 

Construction 

Ph: 07 3368 5500 

paynters.com.au 

Rohrig Constructions 

Ph: 07 3257 4411 

rohrlg.com.au 

BWC Constructions Pty Ltd 

Ph: 0403 579 997 

bwcgroup.com.au 

Caughley & Co 

Ph: 0434 549 242 

caughleyco.com.au 

ICM Construction 

Ph: 1300 798 107 

icmco.com.au 

IQ Construct 

Ph: 3667 8202 

iqcontruct.com.au 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Campari Australia Pty Ltd 

Ph: 07 3253 1801 

camparigroup.com.au 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Europacific 

Partners 

Ph: 13 26 53 

ccamatil.com 

Coopers Brewery 

Ph: 07 3275 3732 

coopers.com.au 

CUB Premium Beverages 

Ph: 07 3666 4104 

cub.com.au 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Lion 

Ph: 07 3361 7400 

lionco.com 

Liquid Specialty 

Beverages 

Ph: 07 5440 2006 

liquidsb.com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Southtrade International 

Ph: 07 3085 7418 

southtradeint.com.au 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 

Your Mates Brewing Co. 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 


Heads of Noosa Brewing Co. 

Ph: 0401 399 625 

headsofnoosa.com.au 


Ph: 0408 920 759 

terellabrewing.com.au 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

Urban Play 

Ph: 07 3256 0554 

urbanplay.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - Security 

and Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Find a Chef Pty Ltd 

Ph: 0431 376 689 

findachef.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

Prime Effect 

Ph: 0406 500 171 

primeeffect.com.au 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality. 

com.au 

MLKA Hospitality 

Recruitment 

Ph: 07 4128 8400 

mlkarecruitment.com.au 

TAFE Queensland 

Ph: 1300 308 233 

tafeqld.edu.au 

Tribe Workforce Solutions 

Ph: 07 3238 0808 

tribeworkforce.com.au 

The Kingsmen 

Ph: 0410 0416 655 

thekingsmen.net.au 

Zenith Hospitality Staffing 

Solutions 

Ph: 07 3002 4000 

zenithhospitality.com 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

ELGAS 

Ph: 02 9672 0777 

elgas.com.au 

Horan and Bird 

Ph: 1300 467 262 

horanandbird.com.au 

Sun Flux Solar Australia 

Pty Ltd 

Ph: 0421 082 828 

sunfluxsolar.com.au 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Commonwealth Bank of 

Australia 

Ph: 0476 824 307 

CommBank.com.au 

Gallagher Insurance 

Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Shift 

Ph: 0498 137 007 

shift.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup. 

com.au 

GSA Insurance Brokers 

Ph: 02 8274 8138 

gsaib.com.au 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

Austcover 

Ph: 0412 286 511 

austcover.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2139463) 

bupa.com.au 

CTB & Co (Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Marmalade 

Ph: 0407 040 733 

withmarmalade.com.au 

Trinitas Australia Pty Ltd 

Ph: 1300 836 025 

trinitas3.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

Bidfood Australia Limited 

Ph: 0434 939 134 

bidfood.com.au 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

Simon George and Sons 

Ph: 07 3717 1400 

simongeorge.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

Food and Agribusiness 

Network 

Ph: 0419 651 157 

foodagribusiness.org.au 

Goodrop Oils 

Ph: 0439 206 664 

goodropoils.com 

The Entertainment Group of 

Australia Pty Ltd 

Ph: 0413 035 482 

entertainment.com.au 

FURNITURE SUPPLY 

Table Top Innovations 

Ph: 07 5532 7191 

tabletopinnovations.com.au 

SlumberCorp 

Ph: 07 3892 7477 

slumbercorp.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

Light & Wonder 

Ph: 02 9773 0299 

explore.lnw.com 

MAX 

Ph: 0436 839 857 

max.com.au 

Odyssey Gaming Services 

Ph: 07 3087 3300 

odysseygaming.com


PVS Australia Pty Ltd 

Ph: 03 8671 1900 

pvsoz.com.au 

Simtech 

Ph: 07 5596 6993 

simtechcreations.com 

Keno 

(The Lottery Corporation) 

Ph: 07 3001 9300 

thelotterycorporation.com 

TAB 

Ph: 1800 823 888 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

Australian Pokie Consoles 

Ph: 0413 261 777 

clubsandpubs.com.au 

HOSPITALITY 

CONSULTANTS 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

DASK Entertainment 

Group Pty Ltd 

Ph: 0452 640 418 

daskentertainment.com.au 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net 

Foxtel for Business 

Ph: 1300 720 630 

austar.com.au 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

Stan Sport 

Ph: 0416 208 417 

stan.com.au/sport/venues 

Damian’s Games 

Ph: 0412 726 688 

accounts@damian.com.au 

Grub Lab 

Ph: 0437 875 134 

grublab.io 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited - Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

QHA PLATINUM PARTNERS 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

Lighthouse Safety & 

Compliance 

Ph: 0422 669 631 

www.lighthousesafety.com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

Morph Consulting Services 

Ph: 0438 758 847 

morph-consulting.com 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality. 

com.au 

Sculpture Hospitality 

Queensland 

Ph:0427 532 925 

sculpturehospitality.com 

Marmalade 

Ph: 0407 040 733 

withmarmalade.com.au 

Now Book It 

Ph: 1800 265 726 

nowbookit.com 

Nuvho 

Ph: 07 3357 9951 

nuvho.com 

Prostaff Events Pty Ltd 

Ph: 07 3061 8644 

facebook.com/Prostaff-Events 

Queensland Risk 

Ph: 0408 840 969 

E: franz@qrisk.consulting 

HOTEL ENTERTAINMENT 

Fox Sports 

Ph: 0403 061 412 

foxsports.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

Off Market Hotels 

Chris Cameron 

Ph: 0477 271 875 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

CRE Brokers 

Ph: 07 5371 0165 

crebrokers.com 

HTL Property 

Ph: 02 8016 3810 

htlproperty.com.au 

JLL 

Ph: 07 3231 1311 

jll.com.au 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

Corrs Chambers 

Westgarth – Lawyers 

Ph: 07 3228 9778 

corrs.com.au 

Holding Redlich 

Ph: 07 3135 0500 

holdingredlich.com 

BDO Australia 

BSV 

CashZone 

Daily Press 

H&L Australia 

Best Security 

BOC Limited 

BSPN Architecture 

Chewzie Table 

Ordering 

Coopers Brewery 

Command 51 

Grayza 

Green Finance Group 

GSA Insurance 

Brokers 

HLB Mann Judd 

QHA SILVER PARTNERS 

Off Market Hotels 

Prosperity 

Advisers QLD 

PVS Australia 

Simon George & Sons 

Tanda 

QHA BRONZE PARTNERS 

Liquid Specialty 

Beverages 

MSL Solutions 

Odyssey Gaming 

Services 

Open Projects Group 

Operandio Pty Ltd 

Paynters 

Platypus Print 

Packaging 

Power Jeffrey and 

Company 

Trans Tasman 

Energy Group 

UTOPIA Gaming 

Systems 

Your Mates Brewing 

Company 

Quantaco 

Rohrig Constructions 

Red Bull Australia 

Secure Access I.T. 

Shift 

Simtech 

Southtrade 

International 

Stan Sport 

SW Accountants 

& Advisors 

Waratah Debt Capital 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

HopgoodGanim Lawyers 

Ph: 0419 762 469 

hopgoodganim.com.au 

K&L Gates 

Ph: 0416 131 543 

klgates.com 

MBA Lawyers 

Ph: 07 5619 7319 

mba-lawyers.com.au 

Ramsden Lawyers 

Ph: 07 5554 1964 

ramsdenlaw.com.au 

Sparke Helmore Lawyers 

Ph: 07 3016 5014 

sparke.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

Independent Liquor 

Group 

Ph: 07 3713 2751 

ilg.com.au 

Liquor Legends 

Ph: 07 3107 7422 

liquorlegends.com.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 

Your Mates Brewing Co. 

Ph: 07 5329 4733 


4 Hearts Brewing Co. 

Ph: 0428 236 436 



Ph: 0408 920 759 

terellabrewing.com.au 

Idealpos Solutions Pty Ltd 

Ph: 1300 944 117 

mark.beeley@idealpos. 

com.au 

MyVenue Pty Ltd 

Ph: 0447 129 873 

myvenue.com/pubs-cafes-bars 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Command 51 

Ph: 0437 368 352 

command51.com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

Ph: 0419 708 715 

cmbm.com.au 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 03 8761 9156 

luxxe.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Tru Security Services 

Ph: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

Compassify Pty Ltd 

Ph: 0406 624 677 

compassify.com.au 

Cherry Hub Pty Ltd 

Ph: 0409 548 276 

cherryhub.com.au 

DQ VIP Systems 

Ph: 0448 749 008 

getdqd.com 

Future Business Technology 

Group 

Ph: 1300 706 155 

fgtgroup.com.au 

Hikvision Digital Technology 

Ph: 1300 976 305 

hikvision.com 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

Klackit 

Ph: 0404 840 858 

klackit.com 

Mr Yum 

Ph: 0448 504 121 

mryum.com.au 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

Qantum Network Pty Ltd 

Ph: 0417 125 566 

qantumnetwork.com.au 

Scantek Solutions 

Ph: 1300 552 106 

scantek.com.au 

Security Registers 

Ph: 0452 363 166 

securityregisters.com.au 

Smart Parking Limited 

Ph: 0421 155 972 

smartparking.com 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

MEDIA / MARKETING 

Daily Press 

Ph: 0412 224 969 

dailypress.com.au 

POINT OF SALE / 

PAYMENTS 

CashZone 

Ph: 0466 148 752 

cashzoneatm.com.au 

H&L Australia Pty Ltd 

Ph: 0407 975 411 

hlaustralia.com.au 

MSL Solutions 

Ph: 0448 134 625 

mslsolutions.com 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

HOSTPLUS 

Ph: 1300 467 875 

hostplus.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

Chewzie Table Ordering 

Ph: 1300 243 994 

chewzie.me 

Grayza 

Ph: 1300 944 131 

grayza.com 

Operandio Pty Ltd 

Ph: 0422 398 294 

operandio.com 

Secure Access I.T. 

Ph: 1300 880 565 

secureaccess.com.au 

Tanda 

Ph: 1300 859 117 

tanda.co 

TableTime Pty Ltd 

Ph: 0405 052 682 

tabletime.com.au 

Ticket Solutions Pty Ltd 

Ph: 3503 6806 

oztix.com.au 

Vix Vizion Pty Ltd 

Ph: 0413 026 918 

vixvizion.com 

Whats Doing App 

Ph: 0404 561 895 

whatsdoingapp.com 

13001 COMMS Pty Ltd 

Ph: 1300 126 667 

13001comms.com.au 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 

WASTE MANAGEMENT 

Envirobank Recycling 

Ph: 07 3063 7677 

envirobank.com.au

Synergy Grills use a gas burner system, utilising 

electronic ignition with a flame protection probe. 

The entire Synergy Trilogy Range features SMART 

controls with a rapid heat up function. The unit 

reaches perfect cooking temperature in just 30 

minutes. Each burner features independent heat 

regulation with 10 power settings. 

The Synergy Grill is far kinder to food. Fat is atomised 

whilst cooking on the grill, and less moisture is lost 

during cooking. 

The Synergy Grill is quick and easy to clean, by using 

a vacuum or brush to remove the debris from the grill.

eyond a payment 

solution, it’s tailored 

specifically for 

hoteliers 

eftpos terminals 

ordering apps 

payment gateways 

virtual terminals 

sample 

1300 192 600 

beyondpayments.com.au 

beyond expectation

QHA_April_Digital

Create successful ePaper yourself

Delete template?

Save as template?