Accommodation - OBrochure

Please read these conditions carefully as
they apply to all Qantas Holidays bookings.
Suppliers: Qantas Holidays is not itself a
transport, tour, event or accommodation
provider. In making your travel
arrangements we act only as an agent
for the airlines, hotels, tour operators and
other suppliers who supply those services.
You should obtain and read the applicable
supplier’s terms and conditions as they
may limit or exclude their liability to you.
How to book: Contact your licensed
AFTA travel consultant, who will be
responsible for managing your booking
and forwarding your payment to us. You
will be deemed to have accepted these
conditions on behalf of everyone named in
your booking. Please note that all requests
for bookings are subject to availability.
Booking fee: Your travel agency may
apply a booking fee in addition to the
price of your holiday package. Please
check at the time of booking.
Payment: A non-refundable deposit
is payable within seven days of
confirmation of your booking:
• domestic (within Australia) $55
per person
• international $165 per person
• plus any additional deposit required
by suppliers (you will be notified at the
time of booking)
Payment of the balance in full is required
at least 30 days before the scheduled
commencement of your holiday (or earlier
if specified for the particular package).
For bookings made within this period,
full payment is required at the time of
booking.
If you have not paid by the due date,
we may cancel your booking and retain
your deposit.
Cancellations: If you cancel your booking,
the amount of your deposit will not be
refunded, including deposits required by
suppliers. If you have paid the balance
of your holiday price, suppliers may also
impose cancellation fees amounting to
all or part of the total price paid. Once
your holiday has commenced, you
cannot cancel or obtain a refund on any
component of your booking regardless of
whether you use it.
Changes by you: If you change your
holiday package and your documents
need to be reissued, a change fee is
payable at the time of the change:
• domestic (within Australia) $27
• international $25
• plus any cancellation / change fee
imposed by suppliers for any component
you cancel.
Unforseen changes: If we have to change
any part of your booking, for example, if
an airline changes its schedules or your
chosen accommodation is no longer
available, or if there is an increase in the
price due to additional taxes or supplier
charges, we will notify you. You will have
the option of cancelling your booking,
in which case we will refund the amount
you have paid, less any cancellation fees
imposed by other suppliers.
International travel: Each passenger is
responsible for their own visa, passport
(with at least 6 months validity),
immigration, quarantine, customs, health
and other requirements of the countries
to be visited or transited through. Qantas
Holidays makes no representations as
to the safety, conditions or other issues
that may arise at any destination. Travel
advice is available from the Australian
Government at smartraveller.gov.au.
Limit of liability: To the maximum
extent permitted by law, Qantas Holidays
excludes all liability for direct, indirect,
consequential or incidental damages,
lost profits or savings or damages for
disappointment. Our liability for a breach
of condition or warranty implied by law or
otherwise, and which cannot be excluded,
is limited to the extent possible, at our
option to the supply of the services again
or the payment of the cost of having the
services supplied again.
Insurance: Consider purchasing
travel insurance.
Brochure validity: The prices and
inclusions in this brochure are valid for the
dates specified and should be used only
as a guide in relation to other dates. The
prices are correct at date of publication
but may fluctuate due to changes in
surcharges, fees, taxes and currency.
Please check all prices, availability and
other information with your travel
consultant before booking.
Booking conditions 155
Descriptions: Product descriptions and
pictures are generally provided by the
suppliers. Facilities may change from
time to time. Pictures may not show the
particular room, décor, view or other
specifications included in your booking.
Please check all details with your travel
consultant before booking. Anything
not specifically included in the holiday
package is at your expense.
NOTE: Many images are supplied courtesy of hotels, tour operators,
tourist bureaus and suppliers.
Privacy: Qantas Holidays collects
information about you (including health
information where necessary) to provide
products and services to you, process
your travel arrangements, facilitate
your participation in loyalty programs
and conduct marketing activities and
market research. If the information is not
provided, Qantas Holidays may not be
able to provide the service requested.
Qantas Holidays may disclose your
personal information to its related
companies, carriers, travel service
providers, organisations which provide
services to Qantas Holidays (more details
are available in our Privacy Statement on
our website www.qantas.com/holidays)
and various law enforcement agencies,
airports and governments around
the world for security, customs and
immigration purposes. You may
gain access to the information Qantas
Holidays holds about you by contacting
Qantas Holidays Customer Relations in
writing at PO Box 7419, Alexandria, NSW
2015 Australia.
Law of contract: These conditions are
governed by the laws of Australia and
any action arising under them or in any
way connected with a Qantas Holidays
package may be brought only in a court
in Australia, subject to any law which is
expressly inconsistent with this.
Please check our complete and up to date
full booking conditions available at our
website www.qantas.com/holidays.