BroadWorks Functional Summary - CommPartners Connect

2.4 Enhanced Business Hour Support
Feature ID(s): 13580
Currently Auto Attendant Business Hours are defined by a single time range and the
selection of days. This does not allow many companies to define the business hours they
use. This feature fixes these issues by supporting business hours that have multiple time
ranges (for example, 9 A.M. to 12 P.M. and 1 P.M. to 5 P.M.) and support different hours
on different days.
The time entry is also extended to the criteria for user services such as Call Notify, Priority
Alert, and Selective Acceptance/Rejection/Forward.
2.4.1 Description
A group administrator can define time schedules for their group. Multiple time schedules
can be created. Time schedules can consist of up to 20 date and time ranges per week.
Time schedules can be business hours, call center hours, after business hours, and so on.
Time schedules created by the group administrator are visible to groups and users.
A user can also create time schedules that only the user can view and use.
• Figure 4 Time Schedule Page
The Auto Attendant is enhanced to allow assigning a time schedule that determines the
Auto Attendant’s business hours. As a result, the existing Auto Attendant scheduling is no
longer necessary and is removed.
BROADWORKS FUNCTIONAL SUMMARY 2O-BD5013-00
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