BroadWorks Functional Summary - CommPartners Connect
BroadWorks Functional Summary - CommPartners Connect
BroadWorks Functional Summary - CommPartners Connect
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“Make Call” option, then the instruction prompt is played only prior to the first call<br />
origination. If, during the same session, the VP user invokes the “Initiate Call To Sender”<br />
option multiple times, then the instruction prompt is played prior to the first call origination.<br />
The instruction prompt is not played prior to the subsequent call originations in that<br />
context.<br />
The instruction prompt is: At any time during the call, press ## to return to the Voice<br />
Portal.<br />
The Terminate-Call function depends on the repeater service of the Media Server. Upon<br />
initiating a call from the Voice Portal, a pair of repeaters is set up on the Media Server and<br />
the media stream between the VP user and the called party is hair-pinned back to the<br />
Media Server repeaters. Each repeater works in a particular direction and repeats the<br />
received media to the other party. In the transmit direction, the media stream is also<br />
repeated to an IVR session that allows the collection of the escape sequence.<br />
The following diagram shows how the media stream between the VP user and the called<br />
party transits via the Media Server.<br />
SIP/MGCP<br />
Called VP<br />
Party User<br />
• Figure 17 Terminate-Call Function<br />
MSCML Repeater commands<br />
Repeater<br />
Function<br />
Voice Portal<br />
IVR Digit<br />
Collection<br />
Function<br />
Application Server<br />
MSCML IVR commands<br />
Media Server<br />
During the set up of the call, the Application Server queries the Network Server to obtain a<br />
list of Media Servers that provide the repeater service. The Application Server attempts to<br />
allocate the repeater pair on one of the listed Media Servers. The eventually selected<br />
Media Server can be the same as the Media Server used for the Voice Portal IVR session.<br />
If the repeater service is not available, then the Terminate-Call function is not available<br />
and the media path is established directly from the VP user’s device to the called party’s<br />
device. In these cases, the instruction prompt is not played to the VP user prior to<br />
establishing the call.<br />
Notice that each call originated from the Voice Portal requires three Media Server ports for<br />
the duration of the call, that is, two repeater ports and one IVR port.<br />
BROADWORKS FUNCTIONAL SUMMARY 2O-BD5013-00<br />
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