MAS.632 Conversational Computer Systems - MIT OpenCourseWare

266 VOICE COMMUNICATION WITH COMPUTERS
it, 'Sho Rules' butt to hide dlwpl.I.
Condition lons
CallTn
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ACHE is auake
Inenl hong Dutwint
HE Phone
Action Icone
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Sloop RICHE ake RCHE Shou Rules Reove Rule Help Clear Rule Quit
Figure 11.27. The graphical user interface to a rule-based call router.
The user selected conditions on the left and associated them with routing
destinations on the right.
at 5:30? This might be resolved by saying that rules involving the identity of the
calling party take precedence over rules based on other conditions as telephone
calls are more highly associated with the person calling than the time of day, for
example. But what should happen if I also have another rule that says that I am
never to be disturbed when in the conference room and when my daughter calls
at 5:30 that is my location? Flexible call routing may be better performed by software
that learns my preferences by observing my behavior over time, and this
requires a feedback mechanism to retrain such software whenever it makes an
incorrect decision.