Examensarbete Lean i offentlig verksamhet - Vara kommun

Käll- och litteraturförteckningLitteraturBagley, A. & Lewis, E., 2008, Debate: Why aren’t we all Lean?. Public Management & Money, vol. 28, nr.1, s. 10-11Benington, J., 2000, The Modernization and Improvement of Government and Public Services, Public Money &Management, vol. 20, nr. , s.3-8Bicheno, J., Anhede, P. & Hillberg, J, 2009, Lean för service och tjänster. Revere ABBoyne, G A., 2003, What is Public Service Improvement?, Public Administration, vol. 81, nr. 2, s. 211-227Braun, P. & Kessiakoff, R., 2005, Lean service/tjänster: Utmana dina processer! Mölndal: IVF.Burr, W. & Stephan, M., 2006, Dienstleistungsmanagement: Innovative Wertschöpfungskonzepte fürDienstleistungsunternehmen, Stuttgart: Kohlhammer VerlagEriksen, M., Fischer, T. & Mønsted, L., 2007, Att leda med lean, Köpenhamn: Børsens Forlag.Furterer S., & Elshennawy, A K., 2005, Implementation of TQM and Lean Six Sigma Tools in Local Government: aFramework and a Case Study, Total Quality Management, vol. 16, nr. 10, s.1179-1191George, M L., 2003, Lean Six Sigma for Service, New York: McGraw-Hill.Jones, S., 2004, Improving Local Government Performance: One Step Forward not Two Steps Back, PublicMoney & Management, vol. 24, nr.1, s. 47-55Keyte, B. & Locher, D., 2008, Leanhandboken – Värdeflödeskartläggning inom administration, service ochtjänster, Malmö: Liber AB.Liker, J., 2004, The Toyota Way, New York: McGraw-Hill.McNary, L. 2008, Quality Management in the Public Sector: Applying Lean Concepts to Customer Service in aConsolidated Government Office, Public Administration, vol. 32, nr. 2, s. 282-301Nilsson, H., 2004, Medborgaren i styrsystemet, Licentiatavhandling för Ekonomie licentiatexamen, Stockholm:HandelshögskolanPedersen, D. & Hartle, J., 2008, The changing context of public leadership and management, InternationalJournal of Public Sector Management, vol. 21, nr. 4, s.327-339Radnor, Z. & Boaden, R., 2008, Editorial: Lean in public services - Panacea or paradox?: Does lean enhancepublic services ?, Public Money & Management, vol. 28 , nr. 1, s.3-7Sebestyén, U., 2006, Multiprojektledning – Skapa puls i produktutveckling med lean tänkande, Rönninge:Parmatur HBSeddon, J., 2008, Systems Thinking in the Public Sector, Axminster: Triarchy Press.Seyfarth-Metzger, Bernd Liebich & Volz, A., 2001, Methoden der Prozessanalyse, Instrumente desQualitätsmanagements - Qualitätsprojekte erfolgreich durchführen, vol. 3, nr. 9, s.567-574, Medizinische Klinik,Urban & Vogel, MünchenVoss, C., Tsikriktsis, N. & Frohlich, M., 2002, Case research in operations management, International Journal ofOperations & Production Management, vol. 22, nr. 2, s. 195-21989