EHL Course Catalogue 2011-2012 - Ecole Hôtelière de Lausanne

7046BC – Supervision techniques
20 hours of contact – 1.0 US quarter credits
� Summary
The most important role of a supervisor is to achieve the goals and objectives through cooperation.
This module allows students to acquire the competencies linked to setting objectives and measuring
the results, as well as managing a team so as to satisfy management requirements, guests and staff.
� Objective
After passing this module, students should be capable of translating management requirements into
an operational action plan, maintaining a high level of performance in a team from a technical and
also a relational point of view, thereby contributing to client satisfaction.
7044BC – Basics of rooms’ management
20 hours of contact – 1.0 US quarter credits
� Summary
During this course unit, students will be confronted with aspects of operational management in the
hospitality industry. They will distinguish the various types of accommodation establishments that
exist today and understand their relative importance. They will analyse the various organisational
structures, in all departments, in each kind of hotel according to category, location and clientele.
They will then define the role, responsibilities and mode of operation of the accommodation
department for the various types of hotel, with particular reference to interactions between
departments and to the importance of human resources and human relations. They will evaluate the
performance of the accommodation department with the various tools available, identifying internal
and external factors which influence the sale of rooms through the various distribution channels.
They will be able to prepare occupancy forecasts and appreciate their importance in budgeting.
� Objective
After passing this module, students will have acquired the basic competencies necessary to manage
a reception department in terms of its human resources, structure and processes, according to the
various types of establishment and their respective kinds of clientele.
7045BC – Front office practical
10 hours of contact – 1.0 US quarter credits
� Summary
During the practical week, students will be introduced to the “Fidelio Opera” computer programme
and will put into practice what they have learnt through an e-learning course.
� Objective
At the end of the practical week, students will have acquired the competencies necessary to use the
“Fidelio Opera” programme for everyday tasks such as taking reservations, client accounts, check-in
and check-out.