EHL Course Catalogue 2011-2012 - Ecole Hôtelière de Lausanne

Hotel Design & Facility Management
45 hours of contact – no semester credits
� Summary
This course will include real site visits with a case study of the construction of a hotel, meeting the
leading companies, investors and stakeholders. Methods and techniques will include room and lobby
design, image design, budgets, publishing of flyers, etc. The teaching style is more team work than
class room, with the professor working with students on a professional level.
Service and Gastronomy
34 hours of contact – no semester credits
� Summary
This course presents the different aspects of international service and gastronomic cultures and
their influence on consumer behaviour through demonstrations, conferences and case studies.
Personal creativity is developed by engaging students in practical exercises which are supported by
applied research. The importance of the customer-staff relationship is strengthened through an
appreciation of “savoir-vivre”. Students apply their learning, organized and executed in teams, under
the supervision of service experts. The students may work both in the kitchen and front-of-house to
deliver the experience to customers. Through this practical learning experience, they begin to
understand the dynamics and requirements of service within a restaurant or other experiential
setting.
Hospitality Business Metrics
30 hours of contact – no semester credits
� Summary
This course enables students to understand the dynamics and segmentation of the hospitality food &
beverage market. The major players within each segment are identified and examined in terms of
structure and other aspects. Students will learn the key definitions and terminology of the sector,
while mastering the calculation and interpretation of key metrics. They will acquire an overall view of
hospitality supply and demand, and apply the concept of elasticity to various segments of the hotel
industry. Overall, students will acquire a sound understanding of how the industry is structured, how
it is evolving and the impact of these changes and their value in terms of the market.
Cyberhotel
30 hours of contact – no semester credits
� Summary
During this class, students will learn about the complex nature of hospitality information technology
strategy. With technology evolving at a rapid pace, this class will take students through the various
areas of hospitality technology. Classes will cover such elements as guest-facing technologies,
guest impact technologies, and back-of-house technologies. This practical course will also direct
students into applying technology to increase guest satisfaction, improve operational performance,
and reduce costs.