In the big top! - MAN inmotion

Customer Support Older trucks
36
inmotion
1|2012
While a new truck operator
enjoys all the support that, quite rightly, goes with those
vehicles, operators of older vehicles in their second and
third life use, have much the same needs – if not more! MAN
has set out to make sure they also get the same levels of
support.
Menu Pricing
One way MAN Truck & Bus UK is offering that support is
through faster, more competitive and more accurate service
price quoting. Vince Welsh, Aftersales Director at MAN in
the UK, said, “For busy operators of our older vehicles,
getting service and maintenance prices has been too timeconsuming.
Some operators were waiting 15 minutes or
longer, while our customer support teams interrogated parts
MAN Truck & Bus UK
is offering greater
support to operators
of older MAN trucks
through MAN Menu
Pricing and MAN
Comfort Managed –
two cost-and-time
saving service deals.
Growing old gracefully
With the credit squeeze pushing operators to keep vehicles
for longer, and more and more high quality MAN TopUsed
vehicles joining fleets to reduce capital costs, so the number
of older trucks grows.
menus, service hours’ guides and other related data for each
individual job. That just wasn’t good enough, so we’ve done
something about it.”
That ‘something’ is the innovative MAN Menu Pricing
service, available by phone or at the service counter from
any of MAN’s 68 UK service centres. “It is” says Welsh, “a
significant step forward. Now, when these operators ask for
a service quote, they should get a firm, fair and accurate
price in around 15 seconds.” MAN Menu Pricing has
analysed parts, labour and other aspects of 800 common
service requests to produce fixed and competitive ‘local’
prices. Operators simply quote the vehicle registration
number and any MAN service dealer can pull up the
relevant vehicle details, enabling quotes to be fully specific
to the actual truck.