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Comfort Managed<br />
<strong>MAN</strong>’s second approach to older vehicle care is <strong>MAN</strong><br />
Comfort Managed; a budgeted programme of R&M<br />
agreements that will consider any vehicle or trailer,<br />
regardless of make or age, putting <strong>the</strong>m onto ei<strong>the</strong>r a ‘Pay<br />
as you go’ billing system or a ‘Monthly Budget’ plan.<br />
With ‘Pay as you go’, operators get a consolidated<br />
invoice at <strong>the</strong> end of each month, with a detailed report on<br />
<strong>the</strong> costs incurred. With a ‘Monthly Budget’ plan, <strong>the</strong>y pay<br />
a fixed monthly rate, with a financial reconciliation<br />
completed every six months. This is followed by a review<br />
meeting at which fee adjustments can be agreed or <strong>the</strong><br />
existing fee left in place for <strong>the</strong> full year before any underspend<br />
is reimbursed, or overspend invoiced, by <strong>MAN</strong>.<br />
Benefits to operators of trucks and trailers over five years<br />
old and out of original R&M<br />
plans are significant. Apart<br />
from access to nationwide<br />
response, support, quality and<br />
compliance of a leading<br />
<strong>MAN</strong>’s second approach<br />
to older vehicle care is<br />
<strong>MAN</strong> Comfort Managed; a<br />
budgeted programme of<br />
R&M agreements that will<br />
consider any vehicle or<br />
trailer, and putting <strong>the</strong>m<br />
onto a ‘Pay as you go’<br />
billing system or a ‘Monthly<br />
Budget’ plan.<br />
manufacturer’s national network, <strong>the</strong>y enjoy: centralised<br />
control and adjudication of costs; standard repair times;<br />
documented vehicle history checks to eliminate payment<br />
for repeat failures, parts warranties, warranty costs and so<br />
on; fixed, discounted R&M parts pricing; fixed, lower-thanstandard<br />
labour rates; access to <strong>MAN</strong>‘s e-workshop system<br />
for work scheduling and documentation storage; and single<br />
simple invoicing. <strong>MAN</strong> will even supply monthly analysis<br />
of service and repair ‘events’, finance reports, individual<br />
spend by vehicle or trailer, individual costs per component<br />
category, <strong>top</strong> ten highest spend vehicles by depot and so on.<br />
So, from championing <strong>the</strong> cause of older truck quality<br />
through its TopUsed programme, <strong>MAN</strong> has now turned <strong>the</strong><br />
spotlight on <strong>the</strong> ongoing care of those older trucks and<br />
trailers. And <strong>the</strong>ir future suddenly looks a lot brighter. ■
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