Visual Retail Plus - Point of Sale Users Manual - POS Software System

POS Operation
VRP Point of Sale - Chapter 2 - POS Operation
28
Return Receipt Required
If the system is configured to allow returns only from a receipt, the returns must be done
from the “Previous” screen. Enter the receipt number of the original receipt - or if it is recent enough
scroll to the original receipt with the previous and next buttons.
Once you have the original receipt displayed
on the screen - press the Return button
to start a return transaction. When the
receipt required option is set, you will not be
able to change the Method of Payment that is
returned to the customer.
Only the original MOP can be used for the
return. If the original sale was made with a
credit card, you must have the original
credit card present to apply the refund
Likewise, if the method of payment was
cash, the system will only allow a refund of
cash. (Unless the system has been set up to
convert all cash refunds into store credits).
Functions:
Ret Rec#: When viewing a return receipt -
this button displays the original receipt number.
Previous: Moves back one receipt.
Next: Moves ahead one receipt.
Rep: Change the sales Rep attached to the
receipt.
Mop: Change a method of payment that was
used on the receipt.
Transfer: Load the items on the receipt into a transfer.
Signature: View a credit card signature. (Requires signature capture hardware)
Reload: Loads the items on the receipt into a new sale.
Return: Loads a return transaction of the currently displayed receipt.
Custs: Opens the customers screen, from which you can connect or change the customer
attached to the currently displayed receipt.
Re Print: Prints the displayed receipt again.
Note: View or edit the note attached to the currently displayed receipt.
Void: Voids the currently displayed receipt.