UD-35 SERVICE UPDATE FIRST HALF—2009 - Whirlpool
UD-35 SERVICE UPDATE FIRST HALF—2009 - Whirlpool
UD-35 SERVICE UPDATE FIRST HALF—2009 - Whirlpool
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FRONT LOAD WASHERS<br />
FAILURE CODES ON SET-UP<br />
The complexity of the electronics in today’s products makes installation issues more<br />
apparent than in the past. Installers are suppose to put newly delivered units into<br />
delivery test cycles. They may get an error code. These codes are built-in to help<br />
assure the installer that they have everything correct with the installation, not to show<br />
that there is something wrong with the unit.<br />
Many people still relate an error code with “a problem with the unit.” Error codes no<br />
longer just mean that there is something wrong with the unit. They can tell you that<br />
the environment is not right. For example, if all of the shipping bolts are not removed<br />
you will have a shaking problem with an error code. Using “old thought“, the process<br />
would go something like this; “There is something wrong with this unit, it must be<br />
defective. After all, there’s an error code telling me that something is wrong with it”.<br />
With “new thought”, it would go like this; “What is this error code telling me and, is it<br />
related to this machine shaking”? This will lead to correcting an installation issue.<br />
In the long run, these error codes are good. They help the installer to correct installation<br />
errors, thus preventing the need for the customer to have a non-warranty service<br />
call. This benefits everyone. Error codes thought patterns need to switch from<br />
negative connotations to thoughts of aid and assistance.<br />
Don’t forget that Steam units may not start right away, due to the Automatic Adjustment<br />
Mode that is built into the electronics.<br />
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