Panalpina Annual Report 2006

Sustainable Growth
52 Panalpina Annual Report 2006
Quality, Security, HSE: Key factors for
robust development
Panalpina sees no contradiction
between an entrepreneurial attitude
and sustainable action. The Group
bases its operations on economic,
security­focused and ecological principles
that foster its long­term business
success in as comprehensive
a way as possible.
Panalpina sees entrepreneurial responsibility as
an all­embracing obligation that becomes part
of the daily lives of both management and employees.
The company’s organizational structures
and processes are therefore defined with a view
to meeting these demands, particularly in terms
of quality, security, health, safety and environmental
protection.
Quality for satisfied customers
Panalpina is single­minded about ensuring customer
satisfaction by boosting the efficiency and
quality of its services; the quality system is therefore
one of the Group’s key management tools.
Panalpina is constantly checking its processes as
part of a proactive strategy to ensure compliance
with the latest industry standards in the face of
changing market conditions and to secure operational
excellence in all areas.
The Group­wide quality standards, applied uniformly
to all business processes, are enshrined
in Panalpina’s integrated management system.
Geared chiefly to customers’ needs, this system
details the organizational and operational aspects
of the company’s activities and specifies standards
and guidelines for all parties involved. In order
to give employees even more rapid access to all
documents in the management system (and in
the firm’s comprehensive intranet) that are relevant
to their work, Panalpina in 2006 was one of the
first companies in Switzerland to introduce a search
application based on the latest Google technology.
The integrated management system also forms
the basis for Panalpina’s certification to ISO 9001
standards. Following the upgrade of the quality
label to an across­the­board Group certificate for
all primary markets throughout the world in 2005,
the Group has in the year under review developed
a multi­phase internal audit training program for
all of its quality managers worldwide.
Awards: High-profile prizes awarded to Panalpina
by customers and trade media
2006
2005
2004
10
5
3
The outstanding quality of Panalpina’s services is
receiving acclaim from a growing number of bodies
around the world. Among the awards it regularly
receives, the Group is particularly proud of those
given by customers or the international trade
media. Ten awards were received in the year under
review. For example, the global audience of three
leading trade journals chose Panalpina as “Project
Forwarder of the Year 2006”.
Security of entrusted goods
Panalpina has always directed particular efforts
towards risk minimization, damage prevention and
the maintenance of stable and predictable operational
procedures. An integral approach is adopted
in tackling the key issue of security, which is systematically
addressed in all processes and departments
to guarantee the smoothest possible
completion of contracts and the safety of goods
entrusted to Panalpina.