Services Innovation in Ireland - Options for ... - Europe INNOVA

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Table 11 is drawn from the most recent IIP4. While no statistically significant differences are demonstrated between Northern Ireland and the Republic, the data nonetheless provides a useful perspective. In particular, the survey suggests that just over half (52.7%) of all service companies introduced new service innovations during the period 2000-2004. Of this, the most important innovations, in relation to sales, were entirely new sales (18.1%) and improved sales (18.5%). Relatively few companies reported ‘copying’ of sales as having a significant impact on new sales (7%). The IIP surveys also highlight a strong link between size of company and service innovations with larger companies innovating at a higher rate, 78% of companies with more than 100 employees reported service innovations in the survey period, compared with 46% of companies employing 10-19 people. Overall, these rates are somewhat higher than those reported in the CIS3 and while it is difficult to draw firm conclusions given the differing methodologies/definitions employed, it is possible that services innovation reported in the CIS surveys is underrepresented. Summary Indicators of service innovation have tended to lag behind measures of more technological activity. This, in part, is linked to the low priority given to services innovation by policy makers. It is also closely connected to the complexity of service innovation concepts and the difficulties of operationalising these in a way that is relevant to such a diverse sector. Despite these challenges researchers across Europe are increasingly developing more sophisticated instruments to survey services innovation. Ireland has responded to this through its implementation of the CIS, however, the quality of the data obtained is not particularly high, given the low response rates experienced. Using the data that is currently available, the review of current Irish innovation indicators suggest the following picture: • Service sectors, most notably software and computing, account for a significant proportion of business R&D although manufacturing sectors account for a higher proportion than services (Forfás BERD). This position is also given some confirmation by the CIS. • Larger service companies report higher R&D levels (CIS3) and specific product and process innovations than smaller companies (CIS3 and IIP4 151 ). • In relation to patents the position largely mirrors the BERD data, with Software and computer services accounting for a significant proportion of patent applications (21% of all applications in 2003). This data does not necessarily mean that the service sector is less innovative, since the technological orientation of such indicators does not capture the broader nature of innovation in service companies. While there is clearly a case, however, for Ireland to interact with the CIS process to a greater degree (improving response rates and so on), it will also be important to consider collecting supplementary data on indicators such as those identified in Table 7. 151 Although innovation rates reported by IIP4, while not directly comparable, appear higher. 105
Annex 7 – Services Companies Participating in the Case Studies Avocent International AXA Insurance Ltd Ireland Banta Global Turnkey Benetel Chorus/Liberty Global Company C DCC PLC Electric Paper/Thirdforce PLC Emerald Cultural Institute Enterprise IG eTeams Flextronics GE Capital European Funding Griffith College Haptica Ltd IdentiGEN Ltd IMI MBNA Bank Europe Merill Lynch National College Ireland Nephin Games Orbis Information Systems PulseLearning Ltd Qumas RCSI SerCom TGD Ireland The Cartoon Saloon UPS Supply Chain Solutions (Ireland) Ltd Zefcom Ltd 106
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Services Innovation in Ireland - Op
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Preface The services sector in Irel
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6 Policy and Programme Conclusions
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Executive Summary Ireland like many
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The conceptual framework used in th
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A Rationale for Services Innovation
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Policy Environment Conclusions 1. A
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The above conclusions are designed
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Only a few countries have begun to
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This report is structured in accord
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Rapidly developing technology has b
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Figure 2 Examples of Services Locat
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• Customer specific application -
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2.5 A Typology of the Services Inno
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Fast Market Entry - Emphasis on Spe
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3 Global Sectors and Services Innov
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usiness models including not only i
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y the customer and supplier. The de
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In SCM-logistics sectors customer d
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A culture of innovation in financia
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For example, Netherlands’s Connek
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the limited emergence of cross-bord
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4 Current Position of Services Inno
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In order to build on both the findi
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and develop their services. This ap
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Types Table 5 Services Innovations
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Alongside the systematic approach t
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Customer demand as a driver of serv
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In the case of RFID technologies co
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attention. In the context of the ca
Page 64 and 65: 5 Irish Policy Support for Services
Page 66 and 67: This report sets out an agenda for
Page 68 and 69: Figure 4 Enterprise Ireland Innovat
Page 70 and 71: Key agencies have responded to the
Page 72 and 73: 6 Policy and Programme Conclusions
Page 74 and 75: 6.1.2 Innovation in Irish Services
Page 76 and 77: 6.3 A Policy Environment for Servic
Page 78 and 79: The promotion of a services innovat
Page 80 and 81: These activities should aim to fost
Page 82 and 83: In order to articulate how a servic
Page 84 and 85: Strand 4 An Innovative Services Inn
Page 86 and 87: Acknowledgement This Forfás study
Page 88 and 89: Annex 2 - Research Method Introduct
Page 90 and 91: A total of 29 company interviews we
Page 92 and 93: Transition to the Knowledge Economy
Page 94 and 95: It is probably in financial service
Page 96 and 97: 2. Financial Services Financial ser
Page 98 and 99: Annex 5 - Global Sector Concentrati
Page 100 and 101: Sweden’s artists and performers w
Page 102 and 103: Services Innovation in London’s F
Page 104 and 105: experienced a fairly significant an
Page 106 and 107: files through various channels such
Page 108 and 109: Annex 6 - Indicators of Services In
Page 110 and 111: Indicators of Service Sector Innova
Page 112 and 113: Table R&D Engagement in Services an
Page 116 and 117: Annex 8 - Bibliography Berger, A.,
Page 118 and 119: Kuusisto, J. and Meyer, M. (2003)
Page 120 and 121: Forfás Publications 2006 Future Sk
Page 122: Forfás, Wilton Park House, Wilton
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