Services Innovation in Ireland - Options for ... - Europe INNOVA

More documents

Recommendations

Info

A total of 29 company interviews were interviewed across the sectors. Details of the companies interviewed can be found in Annex 7. The sampling approach, here, emphasised ‘depth’ rather than ‘breadth’ in understanding service sector innovation processes. Indeed, this approach recognised (as highlighted in the Scoping Study) that a large-scale survey could potentially harm forthcoming projects such as CIS4. The Irish service sector innovation analysis was further complemented by an assessment of the policy and supports context. In particular, the research comprised a detailed review of important policy statements such as the Enterprise Strategy Group’s ‘Ahead of the Curve’ (2004), as well as the strategies of departments/agencies such as Forfás, Enterprise Ireland, IDA Ireland, and so on. This helped to determine where the strategic priorities lie in terms of innovation in the services sectors. Face-to-face or telephone interviews with selected managers from Enterprise Ireland and IDA Ireland were also carried out to add further detail, particularly in terms of future plans for the services sector (see Annex 7). A support mechanism review was also undertaken to gain an understanding of supports available, and potential gaps. It should be noted that the intention here was not to re-create the detailed database of all innovation supports, but rather to identify those initiatives of most relevance to services innovation. This research also complemented the ‘demand side’ perspectives gained from the in-depth company interviews. Work Package 4: Policy and Study Conclusions WP 4 brought together the findings of previous work packages to consider the potential for changes or modifications to innovation policy and support mechanisms for services innovation in Ireland. The research applied an open-minded approach to forming its conclusions, informed by the Irish fieldwork, as well as comparative evidence from the global trends and case studies of dynamic sector concentrations. It was agreed during the course of the Study that the results should be presented in a cross sector format. In particular, it was felt that the policy implications of the study would benefit from being expressed in the form of common trends and policy requirements. 1
Annex 3 – Global Trends in Services Sectors Common Global Trends for the Sectors One of the criteria used in selecting the global sectors for the international services innovation research was the extent to which they were felt to reflect important and prevalent trends in the global services economy. These trends were initially identified from a review of literature on futures and the global economy and confirmed by examination of the three sectors selected by the Forfás Steering Group. Globalisation Globalisation of the market economy in services is a driving force for services innovation. This may result from the effect of globalisation on market expansion, increasing external competition at the local and national level or the impact of international drives towards greater openness and transparency in internationally traded markets. This has taken place alongside the advent of supra- national regulation of service provision as a commonplace feature across the global economy as well as across regional trading blocs such as the European Union. Service sectors have generally been quick to seize opportunities for the creation of new business models arising from globalisation effects. For example, in SCM-logistics, increasing globalisation has created opportunities for leading companies to access new markets and to create significant operating efficiencies for its customers. The impact of globalisation is not, however, universally applied. In the financial services industry although there is significant degree of change as a result of globalisation, the degree of globalisation may be segmented between the sub-sectors and between different types of services. For instance, some banking services, such as relationship lending to small businesses, typically continue to be provided primarily by small, local institutions headquartered in the nation in which the services are demanded. Globalisation has caused significantly increased competition and market transparency for services industries. Financial services have, arguably, been most affected by this trend worldwide and in recent years there has been a drastic reduction in global barriers to competition. The resulting international financial integration is one of the most powerful aspects of globalisation. However, integrating markets in financial services has intensified competition, eroded traditional margins and driven companies to innovate in order to remain competitive. The same drive is also clearly evident in the SCM-logistics sector, as well as in the rise to global prominence of major multi-national creative industries conglomerates that no longer regards any one national economy as its ‘home’ market. Increasingly, globalisation trends are subject to, and often driven by regulation or governance arrangements, particularly at a supra-national level. The increased competition evident in the financial services sector has partly resulted from, but has also prompted, global level regulation for the industry. At the same time regulatory ‘overkill’ is seen as a major risk facing the sector and has a significant impact on innovation in the financial services sector as a well as other internationally traded services sectors. 2
Page 1 and 2:
Services Innovation in Ireland - Op
Page 4:
Preface The services sector in Irel
Page 7 and 8:
6 Policy and Programme Conclusions
Page 10 and 11:
Executive Summary Ireland like many
Page 12 and 13:
The conceptual framework used in th
Page 14 and 15:
A Rationale for Services Innovation
Page 16 and 17:
Policy Environment Conclusions 1. A
Page 18 and 19:
The above conclusions are designed
Page 20 and 21:
Only a few countries have begun to
Page 22 and 23:
This report is structured in accord
Page 24 and 25:
Rapidly developing technology has b
Page 26 and 27:
Figure 2 Examples of Services Locat
Page 28 and 29:
• Customer specific application -
Page 30 and 31:
2.5 A Typology of the Services Inno
Page 32 and 33:
Fast Market Entry - Emphasis on Spe
Page 34 and 35:
3 Global Sectors and Services Innov
Page 36 and 37:
usiness models including not only i
Page 38 and 39:
y the customer and supplier. The de
Page 40 and 41: In SCM-logistics sectors customer d
Page 42 and 43: A culture of innovation in financia
Page 44 and 45: For example, Netherlands’s Connek
Page 46 and 47: the limited emergence of cross-bord
Page 48 and 49: 4 Current Position of Services Inno
Page 50 and 51: In order to build on both the findi
Page 52 and 53: and develop their services. This ap
Page 54 and 55: Types Table 5 Services Innovations
Page 56 and 57: Alongside the systematic approach t
Page 58 and 59: Customer demand as a driver of serv
Page 60 and 61: In the case of RFID technologies co
Page 62 and 63: attention. In the context of the ca
Page 64 and 65: 5 Irish Policy Support for Services
Page 66 and 67: This report sets out an agenda for
Page 68 and 69: Figure 4 Enterprise Ireland Innovat
Page 70 and 71: Key agencies have responded to the
Page 72 and 73: 6 Policy and Programme Conclusions
Page 74 and 75: 6.1.2 Innovation in Irish Services
Page 76 and 77: 6.3 A Policy Environment for Servic
Page 78 and 79: The promotion of a services innovat
Page 80 and 81: These activities should aim to fost
Page 82 and 83: In order to articulate how a servic
Page 84 and 85: Strand 4 An Innovative Services Inn
Page 86 and 87: Acknowledgement This Forfás study
Page 88 and 89: Annex 2 - Research Method Introduct
Page 92 and 93: Transition to the Knowledge Economy
Page 94 and 95: It is probably in financial service
Page 96 and 97: 2. Financial Services Financial ser
Page 98 and 99: Annex 5 - Global Sector Concentrati
Page 100 and 101: Sweden’s artists and performers w
Page 102 and 103: Services Innovation in London’s F
Page 104 and 105: experienced a fairly significant an
Page 106 and 107: files through various channels such
Page 108 and 109: Annex 6 - Indicators of Services In
Page 110 and 111: Indicators of Service Sector Innova
Page 112 and 113: Table R&D Engagement in Services an
Page 114 and 115: Table 11 is drawn from the most rec
Page 116 and 117: Annex 8 - Bibliography Berger, A.,
Page 118 and 119: Kuusisto, J. and Meyer, M. (2003)
Page 120 and 121: Forfás Publications 2006 Future Sk
Page 122: Forfás, Wilton Park House, Wilton
show all

Services Innovation in Ireland - Options for ... - Europe INNOVA

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?