Services Innovation in Ireland - Options for ... - Europe INNOVA

Contents
Executive Summary 1
1 Background 10
2 Conceptualising Services innovation 14
2.1 Key Concepts and Definitions 14
2.2 Characteristics of Service Activities 16
2.3 Defining Services Innovation 17
2.4 Global Trends Influencing Services and Services Innovation 19
2.5 A Typology of the Services Innovation Process 21
2.6 Different Approaches of Service Innovation 22
2.7 Summary 23
3 Global Sectors and Services Innovation 25
3.1 Introduction 25
3.2 Testing the Typology of Services Innovation 26
3.3 Testing the Approaches of the Services Innovation Process 29
3.4 Drivers and Barriers to Services Innovation 30
3.5 Environmental Attributes of Services Concentrations 33
3.6 Summary 36
4 Current Position of Services Innovation in Ireland 39
4.1 Ireland’s Performance Against Service Innovation Indicators 39
4.2 Case Studies of Services Innovation in Ireland 41
4.3 Types of Innovation Revealed by the Case Studies 41
4.4 Drivers and Barriers 48
4.5 Use of Business Support by Case Study Companies 51
4.6 Summary 53
5 Irish Policy Support for Services Innovation 55
5.1 Introduction 55
5.2 National Policy for Innovation 56
5.3 National Agency Innovation Strategy and Support 58
5.4 The Challenge for Ireland’s Policy Makers 60
5.5 Summary 61
iii