Disability Services Commission Annual Report

2.2 Service Reports — Individual and Family Support
The Commission expended $102.7 million or 28 per cent of its budget on the
Individual and Family Support Service.
Five Years at a Glance
Measure 2003–04 2004–05 2005–06 2006–07 2007–08
Total IFS service users 16,497 16,840 16,429 16,421 16,159
Total service users by IFS type:
• Therapy services 6,344 6,966 6,861 6,446 6,339
• Day options 2,594 2,715 2,819 2,996 3,726
• Respite 3,254 2,771 2,846 2,973 2,893
• Family support 3,799 3,960 4,281 3,950 4,088
Av. cost/service user $4,681 $5,052 $5,362 $5,764 $6,358
Total cost ($’000) $77,228 $85,077 $88,090 $94,644 $102,739
Consumer satisfaction:
• Overall 76% Not
79% Not
79%
measured
measured
• Community support 78% - 72% - 75%
• Respite 80% - 85% - 85%
• Recreation/day options 71% - 79% - 77%
Note:
(a) The 2003–2004 client satisfaction measure has been recalculated taking into account the change
in supported community living from Service 2 to Service 1.
(b) As of 2004–2005, service user and cost per service user data reflect the inclusion of the eCAEP
service user data. A change in reporting by the WA Disabled Sports Association in 2004–2005
affected service user and cost per service user data in that year.
(c) The 2005–2006 data reflect different methodologies of reporting Disability Professional Services
adopted by two agencies, which translated to fewer service users being reported in 2005–2006.
(d) The 2006–2007 service user and cost per service user data reflect improvements in data
collection and changes in the counting of service users by three agencies, which translated to
fewer service users being reported in 2006–2007.
(e) The variation in 2007–2008 data for respite and day options is impacted upon one agency
recoding their data which resulted in the agency reporting a drop from 2006–2007 of 474 respite
service users, and an increase of 484 day options.
Funding for Individual and Family Support services increased significantly from
2003–2004 to 2007–2008. Reported service user satisfaction with Individual and
Family Support services was high in 2007–2008 and increased slightly from levels
reported five years ago.
The above table indicates that the total number of service users under Service 2 has
dropped by 262 from the 2006–2007 Annual Report. This reduction primarily reflects
a change in reporting requirements from four agencies which had reported individual
service user data (987 individuals) in previous years for services which are no longer
required under the national reporting framework and are therefore not included in the
2007–2008 data.
In addition, one agency was unable to submit data for the 2007–2008 collection
period; another agency had reduced service levels as a result of renovations being
32 Disability Services Commission Annual Report 2007–2008