Disability Services Commission Annual Report

4.2 Performance Indicators
Performance Information
Outcome
Enhance the environment and wellbeing of people with disabilities and their
carers by the provision of necessary supports and services
Effectiveness Indicators
Effectiveness indicators provide information on the extent to which the results of the
Commission’s programs have contributed to the achievement of its desired outcome.
The Commission uses two measures of effectiveness. One measure is based on
take-up rate per 1,000 7 Disability Support Pension recipients on a statewide basis,
compared with the national rate. The other measure is the consumer’s satisfaction
with their quality of life measured using the consumer satisfaction survey.
Outcome Description 2003-04 2004-05 (a) 2005-06 2006-07 2007-08 (b)
Take-up rate
per 1,000
WA:
Australia:
109
62
326
194
325
209
319
220
292
230
Enhance the
environment and
wellbeing of people
with disabilities and
their carers by the
provision of
necessary supports
and services.
Percentage
variation from
national level
76% 68% 56% 45% 27%
Note:
(a) Take-up rates for 2004–2005 onwards have been calculated using whole-of-year data rather than
snapshot day data. They are not comparable to previous years which were based on snapshot
day data and included double-counting for all states and territories.
(b) The estimated take up rate for WA 2007–2008 (292) is less than the 2006–2007 actual (319) due
to a change in reporting by WA at the national level in line with the National Minimum Data Set
data quality framework.
1. Take-up Rate
The Western Australian take-up rate of 292 service users per 1,000 recipients of
Disability Support Pensions is 27 per cent higher than the national rate of 230 per
1,000. This indicator illustrates that, compared with Australia as a whole, Western
Australia has a service environment that is more likely to be accessed by people with
disabilities and their carers.
The take-up rates for Western Australia and Australia are calculated using whole-ofyear
data (that is, the total of all people using services throughout the 2007–2008
financial year) as published by the Australian Institute of Health and Welfare. The
7 Take-up rates in this context are a measure of service reach. It shows how many people have
accessed a service out of a total possible group which is defined as the number of people receiving a
Disability Support Pension.
Disability Services Commission Annual Report 2007–2008 89