CDE Appendix 1 Literature Review - Central East Local Health ...

The Culture, Diversity and Equity Project: Literature Review
• Communication: The exchange of information between the organization/providers and the clients/population,
and internally among staff, in ways that promote cultural competence.
• Staff Development: An organization's efforts to ensure staff and other service providers have the requisite
attitudes, knowledge and skills for delivering culturally competent services.
• Organizational Infrastructure: The organizational resources required to deliver or facilitate delivery of
culturally competent services.
• Services/Interventions: An organization's delivery or facilitation of clinical, public-health, and health related
services in a culturally competent manner (SAMHSA Assessment Tool developed by The Lewin Group, 2002;
Retrieved on January 12, 2009 from http://captus.samhsa.gov/national/resources/resources.cfm)
Within each of these domains, ‘focus areas’ are identified, i.e. ‘substantive topic areas’ within a domain that
comprise more specific arenas to examine for evidence of cultural competence’ and from which to develop
indicators. These domains and their corresponding focus areas are outlined in Box 2.1 below:
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