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Complete Volume - Institute of Business Management

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Differences in Mobile Service Perceptions<br />

Research<br />

billing<br />

service<br />

data<br />

services<br />

Equal variances<br />

assumed<br />

Equal variances not<br />

assumed<br />

Equal variances<br />

assumed<br />

Equal variances not<br />

assumed<br />

1) Correlation analysis has been used to explore<br />

the relationship between different concepts<br />

and attributes<br />

2) Regression analysis is being used to determine<br />

direction <strong>of</strong> causation.<br />

3) Multiple regressions are being used to develop<br />

regression model for Loyalty.<br />

4) Testing <strong>of</strong> hypothesis has been performed<br />

by using t- statistic, Chi- square statistic,<br />

analysis <strong>of</strong> variance etc.<br />

Data Analysis:<br />

Table 1-<br />

Correlation analysis results based on the data <strong>of</strong> the<br />

samples for student and staff given in Table 1<br />

Levene's Test for<br />

F Sig. t df<br />

(Ref: Table 1 Appendix I – List <strong>of</strong> Tables)<br />

Independent Samples Test<br />

t-test for Equality <strong>of</strong> Means<br />

Sig. (2-<br />

tailed)<br />

Mean<br />

Difference<br />

95% Confidence<br />

Std. Error<br />

Difference Lower Upper<br />

.747 .388 2.146 467 .032 .17321 .08070 .01464 .33179<br />

2.057 217.833 .041 .17321 .08420 .00727 .33916<br />

3.027 .083 3.480 495 .001 .20277 .05826 .08829 .31724<br />

3.286 240.689 .001 .20277 .06171 .08120 .32433<br />

It is found that there is significant difference in the<br />

perception towards the billing service between the groups <strong>of</strong><br />

students and staff as P

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