Annual report and financial statements 2011 - Analist.nl

About M&S
Financial highlights 2011
Marks & Spencer is one of the UK’s
leading retailers. We sell high quality,
great value clothing and home products
as well as outstanding quality food.
Around 21 million customers visit our stores
each week and we have 78,000 employees
across the UK and 42 territories globally.
The statutory results for the prior year are for the 53 weeks
ended 3 April 2010. In order to be able to compare these with
this year’s 52 week period, all comparative revenue numbers
and growth rates are stated on a 52 week basis on pages 1 to
37 unless specified otherwise. The Financial review on page 34
explains the calculation of the 52 week results in 2009/10.
The Group also uses underlying profit measures, which are set
out on pages 35 and 36 of the Financial review.
In September 2010 Kantar Worldpanel changed its research
methodology and as a result historical market share data was
reprocessed and adjusted. The market share data used in this
report is based on these updated figures. This data is not
comparable to any published before September 2010.
Group
revenue
£9.7bn
+2.1%
+4.2%
Underlying Group
profit before tax
£714.3m
+2.8%
+12.9%
(53 wks)
(52 wks)
(53 wks)
(52 wks)
Underlying Group
operating profit
£824.9m
Underlying
earnings per share
34.8p
+5.5% (53 wks)
+16.0% (52 wks)
Group profit
before tax
-2.3%
+11.1%
+5.9% +21.9%
£780.6m
(53 wks) (53 wks)
(52 wks) (52 wks)
Interim +
final dividend
6.2p+10.8p
=17.0p
+13.3%
Focus on the UK
Our UK turnover of £8.7bn has a broadly even split between General
Merchandise (Clothing & Home) and Food.
P14
Clothing & Home
Food
£4.2bn sales (+3.9%)
£4.5bn sales (+4.1%)
M&S is the UK’s largest clothing We are the UK’s leading
retailer, with something for provider of high quality food.
everyone. We sell stylish, high Our products range from
quality, great value clothes for all fresh produce and groceries
ages and are the UK market to innovative part-prepared
leaders in womenswear, lingerie meals and a range of award
and menswear.
winning wines.
Stores
703
We have 703 stores across the
UK in high streets and retail
parks as well as stations,
airports and other locations.
Our ongoing store
modernisation programme is
enhancing the shopping
environment and broadening
the range of hospitality options.
P16
Read about our
Womenswear
performance
Multi-channel
Customers shop with us in our stores, online and over
the phone. However they shop, we aim to deliver
consistently high levels of service throughout every
transaction – from purchase to delivery.
M&S Direct
£543m sales (+31%)
M&S Direct is designed around
customer convenience and
service. It includes the M&S
website, Shop Your Way and
our new mobile-enabled
website.
E-commerce website
and mobile web
Home catalogue
Flowers and wine
Food to order
lunchtogo
Shop Your Way
P26
International
P28
We have 361 wholly-owned, partly-owned and
franchised stores in 42 territories across Europe, the
Middle East and Asia. We are growing our International
business presence to reduce our dependency on
the UK economic cycle and make the M&S brand
accessible to more customers around the world.
152 wholly-owned and
partly-owned stores
209 franchises
Plan A
Plan A is our eco and ethical programme. Our commitments
help us to reduce our environmental impact, develop
sustainable products and improve the lives of our employees,
customers, suppliers and people in our local communities.
Seven pillars
180 commitments
Involve our customers in Plan A
Make Plan A how
we do business
Climate change
Waste
Natural resources
Fair partner
Health & wellbeing
P30