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Acer Aspire 4252/4552/4552G_SG

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Chapter 4<br />

Troubleshooting<br />

Common Problems<br />

Use the following procedure as a guide for computer problems.<br />

NOTE: The diagnostic tests are intended to test only Gateway products. Non-Gateway products, prototype<br />

cards, or modified options can give false errors and invalid system responses.<br />

1. Obtain the failing symptoms in as much detail as possible.<br />

2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating<br />

the same operation.<br />

3. Use the following table with the verified symptom to determine which page to go to.<br />

Symptoms (Verified)<br />

Go To<br />

Power On Issue Page 114<br />

No Display Issue Page 115<br />

LCD Failure Page 117<br />

Internal Keyboard Failure Page 117<br />

Touchpad Failure Page 118<br />

Internal Speaker Failure Page 118<br />

ODD Failure Page 121<br />

WLAN Failure Page 124<br />

Thermal Unit Failure Page 124<br />

Other Functions Failure Page 125<br />

Intermittent Failures Page 126<br />

Undermined Failures Page 126<br />

4. If the Issue is still not resolved, see “Online Support Information” on page 165.<br />

Chapter 4 113

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