Nepal Telecom

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Nepal Telecom Nepal Doorsanchar Company Limited Clause No. Particulars of Nepal Telecom’s Requirements 3) The bidder shall include in the proposal the detailed technical information, drawings and functional descriptions of the offered equipment to support the Compliance to Nepal Telecom technical requirements. Bidder shall state as : Fully Compliant / Partially Compliant/Non Compliant 8 Warranty Period 8.1 The one year period following the issuance of Final Acceptance Certificate (FAC) of the supplied system shall be termed as Warranty Period. 8.2 The warranty shall cover repair and/or replacement of the hardware and Software product free of cost to NT. Only genuine items produced by the original Manufacturer/Developer shall be used for repair or replacement. The Warranty Period for replacement of Hardware and Software products shall be identical to the initial warranty period for the defective Software product unless otherwise specified. 8.3 During the warranty period, the supplier shall also provide hardware and software support free of cost to NT for the products supplied under this bid. 8.4 The Supplier represents and warrants that the Software product as delivered does not and shall not infringe any Intellectual Property Rights held by any third party and that it has all necessary rights, or at its sole expense shall have secured in writing all transfers of rights and other consents necessary to make assignments, licenses and other transfers of rights of Intellectual Property Rights and warranties set forth in the contract, and for Nepal Telecom exclusively to own or exercise all Intellectual Property Rights as provided in the contract 8.5 Warranty Service The Supplier shall provide the following services free of cost to NT during the warranty period: a) Regular monitoring of the performance of the system and reporting to Nepal Telecom. b) Provide services of the experts on immediate basis within 48hrs of reporting incase of major problems affecting all the customers. c) Provide services of the experts if the resident personnel could not solve ay other problem within reasonable time. d) Provide at no additional cost to Nepal Telecom all product documentation, updates and new software releases within the warranty period. The updated releases shall be compatible to system platform, database, application and freeware if used 8.6 The Supplier shall depute experienced personnel for one year to provide the warranty services mentioned above. The warranty period shall be extended and payment shall be withheld if the services mentioned are not provided to the satisfaction of Nepal Telecom. The warranty period shall be considered successfully completed only if all the repairs and support issues raised during the period are fully resolved to the satisfaction of Nepal Telecom. Tender No. NDCL/19/066-67 for Supply, Delivery, Installation & Commissioning of the Over The Air (OTA) Platform System Page 40 of 54
Nepal Telecom Nepal Doorsanchar Company Limited Clause No. Particulars of Nepal Telecom’s Requirements 8.7 Warranty Completion Certificate (WCC) Nepal Telecom shall issue Warranty Completion Certificate (WCC) after the satisfactorily completion of one warranty period within 30 days from the date of completion of one warranty period. 9 Patent Rights and Software Licenses 9.1 Software License The supplier shall provide software licenses for all the software products including third party software supplied under the contract. The licenses shall be issued in the name of Nepal Telecom by the Manufacturer/Developer of the Products. The license document shall be delivered along with the software products and documentation. Bidder shall state as : Fully Compliant / Partially Compliant/Non Compliant The bidder shall clearly mention all the applicable software license fees that Nepal Telecom has to pay. This will be considered during evaluation. Nepal Telecom reserves right to reallocate equipment from one place to another within Nepal. No License fee shall be applicable now or in future if Nepal Telecom relocates the equipment within Nepal. 10 Software Support 1. The Supplier shall provide at least 1 year of warranty and maintenance support after successful implementation of the software in Nepal Telecom. Implementation shall be deemed successful after the Final Acceptance Certificate (FAC) at Nepal Telecom. 2. The Supplier shall provide technical support services for the provided system during the Warranty and Maintenance Period. 3. In case of any problem in the system, the supplier shall commence “on site”, on-line diagnostics and “debugging” support within two hours of notification for the same by Nepal Telecom. Such diagnostics and debugging shall complete within four hours of such notification. 4. Telephone hotline support in English for the Coverage Period with one hour maximum response time. 5. Any type of problem shall be solved within a maximum of 48 hours. In case of high level support from abroad, the problem shall be solved within a week. 11 Training 11.1 The bidder is required to provide trainings to the 3 (Three) Nepal Telecom’s engineers for the period of 15 working days. The training shall be conducted at the premises of the Manufacturer/Developer. The training shall include the following detail 1) Overview of the complete system 2) Working details of hardware, software and operating systems 3) Installation procedures and practices 4) Operation and maintenance of the system Tender No. NDCL/19/066-67 for Supply, Delivery, Installation & Commissioning of the Over The Air (OTA) Platform System Page 41 of 54
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Nepal Telecom

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