PURCHASING PROCEDURES - University of Central Lancashire

Remember to update your transaction log and refer to your company procedures.
2.8.8 Inspect your goods carefully
When you take delivery of goods you buy online, be sure to check that they're exactly
what you ordered. If you're unhappy with the quality, or have any other problem, first
contact the supplier direct. If you have any difficulty resolving the query with the
supplier, then contact your card administrator for guidance. If, in the unlikely event
you are in dispute with your supplier, please contact Company Barclaycard Customer
Service 08448 222 100.
2.8.9 Check your statement
Check the items on your monthly statement as soon as you receive it against your
saved receipts and Purchase Card Transaction Log (which is now optional). If there
are items on your statement that you don't recognise call Company Barclaycard
Customer Service 08448 222 100.
2.9 Online access
All cardholders have the facility to access their accounts online and the Purchasing
Office encourages this as it helps to reduce fraud and enables cardholders to view
their statements, transactions and remaining credit. Statements can be printed from the
website and this assists in reconciling accounts – vital at year end. Registration details
available from the Purchasing Office and details are on the Purchasing Office website.
2.10 Contacts
Name Department Telephone
Number
Leanne Horton Head of Purchasing 2220
Alison Thomas
Ana Maria Pinon
Purchasing Office 2221
2223
Customer Services Company Barclaycard 08448 222 150
Purchasing Procedures December 2011