PURCHASING PROCEDURES - University of Central Lancashire
PURCHASING PROCEDURES - University of Central Lancashire
PURCHASING PROCEDURES - University of Central Lancashire
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A.2.<br />
Problems with Supply <strong>of</strong> Goods<br />
Responsibility <strong>of</strong> the Cardholder<br />
Immediately contact supplier requesting a refund voucher be put through the<br />
Purchasing Card Company and a VAT credit note<br />
<br />
<br />
Does the supplier agree to issue a credit?<br />
<br />
YES<br />
NO<br />
Detail on the Statement or (optional)<br />
Purchase Card Transaction Log and<br />
await receipt <strong>of</strong> credit.<br />
Pursue with supplier until agreement is<br />
reached or<br />
Contact Barclaycard with<br />
complaint/problem<br />
<br />
On receipt <strong>of</strong> statement check<br />
credit has been included and update account on Agresso<br />
<br />
If credit has not been received, contact supplier to find out when the refund voucher<br />
was processed<br />
NOTE:<br />
If you experience difficulty in obtaining a credit after following<br />
these procedures please contact the Head <strong>of</strong> Purchasing.<br />
Online access is now available for all cardholders – contact<br />
Purchasing for details<br />
Purchasing Procedures December 2011
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