2030 Plan - Grand Strand Water and Sewer Authority

Adapting to the changes in both the expectations of customers and the ongoing tightening
of regulations is the biggest challenge facing GSWSA.
To face this challenge, GSWSA must be focused with a clear sense of purpose. The
following statements provide GSWSA’s purpose, focus, and strategy for meeting the
challenges in the years ahead.
A. Mission
To provide water and wastewater services that protects public health and the
environment, promotes economic development and enhances each customer’s quality of
life.
B. Vision
To expand our mission for water and wastewater services within our region, to be the
preferred provider and regional leader in quality and cost of services.
C. Values
• Providing customers high quality products and services at reasonable and
affordable rates.
• Providing products and services that protect the public health and environment
and exceed state, federal and public health requirements.
• Continuously searching for ways to improve products and services by being
flexible and open to change.
• Using technology to improve products and services as well as lowering costs.
• Actively seeking stakeholder understanding and support.
• Educating employees and customers on products, services and policies to increase
quality of customer service.
• Conducting business in an ethical manner.
VII. Effective Utility Management (EUM)
Raftelis Financial Consultants was engaged to assist and facilitate Grand Strand Water
and Sewer Authority in an Effective Utility Management (EUM) assessment. EUM is a
comprehensive approach to help utilities respond proactively to both current and future
challenges. Developed by a consortium of six water and wastewater industry
associations and the United States Environmental Protection Agency, EUM practices
have been developed to support utilities as they seek to position themselves as successful
21 st century service providers. The assessment compared GSWSA’s operating practices
with the EUM’s Ten Attributes of Effectively Managed Utilities and the Five Keys to
Management Success, which are the following:
57