2030 Plan - Grand Strand Water and Sewer Authority

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Core Strategies • Produce and deliver high quality water consistent with customer expectations and exceeding public health requirements. • Provide treatment exceeding regulatory requirements and meeting the more stringent guidelines of the EPA and SCDHEC Area-wide Optimization Program. • Operate and maintain distribution facilities to exceed regulatory requirements for quality, quantity and pressure throughout the system. • Enhance water distribution model to improve ability to identify pressure, quantity and quality needs and to evaluate alternatives for improvement. • Develop and implement plans and practices to ensure production and delivery of high quality water to customers. • Pursue program improvements that protect the distribution system from damage by outside forces. Short Term Strategies/Goals • Refine guidelines for optimized treatment and maintain a staff of certified operators trained to achieve optimum treatment with available processes. • Improve maintenance schedules and guidance and retain a staff of trained maintenance personnel to provide a high level of equipment reliability. • Establish budgets that maintain staffing, supplies and training to operate and maintain treatment and distribution facilities at optimum levels. • Expand monitoring of water quality parameters to additional sites to provide continuous system-wide status. • Expand Aquifer Storage and Recovery capacity by 1 MGD each year and optimize injection/recovery and rehabilitation schedules to enhance this reliable alternative source of high quality water. • Complete calibration of comprehensive water transmission model and use to analyze flow, pressure and age of water in all parts of the system during average and extreme conditions. B. Wastewater Quality Core Strategies • Collect, treat, and dispose wastewater consistent with customer expectations, exceeding public health requirements and exceeding state and federal requirements. • Develop and implement plans and practices to ensure safe and reliable collection, treatment and disposal of wastewater. • Use hydraulic and process models to evaluate technologies, improve wastewater treatment and maintain adequate capacity in the wastewater system. • Provide for beneficial reuse of all water and wastewater treatment residuals and increase reuse of treated effluent. 60
Short Term Strategies/Goals • Improve guidelines for optimized treatment and maintain a staff of certified operators and trained maintenance personnel to achieve both optimum treatment and consistent compliance with all permit and regulatory requirements. • Establish budgets that maintain staffing, supplies and training to operate and maintain collection, treatment and transmission facilities. • Install facilities to eliminate land application of wastewater in Sellers community and relocate Vereen WWTP outfall to Intracoastal Waterway. • Build additional composting facilities to eliminate lagoon treatment of solids and associated odors while providing a more desirable reuse product. • Consolidate residuals disposal into a single program/permit that provides additional opportunities for beneficial reuse. • Establish hydraulic models for managing safe reliable transmission capacity. • Standardize operation and maintenance procedures for collection and transmission systems to further reduce sewer back ups, service interruptions and spills; investigate source of grinder pump station problems to identify means of improving their reliability. • Integrate treatment plant data into calibrated process models to evaluate alternatives for optimizing treatment and modeling expansions, upgrades and technological alternatives. C. Customer Satisfaction Core Strategies • Provide reliable and responsive services to customers. • Provide affordable and stable rates to customers. Analyze rates, conduct financial analyses and seek ways to increase revenues and decrease expenses to sustain affordable rates. • Make use of available technology to enhance customer service. • Ensure customers are billed correctly, timely, consistent and respond quickly to known problems and/or errors. • Ensure meters and related equipment is working properly to provide the most reliable information. • Educate employees and customers on products, services and policies to increase quality of customer service. • Actively solicit timely customer feedback and seek ways to better serve customers through customer calls and visits, the Citizens Advisory Committee, communication with the Board of Directors, employees, monthly new customer surveys and through the semi-annual customer survey. • Ensure procedures are in place, documented, continuously reviewed and evaluated for effective response to customer needs and emergencies. 61
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I. EXECUTIVE SUMMARY Grand Strand W
Page 4 and 5:
II. INTRODUCTION The purpose of the
Page 6 and 7:
Water and Sewer Authority (HWSA) wa
Page 9: E. Health Hazard Elimination In 198
Page 13 and 14: G. Service to New Developments Sinc
Page 15 and 16: Beach City employees involved in wa
Page 17 and 18: The county’s industrial base is a
Page 19: • New Services Development • In
Page 23 and 24: 1. Retail Customers GSWSA provides
Page 25 and 26: D. Financial Position The Comprehen
Page 27 and 28: average merit increase of 4% during
Page 29 and 30: $169,746. Disposals for 2008 were $
Page 31 and 32: during the next 20 years, both of w
Page 33 and 34: As Table 1 indicates, the water and
Page 35 and 36: located in Horry County, the compar
Page 37 and 38: (5) User Rate Affordability It is a
Page 41 and 42: a. Sources The main water intake is
Page 44: 2. Wastewater Wastewater facilities
Page 50 and 51: (2) Myrtle Beach The Myrtle Beach W
Page 52: Re-pumping - 55 re-pumping stations
Page 55 and 56: Innovative and Alternative method o
Page 57 and 58: Adapting to the changes in both the
Page 59: 8. Operational Resiliency: “Ensur
Page 63 and 64: • Evaluate a variety of training
Page 65 and 66: • Continue to improve workflow pr
Page 67 and 68: Core Strategies • Involve stakeho
Page 70 and 71: C. Capital Improvement Plan Providi
Page 72: demand. ASR capacity will be availa
Page 75 and 76: 2. Wastewater Capital Improvement P
Page 77 and 78: (7) Green Sea-Floyds WWTP The Green
Page 79 and 80: The Myrtle Beach WWTP generates abo
Page 82 and 83: h. Wastewater Capital Improvement F
Page 84: 2. Revenue and Rate Projections Rev
Page 87 and 88: of rate adjustments and customer im
Page 89 and 90: above were forecasted on historical
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2030 Plan - Grand Strand Water and Sewer Authority

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