1153 Performance Task Manual - South Carolina Fire Academy
1153 Performance Task Manual - South Carolina Fire Academy
1153 Performance Task Manual - South Carolina Fire Academy
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<strong>1153</strong> – NFPA <strong>Fire</strong>fighter I <strong>Performance</strong> <strong>Task</strong><br />
Evaluation Checklist<br />
®<br />
Objective : Handle business calls and reports of emergencies. (NFPA 1001, 5.2.1, 5.2.2)<br />
<strong>Task</strong> Steps 1st 2nd<br />
Receive a Business Call<br />
1. Answer telephone promptly.<br />
a. Identify self and department.<br />
b. Professional, friendly tone of voice<br />
2. Determine reason for call.<br />
a. Use active listening.<br />
3. Respond to caller’s request or need.<br />
a. Write down information for return call.<br />
b. Transfer call to other person or department.<br />
c. Provide information needed.<br />
d. Resolve problem.<br />
4. End call.<br />
a. Courteous<br />
b. Hang up last<br />
5. Post message as required.<br />
<strong>Task</strong> Steps 1st 2nd<br />
Receive a Report of an Emergency<br />
1. Answer telephone promptly.<br />
a. Identify agency.<br />
b. Assertive and professional<br />
c. Non-emotional<br />
2. Gather information on nature of emergency.<br />
a. Address and location of emergency<br />
b. Type of situation<br />
c. Immediate risk to life safety<br />
3. Provide life safety directions if caller is at immediate risk.<br />
a. Leave structure<br />
4. Gather information on caller.<br />
a. Name<br />
b. Address or location<br />
c. Callback phone number<br />
<strong>South</strong> <strong>Carolina</strong> <strong>Fire</strong> <strong>Academy</strong> <strong>Performance</strong> Skill 19-1
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