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01 Gothaer Konzern_E_09_Umschl - Gothaer Allgemeine ...

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GKC <strong>Gothaer</strong><br />

Kunden-Service-Center<br />

GmbH<br />

Pensus<br />

Pensionsmanagement<br />

GmbH<br />

Consolidated Financial Statements<br />

GKC <strong>Gothaer</strong> Kunden-Service-Center GmbH performs services involving communicationintensive<br />

business processes (call centers) as well as other services such as policy<br />

processing and sales support for the insurance companies of the <strong>Gothaer</strong> Group. Its<br />

principal client is <strong>Gothaer</strong> <strong>Allgemeine</strong> Versicherung AG but services are increasingly<br />

performed for ASSTEL Sachversicherung AG, ASSTEL Lebensversicherung AG and <strong>Gothaer</strong><br />

Lebensversicherung AG.<br />

63.7 % of the revenues in the amount of €31.7 million (PY: €31.5 million) recorded in 20<strong>09</strong><br />

resulted from the processing of contractually defined business transactions and the handling<br />

of telephone queries in connection with the private customer business of <strong>Gothaer</strong><br />

<strong>Allgemeine</strong> Versicherung AG. Revenues were offset in particular by personnel expense in<br />

the amount of €13.8 million (PY: €10.9 million) and other operating expenses in the<br />

amount of €15.1 million (PY: €18.1 million). The latter amount includes mainly start-up<br />

costs for EDP and communication systems.<br />

Receivables from affiliated companies amounted to €2.6 million (PY: €2.3 million) in<br />

the financial year, the lion’s share relating to <strong>Gothaer</strong> <strong>Allgemeine</strong> Versicherung AG.<br />

Liabilities towards affiliated companies totalled €19.7 million (PY: €20.1 million), €17.4<br />

million of which related to a loan granted by <strong>Gothaer</strong> Finanzholding AG.<br />

Pensus Pensionsmanagement GmbH is responsible for the administration of pension<br />

plans for private and public sector companies and customer support. Revenues received<br />

from companies of the <strong>Gothaer</strong> Group, in particular <strong>Gothaer</strong> Lebensversicherung AG,<br />

<strong>Gothaer</strong> <strong>Allgemeine</strong> Versicherung AG and <strong>Gothaer</strong> Versicherungsbank VVaG, accounted for<br />

€0.8 million (PY: €0.7 million) of total revenues in the amount of €1.7 million for 20<strong>09</strong><br />

(PY: €1.9 million). As in the previous year, personnel expenses came to €1.1 million.<br />

Liabilities amounted to €1.1 million (PY: €1.1 million) and receivables to €0.5 million<br />

(PY: €0.6 million) of which €0.1 million (PY: €0.1 million) from affiliated companies.<br />

<strong>Gothaer</strong> Group Annual Report 20<strong>09</strong> 195

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