01 Gothaer Konzern_E_09_Umschl - Gothaer Allgemeine ...
01 Gothaer Konzern_E_09_Umschl - Gothaer Allgemeine ...
01 Gothaer Konzern_E_09_Umschl - Gothaer Allgemeine ...
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GKC <strong>Gothaer</strong><br />
Kunden-Service-Center<br />
GmbH<br />
Pensus<br />
Pensionsmanagement<br />
GmbH<br />
Consolidated Financial Statements<br />
GKC <strong>Gothaer</strong> Kunden-Service-Center GmbH performs services involving communicationintensive<br />
business processes (call centers) as well as other services such as policy<br />
processing and sales support for the insurance companies of the <strong>Gothaer</strong> Group. Its<br />
principal client is <strong>Gothaer</strong> <strong>Allgemeine</strong> Versicherung AG but services are increasingly<br />
performed for ASSTEL Sachversicherung AG, ASSTEL Lebensversicherung AG and <strong>Gothaer</strong><br />
Lebensversicherung AG.<br />
63.7 % of the revenues in the amount of €31.7 million (PY: €31.5 million) recorded in 20<strong>09</strong><br />
resulted from the processing of contractually defined business transactions and the handling<br />
of telephone queries in connection with the private customer business of <strong>Gothaer</strong><br />
<strong>Allgemeine</strong> Versicherung AG. Revenues were offset in particular by personnel expense in<br />
the amount of €13.8 million (PY: €10.9 million) and other operating expenses in the<br />
amount of €15.1 million (PY: €18.1 million). The latter amount includes mainly start-up<br />
costs for EDP and communication systems.<br />
Receivables from affiliated companies amounted to €2.6 million (PY: €2.3 million) in<br />
the financial year, the lion’s share relating to <strong>Gothaer</strong> <strong>Allgemeine</strong> Versicherung AG.<br />
Liabilities towards affiliated companies totalled €19.7 million (PY: €20.1 million), €17.4<br />
million of which related to a loan granted by <strong>Gothaer</strong> Finanzholding AG.<br />
Pensus Pensionsmanagement GmbH is responsible for the administration of pension<br />
plans for private and public sector companies and customer support. Revenues received<br />
from companies of the <strong>Gothaer</strong> Group, in particular <strong>Gothaer</strong> Lebensversicherung AG,<br />
<strong>Gothaer</strong> <strong>Allgemeine</strong> Versicherung AG and <strong>Gothaer</strong> Versicherungsbank VVaG, accounted for<br />
€0.8 million (PY: €0.7 million) of total revenues in the amount of €1.7 million for 20<strong>09</strong><br />
(PY: €1.9 million). As in the previous year, personnel expenses came to €1.1 million.<br />
Liabilities amounted to €1.1 million (PY: €1.1 million) and receivables to €0.5 million<br />
(PY: €0.6 million) of which €0.1 million (PY: €0.1 million) from affiliated companies.<br />
<strong>Gothaer</strong> Group Annual Report 20<strong>09</strong> 195