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GRI 2
Developing in dialogue with our stakeholders
Our most important stakeholders are our customers, employees and suppliers. By far the most important
group of suppliers are the haulage companies that we contract as carriers.
Customer dialogue
Communication by DB Schenker Sweden with customers
takes place mainly via the sales force, the customer
service department, the website and the customer
magazine. Each year since 1998 a representative number
of customers (approximately 2,500) have been asked to
assess us through a satisfied customer survey (Satisfied
Customer Index).
The Index is an indication of what we are good at and
where we need to improve. Each branch office of the
Land Division formulates its own operating plans using
the Satisfied Customer Index as a starting point.
Many customers make specific quality and environmental
demands as part of the procurement process whilst
other customers assess our work in this area through
customer and supplier questionnaires. We incorporate
quality and environmental demands into our normal
contract review with the customer. We often refer to
our CSR Report, which provides an overall picture of
the company.
Employee appraisals
Each DB Schenker Sweden employee has a planned
appraisal discussion with his/her manager. Through
an annual questionnaire all employees answer questions
about their understanding of the objectives that
are laid down and what they feel about their working
environment and working situation. The employees also
assess their managers. The results are compiled into an
Employee Index.
Hauliers and other suppliers
The majority of hauliers that we engage are members of
BTF (Bilspeditions Transportörförening) which is thus also
one of our means of communicating with the hauliers.
The hauliers also have access to their own website at
DB Schenker Sweden. A monthly newsletter is published
on the website along with other information which the
hauliers need in order to discharge their obligations to
DB Schenker Sweden. There is also an extensive interactive
questionnaire which must be completed once a year.
The replies received from the hauliers are used as a basis
for follow-up between the district offices and the hauliers.
The community
DB Schenker Sweden monitors public discussion and is
also a member of different groups and committees within
the Swedish Haulage Association. It is a member of NTM
(Network for Transport and the Environment) and takes
part in the government’s Logistics Forum. When invited,
DB Schenker Sweden also takes part in various initiatives
taken by transport purchasers, mainly represented by the
non-profit association Q3, which works to improve procurement
of transport services in relation to the working
environment, the environment and road safety.
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