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Corporate Social Responsibility<br />
Report 2010
Contents<br />
Page<br />
GRI chapter<br />
3 Statement from the CEO 1<br />
4 We increase our customers’ competitiveness 2<br />
5 The seven-point programme<br />
6-10 DB <strong>Schenker</strong>’s path to a greener environment<br />
- Evolution<br />
- GreenBuilding<br />
- Logistics & Transport Award 2010<br />
- Methane and diesel<br />
- Sustainability Award 2010<br />
- EcoTransIT World<br />
11 Our organisation 2<br />
12 GRI makes comparison easier 4<br />
13 Scope of the Report 2<br />
14 Stakeholders 2<br />
15 Our values 3<br />
16-17 Policies 3<br />
18 Client-oriented 3<br />
20-22 Financial core indicators 5<br />
23-29 Environmental core indicators 5<br />
30-39 Social core indicators 5<br />
What is a corporate social responsibility report?<br />
A corporate social responsibility report should present in clear terms how<br />
a company works with financial, environmental and social issues.
GRI 1<br />
Emissions from transport must be reduced by 60% through to 2050<br />
In April this year a new, slightly delayed, EU White Paper<br />
for the transport sector was published. As one of the<br />
representatives for the transport and logistics sector<br />
it was heartening to read the introduction, where the<br />
necessity of transport for growth in society is confirmed.<br />
“The future prosperity of our continent will depend on<br />
the ability of all its regions to remain fully and competitively<br />
integrated in the world economy. Efficient transport<br />
is vital in making this happen.”<br />
The White Paper also highlights the need for the transport<br />
systems in the eastern and western parts of Europe to be<br />
united more fully. But most of all it highlights the risks<br />
behind Europe’s considerable dependence on uncertain oil<br />
supplies. According to a recent statement from the IEA,<br />
the international energy body, “The longer it takes for us<br />
to reduce carbon emissions, the more the price of oil will<br />
rise. The aim is to dramatically reduce Europe’s dependence<br />
on imported oil and reduce carbon emissions from<br />
transport by 60 per cent through to 2050.”<br />
The White Paper contains proposals for 40 more or less<br />
concrete measures and seven areas have been identified<br />
to promote greater political control to ensure that Europe<br />
succeeds in developing a sustainable transport system,<br />
i.e. pricing, taxation, research/innovation, efficiency<br />
norms, the internal market and infrastructural and<br />
transport planning.<br />
hybrid vehicles that combine electricity and diesel as fuel<br />
sources as well as vehicles that combine gas and diesel,<br />
including variants for compressed gas and liquefied gas<br />
for longer distances. There is also a diesel fuel which is<br />
to a certain extent renewable in the fact that residual oil<br />
from forest sources is refined together with normal crude<br />
oil. This is the correct path to follow; even if first-generation<br />
biofuels will have an important role to play in the<br />
near future, more resources must be allocated for development.<br />
In a new report, the IEA states that in order to<br />
reduce dependence on oil there must be a greater focus<br />
on biofuels. “With the right production technology and<br />
the right primary materials – which do not compete with<br />
food – the proportion of biofuel could increase to 27 per<br />
cent through to 2050”. Biofuels are needed as alternative<br />
fuels for air, sea and heavy road transport.<br />
Management most important<br />
Naturally, a great deal more remains to be done with<br />
regard to raising the level of efficiency, both in terms of<br />
more fuel-efficient engines and management of transport<br />
resources. For the logistics expert, the first step is always<br />
to ensure the totality in order to create the most efficient<br />
transport arrangement possible and the second step is to<br />
examine reducing emissions from transport. The standardisation<br />
of emission calculations that we have sought is<br />
now on its way in the form of a European CEN standard.<br />
The standards is currently at the referral stage.<br />
Our city logistics project in Gothenburg “Full load – half<br />
the emissions” has exceeded our expectations – after just<br />
two years we have reduced relative emissions by 20 per<br />
cent. We are also continuing to work on a group management<br />
system for all HSSE issues. Despite all the positive<br />
environmental signals we will probably look back on 2010<br />
as being the year in which we developed our own equality<br />
and diversity game. An effective way of focusing on<br />
these issues, the first to play what has been termed the<br />
Equality Game during 2011 will be management teams on<br />
different levels.<br />
New vehicle technology – and new fuels<br />
If we narrow our perspective and simply look at the<br />
transport of goods we have reason to be slightly more<br />
optimistic than might be the case for the transport sector<br />
as a whole. In Sweden alone, and just for freight transport<br />
by road, new technology was launched during 2010<br />
for both vehicles and fuels. There are now, for example,<br />
Our own group<br />
If we look back over the past year at DB <strong>Schenker</strong> in<br />
Sweden, operations have begun to recover from the global<br />
financial crisis, impacting positively on both volumes and<br />
net sales. We can see that our own climate objectives are<br />
once again moving in the right direction and we can note a<br />
modest increase in the proportion of biofuels.<br />
Ingvar Nilsson<br />
CEO, <strong>Schenker</strong> North<br />
Gothenburg, May 2011<br />
3
GRI 2<br />
We increase our customers’ competitiveness<br />
DB <strong>Schenker</strong> develops and produces transport and logistics solutions to satisfy the needs of the market<br />
in terms of quality, efficiency, simplicity and environmental responsibility.<br />
DB <strong>Schenker</strong>’s logistics network makes it possible to<br />
capitalise on know-how, experience and ideas from every<br />
corner of the world. This in turn satisfies the demands of<br />
customers and society. The network also makes it possible<br />
to combine various modes of transport – road, sea, air and<br />
rail – to create logistics solutions that strike the optimal<br />
balance between financial and ecological demands.<br />
We are creating an optimal, cost-effective and environmentally<br />
efficient supply chain and in doing so we will improve<br />
our customers’ competitiveness. It often emerges that the<br />
logistics solution that corresponds best to the demand<br />
for sustainable development is at the same time the most<br />
costeffective. This is the starting point for everything we<br />
do, both locally and globally.<br />
DB <strong>Schenker</strong> in Sweden offers domestic and international<br />
logistics services for all modes of transport for companies<br />
on the Swedish market. At present, road transport dominates.<br />
Our customers are primarily large and medium-sized<br />
companies in the industrial, commercial and food sectors.<br />
DB <strong>Schenker</strong> in Sweden has 3,793 employees, 2,058<br />
white-collar workers and 1,755 blue-collar workers, with<br />
approximately 6,000 employed indirectly through affiliated<br />
haulage companies. The main trade unions are the<br />
Transport Workers Union, the Salaried Employees Union,<br />
the Swedish Association for Managerial and Professional<br />
Staff and the Commercial Employees Union.<br />
DB <strong>Schenker</strong> in Sweden is part of the DB <strong>Schenker</strong> Group,<br />
which is in turn owned by Deutsche Bahn. During 2010,<br />
the DB <strong>Schenker</strong> companies in Sweden had net sales of<br />
SEK 14.25 billion. Worldwide, DB <strong>Schenker</strong> has almost<br />
91,000 employees at 2,000 locations and had net sales<br />
in 2010 of over €19 billion.<br />
Group Environmental Vision<br />
Reduced carbon emissions<br />
Sustainable work<br />
EC2. The largest companies in the industry<br />
Our ambition is to use all the<br />
means available to DB <strong>Schenker</strong> to<br />
become the environmentally most<br />
sustainable logistics provider in<br />
the world.<br />
2007 2020 2040<br />
Green Road<br />
Green<br />
Terminals<br />
Green Logistics<br />
Networks<br />
Green Product<br />
Rail<br />
Market position in Europe Land transport<br />
1 DB <strong>Schenker</strong><br />
2 DHL<br />
3 DSV<br />
4 Dachser<br />
5 Geodis<br />
Market position in the world Air transport Sea transport<br />
1 DHL<br />
2 DB <strong>Schenker</strong><br />
3 UPS<br />
4 Panalpina<br />
5 Kühne + Nagel<br />
1 Kühne + Nagel<br />
2 DHL<br />
3 DB <strong>Schenker</strong><br />
4 Panalpina<br />
5 UPS<br />
Transport growth<br />
Financial growth<br />
CO 2<br />
emissions from transport<br />
The Group has selected a number of green<br />
projects that have been run at different<br />
national DB <strong>Schenker</strong> companies. These<br />
projects are now reference objects for the<br />
sustainability work of the future.<br />
4
The seven-point<br />
programme<br />
DB <strong>Schenker</strong>’s overall climate objective is to reduce relative carbon<br />
emissions by at least 20 per cent through to 2020, using 2006 as<br />
the base year. The target has been broken down to the company/<br />
unit level and for each mode of transport and is as follows:<br />
Land transport (truck) – 26%<br />
Air transport – 25%<br />
Sea transport – 15%<br />
Rail transport – 19% (energy)<br />
This means, for example, that DB <strong>Schenker</strong>’s Swedish Land<br />
Division must reduce its relative emissions by 26 per cent<br />
through to 2020.<br />
However, DB <strong>Schenker</strong>’s Land Division in Sweden has set its<br />
sights higher and has therefore adopted stricter objectives for its<br />
domestic traffic, i.e. to halve emissions per tonne-kilometre within<br />
the same timeframe. To succeed, we are working according to a<br />
seven-point activity plan. No individual item alone is sufficient to<br />
achieve the target although the underlying principle in this case is<br />
“every little helps”.<br />
Activity Start, 2006 Status, 2010<br />
1. Changed driver behaviour<br />
– Eco-driving<br />
– Reduced speed<br />
50% trained<br />
Limits exceeded in certain<br />
speed segments.<br />
67% trained<br />
Information and attitude<br />
campaigns focusing on speed<br />
have being conducted. New<br />
routines for speed compliance<br />
introduced.<br />
2. Better fuels 2% biofuel 7% biofuel 15 – 20%<br />
3. New vehicles<br />
New vehicle technology<br />
Estimated total CO 2<br />
savings potential in<br />
% through to 2020<br />
5%<br />
2%<br />
66% euro 3 or better 90% euro 3 or better 10%<br />
4. Intermodality/combined 10% of the transport 9% of the transport 3 – 5%<br />
5. Optimised vehicle sizes<br />
- Longer vehicles<br />
Correct combination –<br />
vehicle/assignment<br />
6. Increased filling level/fewer<br />
kilometres driven<br />
Discussion within KNEG regarding<br />
the project dealing with<br />
longer vehicle combinations.<br />
Identification of the importance<br />
of the correct combination –<br />
vehicle/assignment.<br />
The project has been defined<br />
and a preliminary study has<br />
been funded.<br />
Integration of part of the<br />
purchasing policy for vehicles<br />
at our own haulage company.<br />
75-80% (volume, long-distance) 75-80% (volume, longdistance)<br />
7 – 10%<br />
5 – 10%<br />
7. Smarter city logistics Concept defined Pilot project implemented 2 – 4%<br />
5
Second-generation<br />
biofuel<br />
Photo: Preem<br />
Tall oil in the tank<br />
Preem has opened a facility for the production of environmentally classified diesel<br />
and is launching a new diesel based on green primary products – Preem ACP<br />
Evolution Diesel – which can reduce fossil carbon emissions by 16 per cent.<br />
The new diesel is produced partly from tall oil, a byproduct<br />
from Swedish forest resources. It functions<br />
perfectly well in all diesel engines. Tall oil is a collective<br />
name for substances deriving from resin and comes from<br />
black liquor. It is a by-product from the forestry industry<br />
and thus satisfies the requirement of not competing with<br />
food. The fuel is based 14 per cent on by-products from<br />
Swedish forests and vegetable oils, after which 5 per cent<br />
RME is added, as in fossil diesel. The total renewable<br />
proportion would thus be 18 per cent. The renewable primary<br />
materials are hydrated using hydrogen gas together<br />
with regular fossil gas oil. The result is a completely normal<br />
standard diesel based partly on renewable primary<br />
products.<br />
Test customer<br />
The new fuel is available on the market and several<br />
haulage companies that operate on behalf of DB <strong>Schenker</strong><br />
are already using this fuel. Sune Jansson Åkeri AB is one<br />
of the test customers and has been using Evolution Diesel<br />
since May 2010. The company has run around 50 of its 90<br />
vehicles using Evolution Diesel. Six of the vehicles have<br />
been followed closely to evaluate the effects. The president<br />
of the company, Lennart Jansson, is satisfied with<br />
the outcome of the tests.<br />
“We did not hesitate in the slightest when we got to know<br />
about this. We were only too pleased to be involved. This<br />
was partly for environmental reasons but also as it is<br />
something that benefits Swedish domestic production in<br />
the fact that tall oil is a Swedish product,” he states.<br />
Second-generation biofuel<br />
The new diesel is classified as a second-generation<br />
biofuel. Not only does it comprise a mixture of renewable<br />
primary products, it is also a biofuel with the same<br />
features as a fossil diesel. All vehicles with diesel engines<br />
can run on it, even though up to 25 per cent comprises<br />
renewable primary products. According to Lennart<br />
Jansson, the use of Evolution Diesel has not resulted in<br />
any negative effects whatsoever.<br />
“We can only see benefits”<br />
“No not at all. The vehicle fuel consumption is the same<br />
and nor is there any difference whatsoever in the cost.<br />
We have a SÅIFA station at our facility and so there is no<br />
difference with regard to availability. There are, however,<br />
considerable benefits from an environmental point<br />
of view. Initially, two types of diesel will be delivered: a<br />
summer version with a high proportion of renewable primary<br />
products and a winter version with a low proportion<br />
of renewable primary products.”<br />
The differences are due to the fact that many renewable<br />
primary products are sensitive to the cold. However,<br />
Preem is already reviewing the possibility of adapting its<br />
biorefinery to produce a year-round quality with cold features<br />
that are so good that renewable primary products<br />
can account for 20-25 per cent all year round.<br />
6
New logistics centre according to the GreenBuilding<br />
standard at Landvetter Airport<br />
GreenBuilding<br />
At present, DB <strong>Schenker</strong> Logistics is spread between four different buildings in Gothenburg. The company<br />
has now commenced construction of a new building with 31,000 square metres of floor space to replace<br />
the present facilities in Gothenburg. The investment at Landvetter means that the majority of operations<br />
can be gathered under one roof.<br />
The new logistics centre at Airport City at Landvetter Airport<br />
has storage space of approximately 31,000 square metres. The<br />
facility is a collaborative project with the construction company<br />
Bockasjö AB and it will be DB <strong>Schenker</strong> Logistics’ second facility<br />
built in compliance with GreenBuilding standards.<br />
In 2009, DB <strong>Schenker</strong> Logistics invested in a similar building,<br />
also comprising 31,000 square metres, at Arlandastad, north of<br />
Stockholm.<br />
“Initially, we had 70 people working there. Today we 180 and we<br />
have already grown too big for the premises. We are currently<br />
adding a further 7,000 square metres,” states Mats Olsson,<br />
President of <strong>Schenker</strong> Logistics AB. “The criterion for Green-<br />
Building is that energy use in the properties is reduced by 25 per<br />
cent in comparison with the National Swedish Board of Building,<br />
Planning and Housing norms. At Arlandastad we have reduced<br />
energy use by 50 per cent,” states Mats Olsson.<br />
The facility has been constructed to reduce use of electricity and<br />
heat, among other things through extra insulation in the roof<br />
and walls.<br />
“We’re working constantly on environmental issues to achieve an<br />
ongoing reduction in energy use. At all our facilities we use only<br />
guarantee-of-origin waterpower and district heating,” concludes<br />
Mats Olsson.<br />
The new facility at Landvetter Airport City is expected to be<br />
completed in November 2011.<br />
7
Logistics &<br />
Transport Award<br />
“Full load – half the emissions” nominated<br />
for the Logistics & Transport Award<br />
The Gothenburg project ”Full load – half the emissions”, which is being run by DB <strong>Schenker</strong>’s<br />
Gothenburg District, has been nominated as one of three finalists for the Logistics & Transport<br />
Award 2011 in the Environmental Investment of the Year category.<br />
“We have received a large number of entries for this year’s<br />
competition and the jury have selected you as one of the three<br />
finalists in this category. The winner will be announced at the<br />
award ceremony on May 26, which will take place on stage in<br />
conjunction with the Logistics & Transport Fair in Gothenburg.”<br />
The Logistics & Transport Award was established to reward<br />
those in the industry that have come to the fore as a result of<br />
their excellent transport and logistics work. The award was<br />
initiated by the journal Transport & Logistik iDag and is presented<br />
in collaboration with the Logistics & Transport Fair.<br />
DB <strong>Schenker</strong>’s Gothenburg District has “Full load – half the<br />
emissions” as a theme for its environmental programme. The<br />
aim is to halve carbon emissions in the city centre through to<br />
2015.<br />
The project covers three different areas<br />
Smart Logistics<br />
Vehicles and fuels<br />
Properties<br />
Smart Logistics<br />
Within Smart Logistics, DB <strong>Schenker</strong> is involved in a collaborative<br />
project “Climate smart city distribution”, run by<br />
Business Region Gothenburg with partners that include Volvo,<br />
DHL, Posten and Chalmers University of Technology. There<br />
are ongoing discussions with consignees, retailing associations<br />
and other parties to improve logistics in the city centre<br />
and to avoid unnecessary driving. The aim is to as far as possible<br />
optimise routes through consolidation.<br />
Vehicles and fuels<br />
“In consultation with automotive manufacturers and haulage<br />
companies we are currently testing different fuels,” explains<br />
District Manager Tomas Johansson. “At the end of 2010, there<br />
were three gas-powered parcel vehicles in operation and one<br />
hybrid gas/diesel distribution vehicle. A further gas-powered<br />
vehicle will be brought into operation next year and there are<br />
plans for a further hybrid vehicle.”<br />
Other fuels use traditional diesel mixed with RME, biogas and<br />
ACP Evolution Diesel, where tall oil has been refined together<br />
with normal crude oil.<br />
“There are many fuels that can be used,” states Tomas. “We<br />
must also be able to fill up vehicles and in that respect the<br />
solutions are not always available.”<br />
Climate-smart terminal<br />
The Gothenburg District also has plans to commence reconstruction<br />
of the terminal at Bäckebol in 2011. Even in this<br />
project, the environment is firmly in focus.<br />
“We’re looking at in-house logistics and the working environment<br />
and when it comes to sustainability we’re working<br />
to have the terminal certified according to the international<br />
environmental certification system LEED,” Tomas explains.<br />
8
New technology &<br />
Sustainability Award<br />
TGM in Gothenburg winner of the<br />
DB <strong>Schenker</strong> Sustainability Award 2010<br />
DB <strong>Schenker</strong> tests new<br />
technology for Volvo<br />
Volvo Trucks has developed a new concept with an engine that runs<br />
on a mixture of methane gas and diesel. In 2010, testing of this new<br />
technology began in commercial traffic through various companies,<br />
including the DB <strong>Schenker</strong> haulage company TGM in Gothenburg.<br />
This new technology means that the environmental benefits of the<br />
gas are combined with the high output of the diesel engine and in<br />
doing so considerably less energy is used compared with traditional<br />
gas-powered trucks. It requires varying amounts of diesel during<br />
operation. However, the truck can also be run on diesel alone,<br />
making it a realistic alternative in areas where the gas distribution<br />
system has not yet been fully developed.<br />
The estimate is that energy use will be around 25 per cent lower<br />
compared with traditional solutions for gas operation at the same<br />
time that output and drivability should remain the same as conventional<br />
diesel trucks. Eight trucks are included in the first test.<br />
“I didn’t believe it as there are so many haulage<br />
companies within DB <strong>Schenker</strong> that would be<br />
worthy winners,” states Roger Nilsson, President<br />
of TGM.<br />
The award was presented on May 11 at the Bilspeditions<br />
Transportörsförening (BTF) congress<br />
in Helsingborg. Apart from the honour of winning,<br />
there is also a trip to Stuttgart to visit the<br />
Mercedes plant. TGM received the award partly<br />
because it has for a long time been a driving<br />
force within the DB <strong>Schenker</strong> sustainability<br />
programme. They have acted as test pilots for<br />
new engine technology and new fuels and Roger<br />
STATEMENT BY THE JURY<br />
Nilsson is active in the City of Gothenburg<br />
Logistics Network. He also took the initiative<br />
for newly established collaboration in Gothenburg<br />
city centre to improve safety and security<br />
for drivers and to counteract goods theft.<br />
The DB <strong>Schenker</strong> Sustainability Award is presented<br />
each year to a haulage company within<br />
the DB <strong>Schenker</strong> network. The winner is the<br />
haulage company that has succeeded best,<br />
through expert leadership, in improving the<br />
working environment and road safety and reducing<br />
environmental load within the company.<br />
Through considerable commitment to environmental issues, TGM has for a<br />
long time been a driving force in sustainability work within DB <strong>Schenker</strong>.<br />
The haulage company and its staff are always willing to help and share<br />
their knowledge.<br />
They have acted as test pilots for new engine technology and new fuels.<br />
Students, researchers and politicians have been received in the same<br />
direct, positive way – they are all offered the opportunity to take a trip<br />
out into reality.<br />
Roger Nilsson is active in the City of Gothenburg Logistics Network and he also took<br />
the initiative for collaboration in Gothenburg to improve safety and security for drivers<br />
and to counteract goods theft.<br />
The company has a certified management system for quality, environment and road<br />
safety and is focusing systematically on working environment issues.<br />
9
New online tool provides a total overview of emissions<br />
Deutsche Bahn (DB), together with the International<br />
Union of Railways (UIC) and six other partners, have<br />
developed EcoTransIT World – an online tool for calculating<br />
emissions from a global transport chain. The tool can<br />
be used to calculate environmentally impacting emissions<br />
within a selected transport chain and also demonstrate<br />
whether it is possible to optimise transport from a financial<br />
and environmental point of view.<br />
EcoTransIT World is the first tool that can calculate<br />
energy use and carbon emissions on a global level using<br />
all modes of transport. The user can enter an optional<br />
number of starting points, destinations and temporary<br />
stops to visualise different transport combinations and<br />
compare emissions. This makes it easier to decide which<br />
transport chain is not only the financially most advantageous<br />
but also which one generates the least impact<br />
on the environment. The tool can also propose a suitable<br />
transport chain based on actual routes. The user states<br />
the starting point and end-point at an optional location in<br />
the world. The tool then proposes the next road, port or<br />
airport, depending on the information provided by the user.<br />
EcoTransIT World is free of charge. You can find the tool<br />
under “Environment” at dbschenker.com<br />
10
GRI 2<br />
CEO<br />
Ingvar Nilsson<br />
An up-to-date list of the Board of Directors and the Executive<br />
Management for 2011 can be found at www.dbschenker.com/se<br />
Board of Directors, <strong>Schenker</strong> AB 2010<br />
DB <strong>Schenker</strong>'s Swedish organisation 2010<br />
LAND DIVISION<br />
Thor Bergby<br />
Mats Grundius (2011)<br />
Domestic<br />
International<br />
Parcel<br />
Coldsped Transport<br />
Rail<br />
LOGISTICS DIVISION<br />
Mats Olsson<br />
Consumer<br />
Retail/Fashion<br />
Automotive<br />
Technology<br />
Healthcare<br />
STAFFS<br />
Finance: Karsten Keller<br />
HR: Yvonne Pokropek<br />
IT: Tommy Sulutvedt<br />
Marketing: Bo Hallams<br />
AIR & OCEAN DIVISION<br />
Helgi Ingolfsson<br />
Air<br />
Ocean<br />
Fairs & Exhibitions<br />
<strong>Schenker</strong> Consulting AB<br />
Niklas Ward<br />
<strong>Schenker</strong> Dedicated Services AB<br />
Magnus Strand<br />
<strong>Schenker</strong> Privpak AB<br />
Tina Rundström<br />
Ordinary board members:<br />
Thor Bergby<br />
Hans Carlheim (E)<br />
Kristin Hedlund<br />
Christine M Johansson (E)<br />
Karsten Keller<br />
Håkan Larsson<br />
Ingvar Nilsson<br />
E = Employee representative<br />
Deputy board members:<br />
Agneta Lind (E)<br />
Kenny Johansson (E)<br />
Kjell Eriksson (E)<br />
CEO:<br />
Ingvar Nilsson<br />
Vice-President:<br />
Thor Bergby<br />
Chairman:<br />
Håkan Larsson<br />
<strong>Schenker</strong> Åkeri<br />
Mats Grundius<br />
Our organisation<br />
The President of <strong>Schenker</strong> North is Ingvar Nilsson, who<br />
is also the CEO of <strong>Schenker</strong> AB. The names of the presidents<br />
of the other Swedish companies can be seen in the<br />
chart above. There are management teams on each level.<br />
The management teams for DB <strong>Schenker</strong> Sweden<br />
include persons responsible for the largest operating<br />
areas as well as heads of staffs and the President.<br />
<strong>Schenker</strong> AB’s Board of Directors reaches decisions<br />
of general strategic significance which the Executive<br />
Management then implement. Each company adopts its<br />
own policies within the framework of the DB Group’s<br />
<strong>Schenker</strong> Property Sweden AB<br />
Ann–Charlotte Hellman<br />
Bengt-Arne Björk (2011)<br />
code of conduct and other Group directives. The<br />
Annual General Meeting is not held in Sweden as the<br />
DB <strong>Schenker</strong> Group is owned by DB (Deutsche Bahn).<br />
There is a bonus programme for the Executive Management<br />
and certain employees on different levels. The<br />
payment of bonuses is linked primarily to the company’s<br />
financial results.<br />
The Swedish organisation is part of <strong>Schenker</strong> North,<br />
which comprises the DB <strong>Schenker</strong> Group companies<br />
in Denmark, Norway, Sweden, United Kingdom and<br />
Ireland.<br />
Executive Management, DB <strong>Schenker</strong>'s operations in Sweden<br />
Ingvar Nilsson (CEO <strong>Schenker</strong> North)<br />
Thor Bergby (Vice-President and Head of Land Division)<br />
Mats Olsson (President <strong>Schenker</strong> Logistics)<br />
Helgi Ingolfsson (Head of Air & Ocean Division)<br />
Tommy Sulutvedt (CIO <strong>Schenker</strong> North)<br />
Karsten Keller (CFO <strong>Schenker</strong> North)<br />
Bo Hallams (Marketing Director)<br />
Yvonne Pokropek (Director of Human Resources)<br />
<strong>Schenker</strong> AB comprises central staffs and the three<br />
divisions – Land, Air & Ocean and Logistics.<br />
DB <strong>Schenker</strong> Sweden is the name given to all DB <strong>Schenker</strong><br />
companies in the country – <strong>Schenker</strong> AB with the Land,<br />
Logistics and Air & Ocean divisions, as well as the companies<br />
<strong>Schenker</strong> Åkeri AB, <strong>Schenker</strong> Consulting AB, <strong>Schenker</strong><br />
Dedicated Services AB, <strong>Schenker</strong> Privpak AB and <strong>Schenker</strong><br />
Property Sweden AB.<br />
DB <strong>Schenker</strong> North comprises the DB <strong>Schenker</strong> Group<br />
companies in Denmark, Ireland, Norway, United Kingdom<br />
and Sweden.<br />
11
GRI 4<br />
GRI makes comparison easier<br />
This report follows the principles and standards produced by the organisation Global Reporting Initiative* (GRI) based in<br />
Amsterdam. GRI was founded in 1997 as a collaborative initiative involving CERES (Coalition for Environmental Responsible<br />
Economies) and UNEP (United Nations Environmental Programme). GRI’s members are non-profit organisations, international<br />
groups of companies and industry organisations.<br />
GRI standards promote international harmonisation of<br />
reports and facilitate compilation of relevant, credible<br />
information about corporate financial, environmental and<br />
social conditions.<br />
In brief, the Corporate Social Responsibility Report according<br />
to GRI guidelines should have the following content<br />
and page references to this report can be found below:<br />
1. Vision and strategies (GRI 1 / sid 3)<br />
Company’s sustainability issues,<br />
including a statement from the CEO.<br />
2. Profile (GRI 2 / page 4, 11, 13, 14)<br />
Discusson with stakeholders, the company’s operating<br />
areas and organisation as well as the scope of the<br />
report.<br />
3. Costument competitideness and management<br />
systems (GRI 3 / page 15–18)<br />
4. Cross-reference between GRI indexes<br />
and the contents of the report (GRI 4/page 12)<br />
5. Core indicators (GRI 5 / page 19–39)<br />
• Finance, EC1–EC10 (page 20–22)<br />
• Environment, EN1–EN16 (page 23–29)<br />
• Social responsibility, LA1–LA11,<br />
HR1–HR 7, SO1–SO3, PR1–PR3 (page 30-39)<br />
• Industry core indicators, LT1-LT12<br />
(page 22, 28, 29)<br />
We do not report any integrated indicators and instead<br />
we limit ourselves to the most important financial,<br />
environmental and social core indicators.<br />
We also report core indicators from GRI’s Logistics and<br />
Transport Sector Supplement, pilot version.<br />
Information about GRI can be found at<br />
www.globalreporting.org<br />
For further information about DB <strong>Schenker</strong>’s<br />
environmental work:<br />
nora.kallstrom@dbschenker.com (Company information)<br />
ulla.ahrlin@dbschenker.com (Human resources)<br />
monica.holm@dbschenker.com<br />
(Environment)<br />
anders.bukk@dbschenker.com<br />
(Finances)<br />
www.dbschenker.com/se (Copies of ISO certificates)<br />
*GRI has neither examined the content of this<br />
report nor assessed the credibility of information<br />
provided. Nor has the report been examined by an<br />
independent party.<br />
12<br />
The report is based on the GRI guidelines from June<br />
2002. There will be a switch to G3 guidelines with<br />
effect from the next issue.
GRI 2<br />
Scope of the report<br />
This CSR Report contains figures for and describes events within<br />
DB <strong>Schenker</strong> in Sweden and its affiliated companies from January 1,<br />
2010 to December 31, 2010. The previous CSR Report covered<br />
2009. The report is aimed primarily at customers seeking information<br />
about how we deal with financial, environmental and social<br />
issues. It is also aimed at other interest groups, such as employees,<br />
suppliers, the EU and other public bodies and students. We make<br />
use of the GRI guidelines from 2002.<br />
The core indicators in the Report refer to all three DB <strong>Schenker</strong> divisions,<br />
Land, Air & Ocean and Logistics. <strong>Schenker</strong> AB’s Swedish affiliated<br />
companies are also covered by this report. <strong>Schenker</strong> AB shares<br />
premises with affiliated companies at a number of locations. Many<br />
of the affiliated companies are <strong>Schenker</strong> AB suppliers (and vice<br />
versa in some cases). No organisational changes affecting the Group,<br />
reported as a whole, have taken place since the previous report.<br />
The company has two operating areas that are subject to reporting<br />
requirements under the Environmental Code, i.e. washing facilities<br />
for vehicles and storage facilities for oil products. Storage of oil<br />
products and other hazardous chemicals are also covered by the<br />
Protection against Accidents Act as well as the Hazardous and<br />
Explosive Goods Act and Ordinance.<br />
The company has two operating areas which require permits under<br />
the Environmental Code: the transport of waste and dangerous<br />
waste in haulage operations. These operations could involve the<br />
risk of the waste spreading and not reaching an approved waste<br />
handling facility.<br />
GRI 2.13+2.15<br />
The Report covers the following<br />
divisions within <strong>Schenker</strong> AB plus<br />
associate companies:<br />
Social core<br />
indicators<br />
Environmental<br />
core indicators<br />
<strong>Schenker</strong> AB, Land Division* № № №<br />
<strong>Schenker</strong> AB, Air & Ocean Division** № №<br />
<strong>Schenker</strong> Logistics AB № № №<br />
<strong>Schenker</strong> Privpak AB № № №<br />
<strong>Schenker</strong> Dedicated Services AB № № №<br />
<strong>Schenker</strong> Consulting AB № № №<br />
<strong>Schenker</strong> Åkeri AB № № №<br />
<strong>Schenker</strong> Property Sweden AB № № №<br />
Financial core<br />
indicators<br />
* Environmental core indicators – emissions etc. from vehicles<br />
belonging to our sub-suppliers are also reported.<br />
** Environmental core indicators – not a full account of environmental core<br />
indicators – emissions from air and ocean transport are not reported.<br />
13
GRI 2<br />
Developing in dialogue with our stakeholders<br />
Our most important stakeholders are our customers, employees and suppliers. By far the most important<br />
group of suppliers are the haulage companies that we contract as carriers.<br />
Customer dialogue<br />
Communication by DB <strong>Schenker</strong> Sweden with customers<br />
takes place mainly via the sales force, the customer<br />
service department, the website and the customer<br />
magazine. Each year since 1998 a representative number<br />
of customers (approximately 2,500) have been asked to<br />
assess us through a satisfied customer survey (Satisfied<br />
Customer Index).<br />
The Index is an indication of what we are good at and<br />
where we need to improve. Each branch office of the<br />
Land Division formulates its own operating plans using<br />
the Satisfied Customer Index as a starting point.<br />
Many customers make specific quality and environmental<br />
demands as part of the procurement process whilst<br />
other customers assess our work in this area through<br />
customer and supplier questionnaires. We incorporate<br />
quality and environmental demands into our normal<br />
contract review with the customer. We often refer to<br />
our CSR Report, which provides an overall picture of<br />
the company.<br />
Employee appraisals<br />
Each DB <strong>Schenker</strong> Sweden employee has a planned<br />
appraisal discussion with his/her manager. Through<br />
an annual questionnaire all employees answer questions<br />
about their understanding of the objectives that<br />
are laid down and what they feel about their working<br />
environment and working situation. The employees also<br />
assess their managers. The results are compiled into an<br />
Employee Index.<br />
Hauliers and other suppliers<br />
The majority of hauliers that we engage are members of<br />
BTF (Bilspeditions Transportörförening) which is thus also<br />
one of our means of communicating with the hauliers.<br />
The hauliers also have access to their own website at<br />
DB <strong>Schenker</strong> Sweden. A monthly newsletter is published<br />
on the website along with other information which the<br />
hauliers need in order to discharge their obligations to<br />
DB <strong>Schenker</strong> Sweden. There is also an extensive interactive<br />
questionnaire which must be completed once a year.<br />
The replies received from the hauliers are used as a basis<br />
for follow-up between the district offices and the hauliers.<br />
The community<br />
DB <strong>Schenker</strong> Sweden monitors public discussion and is<br />
also a member of different groups and committees within<br />
the Swedish Haulage Association. It is a member of NTM<br />
(Network for Transport and the Environment) and takes<br />
part in the government’s Logistics Forum. When invited,<br />
DB <strong>Schenker</strong> Sweden also takes part in various initiatives<br />
taken by transport purchasers, mainly represented by the<br />
non-profit association Q3, which works to improve procurement<br />
of transport services in relation to the working<br />
environment, the environment and road safety.<br />
14
GRI 3<br />
Values create our corporate culture<br />
In 2009, DB <strong>Schenker</strong> officially announced<br />
that the Group supports the 10<br />
principles in the UN’s Global Compact.<br />
A corporate culture is the result of the values that characterise<br />
the people at a company. DB <strong>Schenker</strong> Sweden is an<br />
old-established company with values that have had been<br />
firmly embedded for a long time. The corporate culture<br />
offers security and strength and we are proud of it. This is<br />
what has made us the market leader.<br />
Values and corporate culture are also ‘living’ processes and<br />
need to evolve as society evolves if the company is to keep<br />
pace with future changes. By talking about values we remind<br />
ourselves of the values that are important. This helps us to<br />
maintain focus and clarity. The values mean that we enjoy<br />
our work and generate the commitment required for a company<br />
to continue to develop successfully.<br />
In today’s globalised society commitment on the part of<br />
every employee is vital. Competition is keener and we need<br />
to constantly improve and become quicker and more costeffective<br />
if we are to retain our customers and acquire new<br />
customers.<br />
The values which characterise us at DB <strong>Schenker</strong> Sweden:<br />
We do the right thing from the outset<br />
• We must endeavour to achieve 100% at every stage. This<br />
means that we must do the right thing from the outset<br />
and go to the very root of a problem when it arises. If we<br />
fail, we need to inform the customer before the customer<br />
informs us.<br />
• 99% delivery assurance sounds good. However, this still<br />
means a couple of thousand errors every day. This is not<br />
good enough.<br />
We know that customer demands make us more efficient<br />
• Customer demands produce better solutions at a lower<br />
cost. This makes us better.<br />
• A positive attitude to customer demands means that<br />
we retain and increase the head start we have on our<br />
competitors.<br />
We treat the customer as we would like to be treated<br />
ourselves<br />
• We should treat our customers with service-mindedness,<br />
honesty and know-how.<br />
• The customer evaluates us in line with how we last<br />
treated him or her as a customer.<br />
• We are the only logistics provider in Sweden that can<br />
offer personal local presence with a global ‘one-stop shop’<br />
offer. This makes us unique.<br />
We support each other and we have a high level<br />
of tolerance<br />
• We treat each other with respect and we have an open<br />
climate.<br />
• Those who already work at the company are happy<br />
and are given the opportunity to develop within the<br />
company.<br />
• It also makes it easier to attract new skilled and<br />
motivated employees.<br />
We assume responsibility for people, the environment<br />
and society<br />
• We seek to improve the environment, both for employees<br />
and for those around us.<br />
• We are involved in the development of society, both<br />
locally and globally.<br />
• Active, honest environmental and social responsibility<br />
is a prerequisite for doing good business.<br />
We are proud of being ‘glocal’<br />
• We are proud of our contact with local customers and partners.<br />
• We are equally proud of being part of Deutsche Bahn –<br />
one of the world’s largest and best logistics groups.<br />
• It is the combination of local and global that makes us<br />
unique and strong.<br />
Human rights<br />
Principle 1: Businesses should support and respect the<br />
protection of internationally proclaimed human rights.<br />
Principle 2: Make sure that they are not complicit in<br />
human rights abuses.<br />
Labour standards<br />
Principle 3: Businesses should uphold the freedom of<br />
association and the effective recognition of the right<br />
to collective bargaining.<br />
Principle 4: Eliminate all forms of forced compulsory<br />
labour.<br />
Principle 5: The effective abolition of child labour.<br />
Principle 6: The elimination of discrimination in respect<br />
of employment and occupation.<br />
Environment<br />
Principle 7: Businesses should support a precautionary<br />
approach to environmental challenges.<br />
Principle 8: Undertake initiatives to promote greater<br />
environmental responsibility.<br />
Principle 9: Encourage the development and diffusion of<br />
environmentally friendly technologies.<br />
Anticorruption<br />
Principle 10: Businesses should work against corruption<br />
in all its forms, including extortion and bribery.<br />
Facts about Global Compact<br />
Global Compact was launched by Kofi Annan at the World<br />
Economic Forum in 1999. The aim of the initiative is to bring<br />
together international businesses, UN bodies and labour<br />
market and social organisations to support ten main principles<br />
affecting human rights, labour, environment and corruption.<br />
The aim is for commerce and industry, together with other<br />
stakeholders in society, to become part of the solution to the<br />
challenges generated by globalisation. Global Compact is not a<br />
regulatory institution but rather a voluntary organisation which<br />
today comprises hundreds of companies throughout the world<br />
as well as non-government organisations and trade unions.
GRI 3<br />
Our most important policies<br />
Employees<br />
Motivated, committed, knowledgeable employees are<br />
prerequisites for utilising the potential of the market<br />
and achieving success. It is therefore important to have<br />
active, clear leadership that brings about a climate where<br />
everyone feels satisfied and involved in their work. This<br />
is achieved by all employees:<br />
understanding their role and their duties, receiving<br />
the necessary information and having the requisite<br />
authority to discharge their duties.<br />
having at least one appraisal discussion each year.<br />
devoting an average of at least two days each year to<br />
developing their skills and expertise.<br />
together with their immediate superior producing an<br />
activity plan based on the results of the annual NMI<br />
employee survey – (Satisfied Employee Index).<br />
being offered the opportunity for promotion through<br />
the fact that the company largely recruits in-house.<br />
Working environment policy (GRI LA6)<br />
DB <strong>Schenker</strong>’s workplaces in Sweden should be characterised<br />
by a safe and stimulating working environment<br />
that promotes good attendance and motivated employees.<br />
This applies both to the company’s own employees as<br />
well as hired personnel. The company management has<br />
ultimate responsibility for the working environment at<br />
the company. However, everyone at the workplace has<br />
personal responsibility for their own health and working<br />
environment and co-operating to ensure there is a good<br />
working environment and a good corporate climate. This<br />
is achieved:<br />
through a systematic working environment programme<br />
where we continuously map, rectify and evaluate the<br />
working environment.<br />
by setting objectives each year for our working environment<br />
programme and including working environment<br />
measures in the budget process.<br />
through continuous development of the skills and<br />
know-how of management and employees in working<br />
environment issues.<br />
Quality and diversity policy (GRI HR4+LA10)<br />
At DB <strong>Schenker</strong> Sweden we consider diversity to be<br />
a strength and we appreciate differences.<br />
Our company should be a workplace that everyone can<br />
be proud of.<br />
We should be an attractive alternative when women<br />
and men from different backgrounds and with different<br />
experience choose a workplace and an employer.<br />
Our workplaces should be free of harassment and<br />
discrimination.<br />
An organisation marked by equality and diversity leads<br />
to greater satisfaction and professional treatment and<br />
creates security for employees, partners, jobseekers, customers<br />
and suppliers. We are convinced that the operations<br />
we conduct are better and more profitable when we<br />
make active use of all the experience and expertise of the<br />
company’s employees. We will continue to work actively<br />
to promote equal rights and opportunities for women and<br />
men with regard to work, terms and conditions of employment<br />
and opportunities for professional development.<br />
Equality and diversity (GRI PR2)<br />
Our operations should be constantly developed.<br />
This means that:<br />
we view all activities as a totality.<br />
we satisfy the demands that have been made.<br />
our resources are used where they generate the<br />
greatest benefit for our customers as well as<br />
maximum profitability.<br />
our development is governed by external expectations<br />
and future demands.<br />
we should increase the level of quality to the customer<br />
and provide maximum customer benefit. The work is<br />
focused on achieving concrete improvements in<br />
operating quality.<br />
16
GRI 3<br />
Environment<br />
We contribute to sustainable social development by<br />
offering effective logistics solutions and transport, with<br />
a constant reduction in environmental impact.<br />
This means that we:<br />
use our resources optimally.<br />
heighten awareness of environmental issues among<br />
all employees and provide them with the opportunity<br />
to at all times take the environment into account in<br />
their day-to-day work.<br />
prevent air, land and water pollution by taking into<br />
consideration environmental impact in the development<br />
of each new service.<br />
view measures aimed at improving the environment<br />
as long-term investments.<br />
influence, make demands on and co-operate with<br />
customers, suppliers and other parties.<br />
support research and the development of fuel,<br />
transport technology and logistics.<br />
comply with laws, ordinances and other official<br />
directives.<br />
Safety (GRI PR1)<br />
Through preventive safety work we reduce the risk of<br />
personal injury and financial loss. The employees are our<br />
most important safety instrument, followed by technical<br />
safety solutions. This means that we should:<br />
analyse safety risks in relation to our employees,<br />
facilities and operations.<br />
implement safety improvement measures.<br />
investigate crime.<br />
ensure a good level of fire safety.<br />
train personnel with the aim of retaining a high level<br />
of safety awareness.<br />
work actively to ensure dangerous goods are handled<br />
correctly.<br />
apply business ethics that reinforce relationships with<br />
our customers and provide open, correct information.<br />
Road safety (GRI PR1)<br />
DB <strong>Schenker</strong> Sweden and associated haulage companies<br />
should strive to achieve a consistently high level of road<br />
safety in their business operations, which means that our<br />
drivers, fellow road-users, customers and our parties feel<br />
safe and secure. Our initiatives, actions and behaviour on<br />
the road should contribute to realising the zero accident<br />
vision. This means that:<br />
vehicles should be well maintained, ensuring they<br />
remain in good, roadworthy condition.<br />
employees should be well acquainted with laws and<br />
ordinances that should be complied with when using<br />
the vehicles.<br />
vehicles should be driven with the greatest concern for<br />
fellow road-users so that we are seen to be showing a<br />
good example out on the roads.<br />
seat belts should always be worn, both in trucks and<br />
cars.<br />
systems and routines should be in place for reporting<br />
vehicle faults and providing feedback.<br />
when purchasing vehicles and equipment, particular<br />
attention should be given to factors that improve road<br />
safety and personal safety.<br />
transportation should be carried out by personnel<br />
who are not under the influence of any unlawful<br />
substance.<br />
The Swedeis Transport Administration instructions for<br />
securing loads should be known and complied with.<br />
DB <strong>Schenker</strong>’s policy regarding HIV and AIDS<br />
(GRI LA8)<br />
The working situation of an employee who is HIVpositive<br />
or who has AIDS must, as far as the illness<br />
permits, remain unchanged. A person may not be transferred<br />
against his/her will if this is not done to protect<br />
him or her from risks in the working environment. An<br />
employee who is HIV-positive, or who has AIDS, is<br />
entitled to decide who should be informed about the<br />
situation that has arisen.<br />
Alcohol and drug policy<br />
DB <strong>Schenker</strong> is characterised by quality, responsibility,<br />
safety and enjoyment. We do not accept abuse of alcohol<br />
or drugs. A person who has an abuse problem should receive<br />
help and this is a managerial responsibility. Abuse<br />
problems affect us all.<br />
Our ambition is “Abuse goes – employee stays”.<br />
We should have workplaces that are free of alcohol<br />
and drugs.<br />
All employees should be aware of the company’s rules<br />
and views regarding alcohol and drugs and we should<br />
create a contingency plan so that we can counteract<br />
and deal with alcohol and drug problems as early as<br />
possible.<br />
All managers with human resource responsibility<br />
should receive training in how to handle these<br />
problems.<br />
Policies are the basic principles for a way a company or an organisation acts. Above are a number of DB <strong>Schenker</strong> Sweden’s policies and what they mean in practice.<br />
17
GRI 3<br />
Quality is based on commitment,<br />
wise thoughts and clear leadership<br />
As one of the leading logistics companies on the market DB <strong>Schenker</strong><br />
is of major significance to Swedish industry. The high quality of its<br />
services has a positive impact on its customers’ competitiveness,<br />
both nationally and internationally. A high level of quality is achieved<br />
through the commitment of the management, sensible guidelines and<br />
a clearly defined management system.<br />
The business plan is a central part of our management<br />
system. There are, for example, overall<br />
strategies, action plan and basic values as well<br />
as central aims and guidelines.<br />
The DB <strong>Schenker</strong> management system has been<br />
certified according to ISO 9001:2008 and ISO<br />
14001:2004 and has also been prepared for<br />
certification according to the working environment<br />
standard OHSAS 18001. This means that<br />
operations are checked regularly through visits<br />
by external and internal auditors. Copies of the<br />
company’s ISO certificates can be found on the<br />
website (www.dbschenker.com/se) under the<br />
heading Quality and Sustaininability.<br />
DB <strong>Schenker</strong>’s aim is to:<br />
have customers who are satisfied with how<br />
we carries out their assignments.<br />
have employees who are motivated, competent<br />
and always know how the customer’s<br />
assignment is to be implemented.<br />
take into account both customer benefit and<br />
cost efficiency.<br />
This means that objectives are broken down<br />
into growth, profitability, efficiency, quality,<br />
customer satisfaction and employee motivation.<br />
There are also overall environmental<br />
objectives and road safety objectives as part<br />
of the sustainability programme.<br />
DB <strong>Schenker</strong> applies the Precautionary Principle<br />
according to the Rio Declaration and conducts<br />
extensive risk management with load securing,<br />
security advisers for dangerous goods and liability<br />
insurance.<br />
On the website (www.dbschenker.com/se)<br />
DB <strong>Schenker</strong> offers a growing number of<br />
e-services which facilitate our customers’<br />
transport administration before, during and<br />
after transport. On the website our customers<br />
can book transport, monitor goods, receive<br />
price details and time schedules, examine<br />
freight documents and invoices, extract emission<br />
reports for road transport and a great<br />
deal besides. Correctly utilised, e-services lead<br />
to a higher degree of quality and sustainable<br />
development for all parties concerned.
Financial core indicators<br />
Environmental core indicators<br />
Social core indicators<br />
Core indicators 2010<br />
according to GRI standards
GRI<br />
Financial core indicators 2010<br />
Administration report for <strong>Schenker</strong> AB<br />
Operations<br />
The company carries on transport and logistics operations and provides<br />
consultancy services within these areas.<br />
The company is a wholly-owned subsidiary of <strong>Schenker</strong> North AB<br />
(556361-1762), Gothenburg, which is in turn a wholly-owned subsidiary<br />
of BTL AB (556016-4310), Gothenburg, which is in turn a<br />
wholly-owned subsidiary of <strong>Schenker</strong> International AB (556557-2897),<br />
Gothenburg. The consolidated accounts are prepared by <strong>Schenker</strong> International<br />
AB’s ultimate parent company, Deutsche Bahn AG, Berlin,<br />
Germany. The subsidiary <strong>Schenker</strong> Consulting AB is operated on commission<br />
with <strong>Schenker</strong> AB. Privpak AB and <strong>Schenker</strong> Åkeri AB, which<br />
are owned by <strong>Schenker</strong> North AB, are also operated on commission<br />
with <strong>Schenker</strong> AB.<br />
Key events during the year<br />
Operations during the year began to recover from the global financial<br />
crisis, which has had a positive impact on volumes. The number of<br />
consignments transported increased during 2010 compared with<br />
2009 by 7.9% to approximately 18.8 million. Net sales amounted to<br />
SEK 12.7 billion, which is an increase of 8.9% compared with 2009.<br />
In September 2010, the Group company Hangartner AB merged with<br />
<strong>Schenker</strong> AB. Hangartner carries on combined traffic (rail/road) within<br />
Europe. During 2009, these operations generated net sales of SEK 506<br />
million with around 40 employees. The new company is included in the<br />
results for the hole of 2010. The operating profit was SEK 161 million,<br />
which is a fall of SEK 43 million compared with 2009.<br />
During 2010, the company, to a greater extent than previously, was<br />
charged with costs for administrative services from central functions<br />
at the owner companies. Together with the merger with Hangartner<br />
this resulted in an increase in administrative costs and a fall in the<br />
operating profit compared with 2009. The underlying operating profit,<br />
however, increased compared with 2009.<br />
20
GRI<br />
EC1–EC5<br />
CUSTOMERS<br />
SUPPLIERS<br />
EC1. Statement of comprehensive income and Statement of financial<br />
position, KSEK (DB <strong>Schenker</strong> in Sweden)<br />
2008 2009 2010<br />
Net sales 14 671 734 13 054 393 14 251 257<br />
Operating profit 589 806 331 902 230 205<br />
Total assets 4 994 217 5 012 521 5 450 857<br />
Shareholders’ equity* 669 574 1 111 555 1 071 805<br />
** Refers to the parent company <strong>Schenker</strong> North AB<br />
EC3. Cost of goods, materials and services, KSEK<br />
2008 2009 2010<br />
-11 760 021 -10 880 492 -12 985 681<br />
EC4. Proportion of supplier invoices paid on time (%)<br />
2008* 2009 2010<br />
90.26 94.8 95<br />
* The figures have been corrected compared with the report for the<br />
preceding year<br />
EC2. The largest companies in the industry<br />
Market position in Europe<br />
Land transport<br />
1 DB <strong>Schenker</strong><br />
2 DHL<br />
3 DSV<br />
4 Dachser<br />
5 Geodis<br />
EMPLOYEES<br />
EC5. Employee costs, KSEK<br />
2008 2009 2010<br />
-1 992 163 -1 950 793 -1 965 133<br />
Market position in the world Air transport Sea transport<br />
1 DHL<br />
2 DB <strong>Schenker</strong><br />
3 UPS<br />
4 Panalpina<br />
5 Kühne + Nagel<br />
1 Kühne + Nagel<br />
2 DHL<br />
3 DB <strong>Schenker</strong><br />
4 Panalpina<br />
5 UPS<br />
21
GRI EC6-EC10, LT 1<br />
FINANCIERS<br />
EC6. Dividend to owners, KSEK<br />
2008 2009 2010<br />
0 0 0<br />
LT1. Number of directly controlled vessels<br />
2008 2009 2010<br />
0 0 0<br />
EC7 a. Interest expense, KSEK<br />
2008 2009 2010<br />
-201 350 -186 145 - 131 915<br />
EC7 b. Profit brought forward following dividend to shareholders, KSEK<br />
2008 2009 2010<br />
666 686 904 141 1 068 917<br />
Refers to the parent company <strong>Schenker</strong> North AB<br />
PUBLIC SECTOR<br />
EC8. Tax expense for the year, KSEK<br />
2008 2009 2010<br />
-175 181 -87 764 -72 232<br />
EC9. Subsidies, KSEK<br />
2008 2009 2010<br />
0 0 0<br />
EC10. Donations<br />
During the year <strong>Schenker</strong> AB donated money to a number of nonprofit<br />
organisations. For exampel, we have made a donation to BRIS<br />
(Children’s Rights in Society) instead of sending Christmas cards. We<br />
are a major donor to Chalmers University of Technology and we also<br />
support the Gothenburg Sustainable Development Award. We are<br />
also members of the non-profit association Hydrogen Gas Sweden.<br />
22
GRI<br />
Environmental core indicators 2010<br />
Overall<br />
The environmental core indicators presented here provide an overview<br />
of the resources that DB <strong>Schenker</strong> Sweden uses to carry on its operations.<br />
We also present the extent of emissions into the air, which is also<br />
our most significant environmental aspect, as well as the risk of emissions<br />
affecting land and water.<br />
Emission details only cover emissions from road vehicles operated by<br />
our Swedish Land Division. Emissions from rail have not been included<br />
and nor have emissions from sea and air transport, which takes place<br />
through the Air & Ocean Division.<br />
It is difficult to show how DB <strong>Schenker</strong>’s operations affect our environment<br />
although it is accepted that greenhouse gases (in our case mainly<br />
carbon dioxide) contribute to global warming. Emissions of sulphur and<br />
nitrogen contribute to acidification and eutrophication. Nitrogen and<br />
volatile hydrocarbons and oxygen, together with sunlight, form groundlevel<br />
ozone, which is harmful to flora and fauna. Particulate matter<br />
from vehicle exhaust gases is harmful to our health. Freons contribute<br />
to enlarging the hole in the ozone layer.<br />
Each year we formulate and follow up quantifiable environmental objectives.<br />
The management team adopts the general, central objectives and<br />
each divisional management then formulates action plans to achieve<br />
those objectives. The local units subsequently set their own local environmental<br />
objectives based on the environmental enquiry conducted in<br />
conjunction with ISO 14001 certification.<br />
As a member of the DB Group, DB <strong>Schenker</strong> also has the common<br />
Group climate objective of reducing carbon dioxide emissions per<br />
tonne-kilometre by at least 20 per cent through to 2020. The base<br />
year for this is 2006.<br />
23
GRI<br />
EN1<br />
MATERIAL<br />
EN1. Total consumption, excluding water<br />
DB <strong>Schenker</strong>’s terminals in Sweden use pallets (just over 700,000 pallets<br />
are acquired each year) and packaging material. See volumes below. The<br />
offices use customary office materials, paper (317 tonnes of copying<br />
paper and writing pads) and around 4,000 printer cartridges. In 2010,<br />
<strong>Schenker</strong> Åkeri AB used 11.9 million litres of MK1 diesel and RME.<br />
<strong>Schenker</strong> Åkeri used around 2,500 tyres during the year.<br />
Packaging in kg reported to the Repa register (www.repa.se)<br />
Type of packaging Total (<strong>Schenker</strong> AB, <strong>Schenker</strong> Logistics, Coldsped AB)<br />
2008 2009 2010<br />
Steel plate/other metals 9 685 4 220 1 715<br />
Cardboard/paper 43 126 19 750 6 022<br />
Corrugated cardboard 119 611 150 875 568 441*<br />
Plastic 35 584 22 649 127 563<br />
Total 208 006 197 494 703 374<br />
* New assignment DB <strong>Schenker</strong> Privpak AB<br />
EN2. Recycled material<br />
Information about products manufactured from recycled material is not<br />
available.<br />
ENERGY CONSUMPTION<br />
Producing transport and logistics services requires energy. Apart from large<br />
volumes of vehicle fuel, DB <strong>Schenker</strong> also uses energy to run offices, terminals,<br />
warehouses and refrigeration and freezing facilities (Coldsped).<br />
For domestic road transport we present details of our diesel consumption.<br />
The figures are based on information about the annual consumption of<br />
diesel for DB <strong>Schenker</strong> assignments reported to us by our Swedish hauliers.<br />
This year we received information covering more than 90 per cent of the<br />
vehicles, and supplemented it with estimated consumption for the remaining<br />
vehicles. The historical figures are calculated in the same way. For international<br />
transport we have based the diesel consumption on an estimate of<br />
the transport performed for an average distance of 600 km multiplied by<br />
the weight transported.<br />
DB <strong>Schenker</strong> is endeavouring to achieve greater energy efficiency in all areas.<br />
We have around 40 property managers who are specially trained in energy<br />
efficiency. The training is designed to ensure that each district finds areas<br />
for improvement and savings in electricity, water and heating. Many measures<br />
are often simple and include movement-controlled lighting, keeping<br />
gates closed, turning off computers and other machines at the end of the<br />
working day, correcting the time for activation of ventilation systems and<br />
low-energy light bulbs. This has resulted in a reduction in energy use at<br />
terminals despite the installation of heating systems at several terminals.<br />
120<br />
Carbon dioxide emissions per tkm<br />
Grams C0 2<br />
100<br />
80<br />
60<br />
40<br />
20<br />
tkm 1 (based on<br />
actual weight)<br />
tkm 2 (based on<br />
freight payable<br />
weight)<br />
0<br />
2008<br />
2009 2010<br />
A slow upturn in transport volumes at the beginning of 2010 meant that during<br />
the year we did not return to the 2008 figures although we do see a clear<br />
downturn in CO 2<br />
per tkm compared with the recession year 2009.<br />
24
GRI<br />
EN3-EN4, EN6-EN7<br />
EN3 a. Energy use per source (excl. diesel) in kWh<br />
2008 2009 2010<br />
Electricity 81 910 875 73 936 700 72 819 864<br />
Heating oil* 2 320 000 1 695 700 2 353 300<br />
District heating 21 228 731 18 318 000 17 639 060<br />
Fossil gas 1 326 722 969 600 1 170 900<br />
LPG** 8 678 0 0<br />
Total 106 795 006 94 922 009 91 733 720<br />
** Heating oil translation figure 1 m 3 = 9,960 kWh = approx. 10,000 kWh<br />
** LPG translation figure 1,000 kg = 12,800 kWh<br />
EN3 b. Diesel consumption<br />
Litres kWh<br />
Domestic diesel consumption<br />
2008 (reported) 107 419 320 litres rounded off to 107 000 000 1 070 000 000<br />
2009* (reported) 107 169 697 litres rounded off to 107 000 000 1 070 000 000<br />
2010* (reported) 111 847 082 litres rounded off to 112 000 000 1 120 000 000<br />
International diesel consumption<br />
2008 (estimated) 50 104 215 litres rounded off to 50 000 000 500 000 000<br />
2009** (estimated) 41 087 630 litres rounded off to 41 000 000 410 000 000<br />
2010** (estimated) 36 580 427 litres rounded off to 36 500 000 365 000 000<br />
* Including RME<br />
EN3 c. Total a + b (M7)<br />
Quantity<br />
Unit<br />
2008 Total energy use 1 767 950 006 kWh<br />
Total energy use 6 036 462 023 MJ<br />
2009 Total energy use 1 576 618 980 kWh<br />
Total energy use 5 675 828 329 MJ<br />
2010 Total energy use 1 576 733 720 kWh<br />
Total energy use 5 676 241 392 MJ<br />
EN4. Indirect energy use<br />
Information about indirect energy use is not available.<br />
BIOLOGICAL DIVERSITY<br />
EN6 and EN7.<br />
The size and location of operations linked to biological diversity.<br />
<strong>Schenker</strong> Property Sweden AB owns just over two million m 2 of land,<br />
divided into 56 properties. The largest tenant is DB <strong>Schenker</strong> Sweden.<br />
The total floor space is 512,244 m 2 , of which 73,859 m 2 are in the form<br />
of office space and the remainder is warehouse and terminal space.<br />
The majority of DB <strong>Schenker</strong> Sweden’s facilities are located directly<br />
beside or close to main highways and we thus use the public road network<br />
and other infrastructure facilities.<br />
At the request of <strong>Schenker</strong> Property, the company Golder Associates<br />
carried out an environmental inventory of DB <strong>Schenker</strong>’s facilities in<br />
Sweden in 2002. This showed that at seven locations run-off water from<br />
terminals flows onto sensitive recipients and that two of our terminals are<br />
located within water protection areas – (Luleå 52,264 m 2 and Gothenburg<br />
24,828 m 2 ).<br />
Another terminal, DB <strong>Schenker</strong> Logistics in Nässjö, is in a very sensitive<br />
location high up in the uplands of Småland – in the centre of a watershed<br />
with run-off into important natural areas.<br />
<strong>Schenker</strong> Logistics therefore carried out a nature inventory on its own<br />
initiative in 1999 and subsequently built a dam beside the terminal area.<br />
The dam functions as a filter for any pollutants that find their way into<br />
the water.<br />
An accident in the form of an oil spillage, diesel leakage or the equivalent<br />
would have a harmful effect on water quality – particularly at any of the<br />
three terminals mentioned above. Emissions of sulphur and nitrogen oxide<br />
from our vehicles also contribute to acidification and eutrophication of<br />
watercourses.<br />
Reported environmental incidents during 2010 – see EN13.<br />
25
GRI<br />
EN5, EN8-EN10<br />
EN5. Water consumption (m 3 )<br />
2008 2009 2010<br />
DB <strong>Schenker</strong> Sweden 62 241 50 719 47 294<br />
Coldsped 60 723 61 000 61 000<br />
Total 122 964 111 719 108 294<br />
EN9. Use of ozone-degrading substances<br />
Coolant in use kg<br />
A: Coolant in use at Coldsped (temperaturecontrolled<br />
transport operations)<br />
B: Coolant in use in load carriers owned by <strong>Schenker</strong> Åkeri AB<br />
2010<br />
R22 (kg) R134A R404 R407C R417 R717 Total<br />
(HCFC) (HFC) (HFC) (HFC) (HFC)<br />
EMISSIONER<br />
DB <strong>Schenker</strong>’s most significant environmental aspect is the consumption of<br />
fossil fuel, which generates emissions into the air.<br />
Emission calculations for domestic land transport are based on diesel<br />
consumption reported by DB <strong>Schenker</strong> Sweden’s contracted hauliers see<br />
“Energy” on page 24.<br />
The emissions for international land transport have been calculated by<br />
making an estimate of the transport performed – see “Energy” on page 24.<br />
The calculation is based on a generally estimated figure of 2,264,502,600<br />
tonne-kilometres (transported weight multiplied by an average distance of<br />
600 km). The estimated international consumption is approximately<br />
35 million litres of diesel.<br />
EN8. Greenhouse gases – Carbon dioxide (in tonnes)<br />
2008 2009 2010<br />
International 130 271 106 828 95 109<br />
Domestic 279 290 272 476 267 893<br />
Total 409 561 379 304 363 003<br />
A 112 46 680 0 0 62 000 62 838<br />
B 0 0 480 0 0 0 480<br />
Total A + B 112 46 1 160 0 0 62 000 63 318<br />
ODP* factor 0,055 0 0 0 0 0<br />
ODP** 6,16 0 0 0 0 0 6,16<br />
GWP 100 factor 1 700 1 300 3 260 1 525 1 950 0<br />
GWP 100 /1 000 190 59,8 3 781 0 0 0 4 031<br />
** Ozone-degrading capacity compared with CFC 11, which is factor 1.<br />
** The contribution made by different greenhouse gases to the greenhouse effect<br />
can be compared and added to each other if the volume of each individual gas is<br />
multiplied by its GWP (Global Warming Potential) factor. This factor states how great<br />
an impact the gas has on the climate in relation to carbon dioxide, seen here over a<br />
100-year perspective (GWP 100 ).<br />
Source: National Swedish Environmental Protection Agency website<br />
(www.naturvardsverket.se)<br />
EN10. NO x<br />
– SO x<br />
and other significant emissions 2010 (in tonnes)<br />
International Domestic Total<br />
CO 82 257 339<br />
NO X<br />
589 1790 2379<br />
SO X<br />
11 1 12<br />
HC 86 145 231<br />
PM 10 29 39<br />
26
GRI<br />
EN11-EN16<br />
EN11. Waste volumes (tonnes)<br />
2008 2009 2010<br />
Normal waste<br />
Wood 2 278 1 839 1893<br />
Cardboard 986 1 128 864<br />
Fine paper 213 240 204<br />
Plastic 134 111 123<br />
Metals 130 209 136<br />
Others 94 209 0<br />
Combustible 1 337 1 455 1 318<br />
Unsorted 378 310 333<br />
Landfill - - 50<br />
Dangerous waste<br />
Batteries 3 3 4<br />
Oil 20 27 45<br />
Fluorescent tubes 3 1 4<br />
Others 77 82 46<br />
Total 5 673 5 645 5 020<br />
EN12. Emissions from the vehicle washing facility in Kristianstad per year<br />
EN13. Major emissions of chemicals and oil<br />
During 2010, five minor environmental incidents and 14 minor hazardous<br />
goods incidents were registered in our follow-up system “Incontrol”. All<br />
incidents were reported to the local authorities and clearance measures<br />
have been taken.<br />
EN14. Environmental impact of products and services<br />
Environmental inquiries in conjunction with ISO 14001 certification of<br />
our management system have revealed that our most significant central<br />
environmental aspect is combustion of fossil fuel from transport operated<br />
directly by the company, which gives rise to emissions into the air.<br />
We divide up the emissions into emission of the greenhouse gas carbon<br />
dioxide, which has a global impact, as well as emission of controlled emissions,<br />
which generate regional and local effects. The central environmental<br />
aspects also include energy use. Locally, environmental inquiries also<br />
highlight other aspects, such as water use, waste, staff travel etc.<br />
EN15. Recycling<br />
Not applicable to our primary operating area, transport.<br />
EN16. Legal infringements<br />
There were no legal infringements apart from the environmental and<br />
dangerous goods incidents that took place during the year.<br />
Cadmium<br />
Lead + chrome + nickel<br />
Zinc<br />
Copper<br />
Oil<br />
2010<br />
0.12 g<br />
11.96 g<br />
198.27 g<br />
102.65 g<br />
3.39 kg<br />
27
GRI<br />
LT2<br />
LT2. COMPOSITION OF THE VEHICLE FLEET<br />
Road – domestic<br />
Vehicle size No. of vehicles Average consumption<br />
< 3.5 tonnes 417 1.22 litres/10 km<br />
H/D<br />
Long distance<br />
}<br />
2.8 litres/10 km*<br />
3 260<br />
4.3 litres/10 km*<br />
Total 3 677<br />
* Based on information from the company’s own haulage company.<br />
Vehicle fleet, domestic/Euro classes<br />
2008 2009 2010<br />
Euro 0 1% 0% 0%<br />
Euro 1 3% 2% 1%<br />
Euro 2 22% 11% 9%<br />
Euro 3 56% 52% 50%<br />
Euro 4 12% 21% 22%<br />
Euro 5 7% 14% 18%<br />
Total fuel consumption<br />
tkm Diesel MK1 RME Gas<br />
litres litres m 3<br />
Domestic road transport<br />
Land Division Sweden* 3 758 294 671 111 847 082 826 155 12 952<br />
International road transport<br />
Land Division Sweden** 2 264 502 600 36 580 426 0 0<br />
* The domestic figures are based on the reported figures<br />
** Basis for calculation of international figures – see page 24<br />
Vehicle fleet Europe*/Euro classes<br />
2008 2009 2010<br />
Euro 0 1% 1% 0%<br />
Euro 1 2% 2% 1%<br />
Euro 2 23% 12% 6%<br />
Euro 3 39% 42% 27%<br />
Euro 4 15% 19% 29%<br />
Euro 5 16% 23% 37%<br />
* 21 151 external long-distance vehicle DB <strong>Schenker</strong>'s European vechicle fleet<br />
28
GRI<br />
LT3-LT8<br />
LT3. SUSTAINABLE DEVELOPMENT<br />
LT4. RENEWABLE ENERGY AND ENERGY EFFICIENCY<br />
New vehicles:<br />
90% of domestic vehicles are Euro 3 or newer.<br />
84% of international vehicles are Euro 3 or newer.<br />
Cange of mode of transport:<br />
Over longer distances, and where it is compatible with other customer requirements,<br />
DB <strong>Schenker</strong> uses intermodal road/rail solutions.<br />
Route planning:<br />
We are endeavouring to replace fossil fuels with fuels produced from raw<br />
materials that offer a high degree of renewability.<br />
We are examining our terminals and logistics centres to improve energy<br />
efficiency.<br />
DB <strong>Schenker</strong> Logistics is planning for its logistics centres to be certified as<br />
Green Building facilities and purchases green electricity.<br />
Use of pure RME and biogas/natural gas increased during 2010.<br />
A number of DB <strong>Schenker</strong> haulage companies have acted as pilots for ACP<br />
Evolution – second-generation fuel.<br />
MDE (Methane Diesel) vehicles were also brought into service.<br />
Route planning is particularly important to achieve a high filling level<br />
in our collection and distribution vehicles.<br />
LT5. CONTROLLED EMISSIONS – URBAN AIR<br />
40% of our vehicles are Euro 4 or higher.<br />
LT6. CONGESTION<br />
Through well-planned routes for collection and distribution traffic we are able<br />
to reduce the congestion problem. DB <strong>Schenker</strong>'s concept for city logistics could<br />
also contribute to less congestion.<br />
LT7. NOISE<br />
Our terminal operations could give rise to noise disruption, particularly in areas<br />
where residential development has come gradually closer to industrial areas and<br />
terminals.<br />
LT8. ENVIRONMENTAL IMPACT OF THE COMPANY INFRASTRUCTURE<br />
See EN6 and EN7.<br />
29
GRI<br />
Social core indicators 2010<br />
Global DB <strong>Schenker</strong> strategy within Health, Safety and<br />
Environment<br />
During 2010, work was carried on centrally with the aim of creating<br />
a common group policy and a uniform, co-ordinated approach within<br />
health, environment and safety for all DB <strong>Schenker</strong> operations throughout<br />
the world. The internal standard that has now been adopted by<br />
the top management, and which presents the DB <strong>Schenker</strong> internal<br />
management system for this work, is based on the international standards<br />
ISO 14001 (Environment) and OHSAS 18001 (Health/safety).<br />
During the coming year, there will be a major focus on implementation<br />
of the stipulations laid down in the standard. Working uniformly in all<br />
parts of the organisation will generate valuable synergies and facilitate<br />
follow-up – including the production of statistics and core indicators –<br />
on a global level.<br />
The company management team playing the EQUAL-game.<br />
30
GRI<br />
LA1. LA2, LA7<br />
EMPLOYEES<br />
HEALTH AND SAFETY<br />
LA1. Number of employees<br />
W B W B W B<br />
2008 2008 2009 2009 2010 2010<br />
<strong>Schenker</strong> AB 1 768 900 1 735 862 1 630 843<br />
Associate companies 352 250 292 197 328 194<br />
<strong>Schenker</strong> Åkeri AB 95 790 96 756 100 718<br />
Total 2 215 1 940 2 123 1 815 2058 1755<br />
W = White-collar workers. B = Blue-collar workers.<br />
LA2 a. Staff turnover (%)<br />
Absenteeism due to illness<br />
Absenteeism due to illness during 2010 was 4.1%. The falling trend for<br />
white-collar workers, which commenced in 2007, has continued and the<br />
figure this year is 2.4% compared with 2.6% in 2009. However, absenteeism<br />
due to illness among blue-collar workers has risen and is slightly<br />
above the 6% mark, which was the target figure for 2009.<br />
LA7. Absenteeism due to illness (%)<br />
2008 2009 2010<br />
White-collar workers 3.3 2.6 2.4<br />
Blue-collar workers 6.6 5.8 6.1<br />
2008 2009 2010<br />
White-collar workers 6.2 2.7 3.3<br />
Blue-collar workers 7.5 2.6 5.3<br />
LA2 b. Overtime (%)<br />
2008 2009 2010<br />
White-collar workers 0.9 0.8 1.0<br />
Blue-collar workers 2.4 2.1 2.6<br />
The number of employees has fallen slightly (approximately 3%), for<br />
both white-collar workers and blue-collar workers since 2009. Staff<br />
turnover has continued to be relatively low although there has been<br />
an upturn following the historically very low figures last year. Slightly<br />
higher overtime figures were also reported compared with 2009.<br />
31
GRI<br />
LA5, LT12<br />
Work-related incidents<br />
The incidents reported through our own online reporting system show a<br />
slight increase in the number of accidents in 2010: 228 compared to 211<br />
in 2009. However, both the number and proportion of reported nearaccidents<br />
fell and now account for 39 per cent of the total number of<br />
reported incidents. This means that the positive recovery last year in<br />
reported near-accidents (from 2008 to 2009) has now receded slightly,<br />
from 46% to 39%.<br />
The accident pattern is the same as last year. Truck and vehicle accidents<br />
are the predominant type of accident at terminals and warehouses whilst<br />
injuries resulting from falling and handling objects, resulting in crushing<br />
injuries, are the most frequent within the haulage industry. Accidents<br />
involving falling, which in 2010 were the most common type of accident<br />
overall, and considerably more than the previous year, are this year spread<br />
evenly across haulage and terminal/warehouse operations. Falling in snow<br />
and on ice would appear to be a common denominator in a number of the<br />
accidents.<br />
LA5. Work-related injuries (number)<br />
2008 2009 2010<br />
Number of work-related incidents*<br />
Accidents 219 211 228<br />
Near-accidents 111 182 114<br />
Number of near-accidents as a proportion<br />
of the total number of incidents 34% 46% 39%<br />
Occupational injuries that result in absenteeism<br />
Serious and very serious accidents that result in absenteeism must by law<br />
be reported to the Swedish Work Environment Authority. The statistics<br />
from the Swedish Work Environment Authority show that 62 accidents of<br />
this nature were reported by DB <strong>Schenker</strong> companies in Sweden during the<br />
year, i.e. approximately 30% more than the previous year and in line with<br />
the figure for 2008. Even here, truck/vehicle accidents and accidents<br />
involving falls are the predominant types of accident. Occupational illnesses<br />
also increased slightly during 2010 although not on a par with the figures<br />
for 2008. 2009, however, was from an accident point of view an unusually<br />
positive year with a low number of serious occupational injuries, covering<br />
both accidents and occupational illnesses. Last year’s recession was probably<br />
a contributing factor in this result.<br />
As previously, statistics are used to calculate core indicators, including the<br />
number of cases per 1,000 employees. The equivalent core indicators are<br />
presented in the Swedish Work Environment Authority statistics published<br />
each year. The Authority’s statistics for 2010 have not yet been published<br />
although a comparison with the core indicators for 2009 for the industry/<br />
transport and warehousing sector (10 for accidents and 2 for occupational<br />
illnesses) shows that DB <strong>Schenker</strong>’s core indicators are just under or on a<br />
par with the figures for the industry.<br />
This year, however, the number of working accidents also raised the core<br />
indicator for occupational accidents. Even in the case of occupational illnesses,<br />
the core indicator has increased, although it is still below the figure<br />
for 2008.<br />
Occupational accidents that have led<br />
to absenteeism**<br />
Number of accidents 60 42 62<br />
Number of accidents/1,000 employees 15.3 10.7 16.3<br />
Occupational injuries and diseases**<br />
Number of reported cases 14 2 8<br />
Number of cases/1,000 employees 3.6 0.51 2.1<br />
* Source: DB <strong>Schenker</strong> incident reporting system.<br />
** Source: Swedish Work Environment Authority statistics for DB <strong>Schenker</strong> operations.<br />
LT12. Road accidents<br />
During 2010, details of seven accidents out on the road or at external freight<br />
reception points were reported by our collaborating haulage companies<br />
according to the notification routine introduced in 2008. The purpose of<br />
this routine is to quickly pick up on and disseminate information about<br />
incidents that have affected DB <strong>Schenker</strong>’s collaborating haulage companies<br />
in order to ensure that professional action is taken at the scene of the<br />
accident.<br />
32
GRI<br />
LT9, LA8, LT11, LA13<br />
DRIVING AND REST TIMES<br />
LT9. Driving and rest times<br />
The rules regarding driving and rest times have been produced to ensure<br />
good working environment conditions for drivers and to create a safe<br />
environment out on the road. Systems for ensuring compliance with the<br />
rules are therefore important from both an employer and community point<br />
of view.<br />
HIV & AIDS<br />
LA8. DB <strong>Schenker</strong> Sweden policy regarding HIV and AIDS<br />
The working situation of an employee who is HIV-positive or who has AIDS<br />
must, as far as the illness permits, remain unchanged. A person may not<br />
be transferred against his/her will if this is not done to protect him or her<br />
from risks in the working environment. An employee who is HIV-positive,<br />
or who has AIDS, is entitled to decide who should be informed about the<br />
situation that has arisen.<br />
ALCOHOL AND DRUGS<br />
LT11. Alcohol and drugs<br />
DB <strong>Schenker</strong> and the trade union organisations have decided on a policy and<br />
guidelines for handling matters related to alcohol and drugs at DB <strong>Schenker</strong><br />
workplaces. The aim is to co-operate to create good, safe, alcohol- and<br />
drug-free workplaces for our employees and that customers and the general<br />
public will see us as a good example out on the road.<br />
EQUALITY AND DIVERSITY<br />
LA13. Equality and diversity – a plan for equal rights and opportunities<br />
With the new Discrimination Act as a base, a new, broader platform for<br />
DB <strong>Schenker</strong>’s equality and diversity work has been created. The content of<br />
the Plan for equal rights and opportunities that has been produced is based<br />
on experience from equality work, on current zero tolerance to discrimination<br />
and harassment at DB <strong>Schenker</strong> workplaces and the ambition to create<br />
conditions for greater diversity from an ethnic and cultural perspective.<br />
This work is being conducted as part of the systematic work environment<br />
programme at the workplace and with close co-operation between employers<br />
and employees. Co-operation not only increases acceptance of this work<br />
but also the potential for the aims to be put into practice. The health and<br />
safety committees have a very important role to play.<br />
For a number of years annual statistics and core indicators have been compiled<br />
which describe the equality situation within the company. The parameters<br />
that are reported are the division between men and women among<br />
all employees, among managers (for white-collar workers and blue-collar<br />
workers) and on group boards. The proportion of men and women who<br />
took part in various in-house training programmes (operational training,<br />
leadership training etc.) was also reported during the year.<br />
In the future, statistics will be supplemented with results from a follow-up<br />
of the objectives and activities laid down in the plan. Our annual employee<br />
survey has an important part to play in this task.<br />
The policy covers all employees within DB <strong>Schenker</strong>, although other people<br />
could also be affected by DB <strong>Schenker</strong> guidelines. A routine was produced<br />
during the year to ensure a uniform approach if there is suspicion that a driver<br />
is at a DB <strong>Schenker</strong> terminal and is under the influence of alcohol.<br />
33
GRI<br />
LA11<br />
DB <strong>Schenker</strong>’s annual employee satisfaction survey (NMI) – a valuable<br />
source of information in the follow-up process.<br />
The new model for the employee survey (NMI) introduced in 2007, is a<br />
valuable source of information and a supplement in the follow-up of,<br />
among other things, work focusing on the working environment and equality.<br />
It contributes to complementing statistics and core indicators with a<br />
more qualitative description of the conditions. The survey contains a range<br />
of different questions linked to the working environment and working<br />
conditions and presents the employees’ views in areas such as corporate<br />
culture/values, leadership, skills development and the potential to combine<br />
work and being a parent. Personal experience of possible discrimination<br />
and harassment is also sought.<br />
In this year’s employee survey, which refers to conditions in 2010, a new<br />
question regarding foreign origin was added to the background questions.<br />
This information is necessary in order to be able to follow up the results<br />
of our ambition to increase ethnic diversity. The definition of the concept<br />
is taken from Statistics Sweden: Persons born abroad or persons born in<br />
Sweden with two parents born abroad.<br />
The results show that of the 85% of the employees who took part in the survey,<br />
13% state that they have a foreign background, 18% of the blue-collar<br />
workers and 9% of the white-collar workers. One in 10 of DB <strong>Schenker</strong>’s<br />
female white-collar workers had a foreign background, whilst the figure for<br />
men was slightly lower – 8%. Among the blue-collar workers, where the<br />
proportion of women is very low, a foreign background is more common<br />
among the men.<br />
Employee Satisfaction Index<br />
The question methodology in the employee survey is two-dimensional and<br />
is based on the principle of not only asking how good the employer is in<br />
the different areas but also how important each part is to the employee.<br />
Each question is therefore asked from two perspectives – how important<br />
and how well – and the answers are placed on a five-point scale. The gap,<br />
or the difference between the two assessments, i.e. How well minus How<br />
important, provides a measure of the potential for improvement for each<br />
question and each question area.<br />
The higher the minus figure, the lower the “grade”. The best possible result<br />
is zero and is achieved when ‘well’ and ‘important’ concur completely and<br />
produce the same figure, i.e. when the employees’ expectations and wishes<br />
with regard to the employer/working conditions/manager are satisfied<br />
entirely.<br />
–1.5 to –4.0 Very considerable potential for improvement<br />
–1.0 to –1.5 Considerable potential for improvement<br />
–0.5 to –1.0 Certain potential for improvement<br />
Better than –0.5 Small/no potential for improvement<br />
LA11a. Employees with a foreign background<br />
2010<br />
Total Men Women<br />
White-collar workers 9% 8% 10%<br />
Blue-collar workers 18% 18% 12%<br />
Total 13% 14% 10%<br />
Persons with a foreign background = Born abroad<br />
OR born in Sweden with two parents who were born<br />
abroad.<br />
34
GRI<br />
LA11<br />
LA11b. Workforce composition<br />
2008 2009 2010<br />
Men Women Men Women Men Women<br />
Number of employees 70% 30% 70% 30%<br />
– White-collar workers 48% 52% 49% 51% 49% 51%<br />
– Blue-collar workers 91% 9% 93% 7% 94% 6%<br />
Board representation 79% 21% 76% 24% 76% 24%<br />
Managers for<br />
white-collar workers 70% 30% 70% 30% 66% 34%<br />
Managers for<br />
blue-collar workers 95% 5% 94% 6% 92% 8%<br />
Employees’ view of equal opportunities<br />
The table shows the employees’ perception of DB <strong>Schenker</strong>’s values and work aimed<br />
at promoting equal opportunities and to what extent their immediate superior is<br />
working to promote equality and counteract discrimination.<br />
The figures in the table show the potential for improvement, i.e. the difference between<br />
how important the question is considered to be and how well it is satisfied.<br />
The men, both white-collar workers and blue-collar workers, consistently consider<br />
themselves to be more satisfied with conditions than the women. The difference<br />
be-tween the genders is greatest among white-collar workers. Common for women<br />
in both personnel categories is dissatisfaction with the company’s values and the<br />
work that is being pursued to promote equal opportunities and also how they have<br />
succeeded in the task of counteracting pay discrimination. The women in the bluecollar<br />
worker group, however, are more critical than other groups of their immediate<br />
superior’s capacity to promote equality and work to counteract discrimination.<br />
The gender division among the company’s white-collar workers is even<br />
and there is generally an equal number of men and women (49% and 51%<br />
respectively) whilst women on the blue-collar worker side are, not surprisingly,<br />
in the minority (6%).<br />
The proportion of female managers has increased slightly since 2009. A<br />
look at the gender division among managers for white-collar groups reveals<br />
that 34% are women compared with 30% the previous year. The proportion<br />
of women among managers for blue-collar workers was this year 8%, an<br />
increase of 2% on 2009. Female representation on the company’s boards<br />
remains on the same level as last year – 24%.<br />
LA11c. Equality and diversity<br />
Men<br />
Women<br />
All B W All B W<br />
The company’s values 2097 1217 880 1054 84 962<br />
Equal opportunities<br />
– Gender - 0.43 - 0.51 - 0.32 - 0.97 - 0.91 - 0.98<br />
– Cultural background - 0.36 - 0.42 - 0.26 - 0.63 - 0.62 - 0.64<br />
– Counteracts pay<br />
discrimination - 0.73 - 0.84 - 0.58 - 1.35 - 1.08 - 1.38<br />
Leadership/immediate superior<br />
– Works to promote equality - 0.38 - 0.5 - 0.22 - 0.6 - 0.91 - 0.58<br />
– Works to counteract<br />
discrimination - 0.47 - 0.57 - 0.35 - 0.63 - 1.01 - 0.6<br />
W = White-collar workers. B = Blue-collar workers<br />
Source: Information is based on replies received in this year’s employee survey.<br />
The table shows the difference (= the gap) between the employees’ assessment of<br />
“How well” and “How important”. The closer to 0, the better the value. (See more<br />
detailed description of the methodology in the section Employee Satisfaction Index).<br />
35
GRI<br />
LA11<br />
Work and parenthood<br />
A clear and important objective for DB <strong>Schenker</strong> is that employees<br />
should be able to combine parenthood and work. According to this year’s<br />
employee survey, the question is relevant to approximately half of the<br />
employees, of whom the vast majority reported that the situation was<br />
working out excellently or well. Most satisfied are white-collar workers,<br />
both men (96%) and women (95%). Parents among blue-collar workers<br />
find it more difficult to get day-to-day life to work satisfactorily. This<br />
year, 16% of the male blue-collar workers with a family/children found it<br />
difficult to combine work and being a parent. Among women the figure<br />
is 6% – a significantly lower figure than last year when male and female<br />
blue-collar workers were largely in agreement regarding the difficulties.<br />
We note, however, that among blue-collar workers the number of "mothers"<br />
is considerably lower this year.<br />
The problem of combining work and parenthood generally appears to be<br />
linked more to personnel category than gender. The difference between<br />
the genders is, however, tangible with regard to parental leave (including<br />
leave for care of a sick child). In this area, women account for a higher<br />
proportion, 6.18%, compared with the figure for men of 1.97%. Bluecollar<br />
workers, both men and women, take out slightly more parental<br />
leave than white-collar workers. We can note, however, that the differences<br />
between the sexes have fallen over time. The men in both personnel<br />
categories have increased the amount of parental leave they take whilst<br />
the figure for women is falling. The same trend can be seen for the country<br />
as a whole.<br />
LA11d. Combining parenthood and work<br />
2009 2010<br />
W B W B<br />
Men Women Men Women Men Women Men Women<br />
Employees who have<br />
stated that they<br />
are parents 501 484 596 48 480 499 549 34<br />
Yes, things are<br />
working out excellently<br />
or quite well 95% 95% 82% 85% 96% 95% 84% 94%<br />
No, due to work,<br />
the manager or<br />
other reasons 5% 5% 17% 15% 4% 5% 16% 6%<br />
W = White-collar workers. B = Blue-collar workers.<br />
Source: Employee Surveys 2010 and 2011.<br />
LA11e. Parental leave taken<br />
2009 2010<br />
Men Women Men Women<br />
White-collar workers 1.42% 6.12% 1.83% 6.09%<br />
Blue-collar workers 1.64% 7.59% 2.06% 7.0%<br />
Total 1.56% 6.3% 1.97% 6.18%<br />
Parental leave, including care of a sick child.<br />
36
GRI<br />
LA11<br />
Discrimination and harassment<br />
Within DB <strong>Schenker</strong> there is zero tolerance with regard to harassment<br />
and victimization at work. The question has remained strongly in<br />
focus since the proportion of employees who feel that they have been<br />
the victim of some form of harassment or discrimination during the past<br />
12 months has not fallen and remains at around 5%.<br />
The most common reasons for discrimination/harassment are stated to<br />
be ‘Several reasons’ and ‘Victimisation/exclusion’, whilst few persons<br />
reported ’Other grounds for discrimination’.<br />
In total, 5% (146 employees) state that they feel that they have been<br />
exposed to discrimination/harassment during the past 12 months.<br />
The following reasons were given:<br />
Equal pay<br />
During the period 2006-2009, a survey of salaries was conducted both locally<br />
and centrally. This revealed unreasonable pay differences in a small number<br />
of cases. These were adjusted immediately and meant that 44 women and five<br />
men received a pay rise.<br />
According to the new Discrimination Act, a pay survey from an equality perspective<br />
must be conducted every third year. DB <strong>Schenker</strong>, however, intends<br />
to apply an equality perspective to the annual pay reviews in order to facilitate<br />
the more long-term work.<br />
Several reasons<br />
Victimisation/exclusion<br />
Religion/beliefs<br />
Ethnic background<br />
Age<br />
Disability<br />
Sexual persuasion<br />
Gender<br />
2010 (total 5%)<br />
2009 (total 6%)<br />
2008 (total 5%)<br />
In the form of sexual harassment<br />
0 20 40 60 80<br />
Number of employees<br />
37
GRI<br />
LA9<br />
TRAINING AND EDUCATION<br />
LA9. Training and education<br />
The extent of training and education during the year remained largely on the<br />
same level as 2009. In total, 875 employees took part in one of the DB <strong>Schenker</strong><br />
centrally administered training programmes. Skills development can also be<br />
regarded as including other forms of training, both external arrangements and<br />
locally arranged courses. This information is not available on a central level<br />
and is not reported here.<br />
From the central training statistics, we note that female course participation,<br />
both in operational training and management/leadership training, increased<br />
significantly compared with the previous year. Almost half (47%) of the participants<br />
in the leadership training programmes during the year were women,<br />
compared with 30% the previous year. In other training programmes, female<br />
participation totalled 43%.<br />
The perception of the employees about their own skills development during<br />
the past year did not indicate any major differences compared with the previous<br />
year. Among white-collar workers, approximately half of the women and<br />
just over half of the men state that they had two or more days of skills development<br />
during 2010, which is identical to the results for 2009.<br />
According to the blue-collar workers, the training days were fewer during 2010<br />
compared to the previous year. 37% of the men and 46% of the women in<br />
this personnel category state that they had received at least one day of skills<br />
development.<br />
(DB <strong>Schenker</strong>’s guidelines state at least one day for blue-collar workers and<br />
two days for white-collar workers)<br />
LA9 a. Training days 2008 and 2009<br />
2008 2009 2010<br />
White-collar Blue-collar White-collar Blue-collar White-collar Blue-collar<br />
M W. M W. M W. M W. M W M W<br />
Less than 1 day 23% 28% 58% 46% 27% 31% 58% 51% 27% 29% 62% 53%<br />
1 day 15% 18% 16% 14% 15% 19% 18% 14% 16% 21% 18% 20%<br />
2 days or more 62% 54% 26% 40% 58% 50% 23% 36% 57% 50% 19% 26%<br />
Source: Employee Surveys 2009–2011.<br />
LA9 b. Number of participants, type of training and division<br />
between men and women<br />
2008 2009 2010<br />
No. of No. of No. of<br />
participants Men Women participants Men Women participants Men Women<br />
In-house training 1,519 63% 37% 876 67% 33% 875 57% 43%<br />
Management/<br />
supervisor training 157 59% 41% 86 70% 30% 167 53% 47%<br />
Source: Information is based on central education and training statistics.<br />
38
GRI<br />
LA3-LA4, LA6<br />
LA3, LA4, LA6. RELATIONSHIP BETWEEN EMPLOYEES AND<br />
MANAGEMENT<br />
All employees at DB <strong>Schenker</strong> are covered by collective agreements with the<br />
Unionen, the Transport Workers Union, the Association of Management and<br />
Professional Staff and the Commercial Employees Union.<br />
Collective agreements govern the relationship between employer and<br />
employee with regard to employment conditions, arrangement of working<br />
hours, holidays and leave, daily allowances and overtime payment, general<br />
rules of procedure etc. Each year a conference is held for white-collar<br />
trade union representatives in the organisation and representatives for the<br />
company management, where the organisation, economic climate, company<br />
results and the future are discussed.<br />
In conjunction with operational changes, employee representatives take<br />
part in the impact assessments that are carried out to ensure a good working<br />
environment after a change has been implemented.<br />
In the working environment programme, co-operation is a key concept and<br />
a success factor but also a requirement under the Working Environment<br />
Act. Forums made up of the various parties involved and set up to deal on<br />
an ongoing basis with working environment issues exist on the central level<br />
(DB <strong>Schenker</strong> Working Environment Committee) and at the individual workplaces<br />
(local health and safety committees).<br />
HR1–HR7. HUMAN RIGHTS<br />
As DB <strong>Schenker</strong> in Sweden is subject to Swedish law and does not import<br />
any goods, guidelines for child labour or forced labour have not been drawn<br />
up. A number of guidelines, however, cover the companie's attitude to<br />
human rights, such as the Group’s Code of Conduct (see page 10) and our<br />
equality policy (see LA10).<br />
HR6. CHILD LABOUR AND HR7 FORCED LABOUR<br />
The GRI standard (see page 15) is designed to suit companies throughout<br />
the world and therefore includes a number of core indicators that deal with<br />
human rights.<br />
S03. CONTRIBUTIONS TO POLITICAL CAMPAIGNS<br />
DB <strong>Schenker</strong> Sweden did not make any contributions to political<br />
campaigns during 2010.<br />
PR1. CUSTOMERS’ HEALTH AND SAFETY<br />
DB <strong>Schenker</strong>’s road safety policy (see page 17) also applies to the<br />
companie's contracted hauliers. In August 2004 <strong>Schenker</strong> ABs CEO at the<br />
time signed a six-point programme for increased road safety. In 2007, the<br />
programme was brought up to date and signed by the CEO. The programme<br />
now comprises four target areas and each objective is accompanied by a<br />
detailed plan of action.<br />
GRI<br />
HR, PR<br />
S01. SOCIAL ASPECTS<br />
DB <strong>Schenker</strong> in Sweden is a large company and through its various rules it<br />
has an impact on the world in which it exists. How we act as an employer, a<br />
creator of public opinion and when making demands on suppliers is important.<br />
Our aim is to exert a positive influence and we are therefore seeking<br />
collaboration that can contribute to a sustainable society. During 2010, we<br />
continued our collaboration with the Swedish Transport Administration to<br />
clarify our role as a system designer in a road safety context.<br />
PR2. PRODUCTION & LABELLING<br />
DB <strong>Schenker</strong> Sweden’s terms and conditions of liability are identical to NSAB<br />
2000.<br />
PR3. RESPECT FOR THE CUSTOMER’S INTEGRITY<br />
DB <strong>Schenker</strong> never divulges information about a customer to a third party.<br />
See the DB <strong>Schenker</strong> Group Code of Conduct.<br />
S02. BRIBES AND CORRUPTION<br />
Giving and receiving bribes is in contravention of the DB <strong>Schenker</strong> Group<br />
Code of Conduct.<br />
39
<strong>Schenker</strong> AB<br />
SE-412 97 Göteborg<br />
Tel +46 31- 703 80 00<br />
www.dbschenker.com/se<br />
Art. No. 1190/POD<br />
Ottoboni<br />
May 2011<br />
Eskils Tryckeri AB<br />
Printed on eco-friendly paper