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Introduction of Government Process Modeling With Rockwell Arena Software operating systems, and is relatively inexpensive and easy to use. Also, live classroom applications that support application-sharing can be used to help students at a distance, regardless of whether the course is delivered “on ground” or online. Application-sharing allows students to watch what an instructor is doing on his or her own local computer, in real time. We conclude and believe that introducing Arena in a core course, and having modest pedagogical intentions, is important, appropriate, and feasible. The first time students see their model become an animated simulation, their eyes are likely to light up with delight. That moment alone can be worth an instructor’s entire effort. If insight accompanies that delight, the moment can launch the students into the kinds of critical thinking needed to manage in a world of business processes, strategic alliances, complex networks, and dynamic systems. REFERENCES Alessi, S., & Trollip, S. (2001). Multimedia for learning: Methods and development (3rd ed.). Needham, MA: Allyn & Bacon. Altiok, T., & Melamed, B. (2007). Simulation modeling and analysis with Arena. San Diego, CA: Academic Press. Anderson, D.F., Bryson, J.M., Richardson, G.P., Ackermann, F., Eden, C., & Finn, C.B. (1994). Integrating modes of systems thinking into strategic planning education and practice: The thinking person’s institute approach. Journal of Public Affairs Education, 12(4), 537-555. Andreski, S. (2008). Max Weber on capitalism, bureaucracy and religion. New York, NY: Routledge. Brewer, G.A., Neubauer, B.J., & Geiselhart, K. (2006). Designing and implementing e-government systems: Critical implications for public administration and democracy. Administration & Society, 38(4), 472-499. Clark, R., & Voogel, A. (1985). Transfer of training principles for instructional design. Educational Communication and Technology Journal, 33(2), 113-123. Coase, R. (1937). The nature of the firm. Economica, 4(16), 386-405. Dawes, S. (2004). Training the IT-savvy public manager: Priorities and strategies for public management education. Journal of Public Affairs Education, 10(1), 5-17. Downes, L., & Mui, C. (2000). Unleashing the killer app: Digital strategies for market dominance. Cambridge, MA: Harvard Business School Press. Dettmer, W. (2007). The logical thinking process: A systems approach to complex problem solving (2nd ed.). Milwaukee, WI: American Society for Quality. Faira, A.J. (1998). Business simulation games: Current usage levels — an update. Simulation & Gaming, 29, 295-308. Forrester, J.F., & Forrester, J.W. (1969). Urban dynamics. Waltham, MA: Pegasus Communications, Inc. Hammer, M., & Champy, J. (1993). Reengineering the corporation: A manifesto for business revolution. New York, NY: Harper Business. Harmon, P. (2007). Business process change: A guide for business managers and BPM and Six Sigma professionals (2nd ed.). Burlington, MA: Morgan Kaufmann. Jonassen, D.H. (2006). Modeling with technology: Mind tools for conceptual change. Upper Saddle River, NJ: Pearson Merrill Prentice Hall. 394 Journal of Public Affairs Education
Introduction of Government Process Modeling With Rockwell Arena Software Keller, J.M., & Suzuki, K. (1988). Use of the ARCS motivation model in courseware design. In D.H. Jonassen (Ed.), Instructional designs for microcomputer courseware (pp. 401-434). Hillsdale, NJ: Lawrence Elbaum. Kelton, D.W., Sadowski, R., & Sturrock, D.T. (2007). Simulation with Arena (4th ed.). New York, NY: McGraw Hill Higher Education. Keys, J.B. (1997). Strategic management games: A review. Simulation & Gaming, 28(4), 395-422. Koliba, C. (2004). Assessing reflection assignments for public affairs courses: Implications for educating reflective practitioners. Journal of Public Affairs Education, 10(4), 295-309. McLaughlin, D.B., & Hays, J.M. (2008). Healthcare operations management. Ann Arbor, MI: Health Administration Press. Malone, T.W., & Lepper, M.R. (1987). Making learning fun: A taxonomy of intrinsic motivations for learning. In R.E. Snow & M.J. Farr (Eds.), Aptitude, learning, and instruction: Cognitive and affective process analysis (pp. 223-253). Hillsdale, NJ: Lawrence Elbaum. O’Toole, L.J., Jr. (1997). Treating networks seriously: Practical and research-based agendas in public administration. Public Administration Review 57(1), 45-52. Seila, A., Ceric, V., & Tadikamalla, P. (2003). Applied simulation modeling. Pacific Grove, CA: Duxbury Press. Seppanen, S.K., Kumar, S., & Chandra, C. (2004). Process analysis and improvement. New York, NY: McGraw-Hill/Irwin. Shangraw, R.F., Jr., Crow, M.M., & Overman, S. (1989). Public administration as a design science. Public Administration Review, 49(2), 153-160. Simon, H.A. (1969). The sciences of the artificial (1st ed.). Cambridge, MA: MIT Press. Smith, A. (2003). The wealth of nations (A. B. Krueger, Introduction). New York, NY: Bantam Classics. (Original work published 1776). Spencer, E.P. (1999). The reengineering concept: A graphic model. Journal of Business Education, 74(5), 311-315. Vygotsky, L.S., Cole, M., John-Steiner, V., & Scribner, S. (1978). Mind in society: Development of higher psychological processes (14th ed.). Cambridge, MA: Harvard University Press. White, J.D. (2007). Managing information in the public sector. Armonk, NY: M.E. Sharpe. Bruce Neubauer is an associate professor in the Masters of Public Administration program at Albany State University. His teaching and research interests include public information systems management, research methods, capstone research, public health, and complexity and the design sciences— all as related to public affairs and administration. Shelley Stewart is an instructional designer in the Department of Instructional Technology at Saint Leo University. Her teaching and research interests include learning theory, and instructional strategies that promote dialogue and the use of qualitative methodology in the context of online education. In 2008, Shelley obtained her doctoral degree from the University of South Florida in Curriculum and Instruction, with a specialization in Instructional Technology and Educational Measurement and Research. Journal of Public Affairs Education 395
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