SAILOR 500/250 FleetBroadband

Chapter 5
Troubleshooting 5
In this chapter
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This chapter gives guidelines for troubleshooting and provides an overview of
the different means of status signaling, It also lists available spare parts and
accessories.
Getting support
Overview
If this manual does not provide the remedies to solve your problem, you may
want to contact your Airtime Provider or your local distributor.
Airtime support
If you need assistance from your Airtime Provider, please call the help desk.
To see the help desk number, enter the web interface of your terminal and
select HELP DESK. This help desk number is either taken from the SIM card or
entered manually. If no number is available under HELP DESK, check your
Airtime subscription for a contact number.
Troubleshooting
System support
If you need assistance with problems caused by the terminal or antenna,
please call a distributor in your area.
An updated list of certified partners and distributors is available on Thrane &
Thrane’s web site: www.thrane.com. Select Maritime and select Distributors
from the top menu bar.
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