ANNUAL REPORT 2004 - Luxottica Group
ANNUAL REPORT 2004 - Luxottica Group
ANNUAL REPORT 2004 - Luxottica Group
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DISTRIBUTION<br />
As for the performance of other markets, in <strong>2004</strong><br />
<strong>Luxottica</strong> <strong>Group</strong> moved to gain control of 100% of the<br />
share capital of OPSM <strong>Group</strong>. The full integration of<br />
this group is especially significant, in that the markets<br />
of Australia, New Zealand and South-East Asia,<br />
where <strong>Luxottica</strong> <strong>Group</strong> can now enjoy a position of<br />
leadership, offer important opportunities for growth.<br />
In North America <strong>Luxottica</strong> <strong>Group</strong> also manages the<br />
Watch Station, Watch World and Things Remembered<br />
chains. Watch Station and Watch World stores operate<br />
within the Sunglass Hut chain and offer a product,<br />
watches, which is highly complementary to<br />
sunglasses.<br />
Things Remembered, acquired with Cole National, is<br />
one of the leading specialty gift retailers in the U.S.; it<br />
is controlled by <strong>Luxottica</strong> <strong>Group</strong>’s North American retail<br />
division but it is independently managed since its<br />
business is non-core.<br />
LUXOTTICA RETAIL NORTH AMERICA<br />
LENSCRAFTERS<br />
<strong>Luxottica</strong> <strong>Group</strong> acquired the North American optical<br />
chain LensCrafters in 1995 entering the retail market<br />
for the first time, an important and significant<br />
undertaking for the <strong>Group</strong>. In the space of a few years,<br />
this has proven a highly successful strategy as it<br />
allowed the <strong>Group</strong> to benefit from high growth rates<br />
and increasingly more efficient penetration of the<br />
market by its retail division.<br />
LensCrafters was the first U.S. optical chain to offer at<br />
its stores a vast array of premium eyewear, an<br />
optometrist and an in-house lab. LensCrafters built its<br />
reputation on the customer promise of eyeglasses in<br />
about one hour. Today, at LensCrafters stores<br />
customers enjoy a vast array of fashion frames, stateof-the-art<br />
lens technology, and knowledgeable, high<br />
quality service.<br />
With a large portion of its customers extremely attuned<br />
to fashion and demanding efficient and top quality<br />
service, LensCrafters’ strategy focuses especially on<br />
high-end products and customer care. In this<br />
atmosphere, last year LensCrafters launched a sales<br />
leadership model in which associates are trained to<br />
develop strong consultative and selling skills. Results<br />
from this program have been extremely positive, with<br />
20<br />
87.4% of customers rating services received from very<br />
good to excellent.<br />
Regarding products sold, <strong>Luxottica</strong> <strong>Group</strong>’s house,<br />
license and private label brands represented<br />
approximately 70% of units sold. Among the most<br />
popular were Adrienne Vittadini, Anne Klein, Brooks<br />
Brothers, Ray-Ban and Vogue. In keeping with the<br />
latest technological advancements in lenses,<br />
FeatherWates Colors by Transitions were exclusively<br />
launched at LensCrafters stores.<br />
The labs within LensCrafters stores are a strong<br />
benefit for customers; for this reason, <strong>Luxottica</strong> <strong>Group</strong><br />
intends to continue its involvement in research into the<br />
latest innovations, so that LensCrafters maintains its<br />
reputation for state-of-the-art technology.<br />
As for marketing, LensCrafters appeared in the<br />
principal North America television networks and large<br />
distribution magazines, with the “Inspired Confidence”<br />
campaign, created specifically to reinforce consumer<br />
confidence in the LensCrafters brand. Within this<br />
campaign, launched in <strong>2004</strong> is “Total Recall”, which<br />
allows patients to receive an eye exam reminder one<br />
year after their last optometry visit, a message<br />
reminding them of their next appointment. The<br />
program should show its first results in 2005.<br />
LensCrafters operates 888 stores in the U.S. and<br />
Canada.<br />
PEARLE VISION<br />
In October of <strong>2004</strong> <strong>Luxottica</strong> <strong>Group</strong> closed the<br />
acquisition of Cole National which included Pearle<br />
Vision, thus making a decisive step in consolidating its<br />
leadership in the premium optical market in the U.S.,<br />
now served by Pearle Vision and LensCrafters in a<br />
complementary fashion.<br />
Pearle Vision has been present in the U.S. market for<br />
over 40 years and represents in the eyes of most<br />
consumers the brand for excellence for those who<br />
take care of their vision needs with the highest quality<br />
eyewear. Pearle Vision stores were the first in 1961 to<br />
marry optical care with vast selection of frames.<br />
Today Pearle Vision is one of the best known brands in<br />
the U.S., synonymous with a trustworthy optometrist<br />
and personalized care. The brand operates 843<br />
stores, company-owned and in franchising. With<br />
Pearle Vision, for the first time, <strong>Luxottica</strong> <strong>Group</strong>, in