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ANNUAL REPORT 2004 - Luxottica Group

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DISTRIBUTION<br />

As for the performance of other markets, in <strong>2004</strong><br />

<strong>Luxottica</strong> <strong>Group</strong> moved to gain control of 100% of the<br />

share capital of OPSM <strong>Group</strong>. The full integration of<br />

this group is especially significant, in that the markets<br />

of Australia, New Zealand and South-East Asia,<br />

where <strong>Luxottica</strong> <strong>Group</strong> can now enjoy a position of<br />

leadership, offer important opportunities for growth.<br />

In North America <strong>Luxottica</strong> <strong>Group</strong> also manages the<br />

Watch Station, Watch World and Things Remembered<br />

chains. Watch Station and Watch World stores operate<br />

within the Sunglass Hut chain and offer a product,<br />

watches, which is highly complementary to<br />

sunglasses.<br />

Things Remembered, acquired with Cole National, is<br />

one of the leading specialty gift retailers in the U.S.; it<br />

is controlled by <strong>Luxottica</strong> <strong>Group</strong>’s North American retail<br />

division but it is independently managed since its<br />

business is non-core.<br />

LUXOTTICA RETAIL NORTH AMERICA<br />

LENSCRAFTERS<br />

<strong>Luxottica</strong> <strong>Group</strong> acquired the North American optical<br />

chain LensCrafters in 1995 entering the retail market<br />

for the first time, an important and significant<br />

undertaking for the <strong>Group</strong>. In the space of a few years,<br />

this has proven a highly successful strategy as it<br />

allowed the <strong>Group</strong> to benefit from high growth rates<br />

and increasingly more efficient penetration of the<br />

market by its retail division.<br />

LensCrafters was the first U.S. optical chain to offer at<br />

its stores a vast array of premium eyewear, an<br />

optometrist and an in-house lab. LensCrafters built its<br />

reputation on the customer promise of eyeglasses in<br />

about one hour. Today, at LensCrafters stores<br />

customers enjoy a vast array of fashion frames, stateof-the-art<br />

lens technology, and knowledgeable, high<br />

quality service.<br />

With a large portion of its customers extremely attuned<br />

to fashion and demanding efficient and top quality<br />

service, LensCrafters’ strategy focuses especially on<br />

high-end products and customer care. In this<br />

atmosphere, last year LensCrafters launched a sales<br />

leadership model in which associates are trained to<br />

develop strong consultative and selling skills. Results<br />

from this program have been extremely positive, with<br />

20<br />

87.4% of customers rating services received from very<br />

good to excellent.<br />

Regarding products sold, <strong>Luxottica</strong> <strong>Group</strong>’s house,<br />

license and private label brands represented<br />

approximately 70% of units sold. Among the most<br />

popular were Adrienne Vittadini, Anne Klein, Brooks<br />

Brothers, Ray-Ban and Vogue. In keeping with the<br />

latest technological advancements in lenses,<br />

FeatherWates Colors by Transitions were exclusively<br />

launched at LensCrafters stores.<br />

The labs within LensCrafters stores are a strong<br />

benefit for customers; for this reason, <strong>Luxottica</strong> <strong>Group</strong><br />

intends to continue its involvement in research into the<br />

latest innovations, so that LensCrafters maintains its<br />

reputation for state-of-the-art technology.<br />

As for marketing, LensCrafters appeared in the<br />

principal North America television networks and large<br />

distribution magazines, with the “Inspired Confidence”<br />

campaign, created specifically to reinforce consumer<br />

confidence in the LensCrafters brand. Within this<br />

campaign, launched in <strong>2004</strong> is “Total Recall”, which<br />

allows patients to receive an eye exam reminder one<br />

year after their last optometry visit, a message<br />

reminding them of their next appointment. The<br />

program should show its first results in 2005.<br />

LensCrafters operates 888 stores in the U.S. and<br />

Canada.<br />

PEARLE VISION<br />

In October of <strong>2004</strong> <strong>Luxottica</strong> <strong>Group</strong> closed the<br />

acquisition of Cole National which included Pearle<br />

Vision, thus making a decisive step in consolidating its<br />

leadership in the premium optical market in the U.S.,<br />

now served by Pearle Vision and LensCrafters in a<br />

complementary fashion.<br />

Pearle Vision has been present in the U.S. market for<br />

over 40 years and represents in the eyes of most<br />

consumers the brand for excellence for those who<br />

take care of their vision needs with the highest quality<br />

eyewear. Pearle Vision stores were the first in 1961 to<br />

marry optical care with vast selection of frames.<br />

Today Pearle Vision is one of the best known brands in<br />

the U.S., synonymous with a trustworthy optometrist<br />

and personalized care. The brand operates 843<br />

stores, company-owned and in franchising. With<br />

Pearle Vision, for the first time, <strong>Luxottica</strong> <strong>Group</strong>, in

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