Tesco plc Annual Report and Financial Statements 2012

OVERVIEW
Clothing
The UK clothing market, worth £33 billion,
is one of the few areas of discretionary
spend that continues to grow and is a
category where the internet has so far had
a limited impact. Our Central European
Extras have shown us that Clothing tends
to benefit from more space and better
lighting on the shop floor, as customers
love seeing more of our range. As well as
giving Clothing more space in store, we
will be improving the ranges and quality
we offer to ensure broad appeal.
STRATEGIC REVIEW PERFORMANCE REVIEW GOVERNANCE FINANCIAL STATEMENTS
Chief Executive’s review Strategy in action Business model
Click & Collect
As the option of ordering online and
picking up in store continues to grow in
popularity, our stores are ideal collection
points. We will add 700 new collection
points for Tesco Direct orders in the next
year – customers can already collect
from over 770 stores, including 70 Express
stores. We will also continue to increase
the number of stores with collection
points for grocery, as well as trialling
convenient joint collection points.
Retail services
The services we offer in store – like an
optician, pharmacy, phone shop or customer
restaurant – all help customers to get more
out of their everyday shopping trip. We
ended the year with over 180 opticians and
are planning to increase the number of our
phone shops to over 260 in the coming year.
Tesco PLC Annual Report and Financial Statements 2012 13