Mitel 5000 CP v5.0 Voice Mail Administrator Guide.pdf
Mitel 5000 CP v5.0 Voice Mail Administrator Guide.pdf
Mitel 5000 CP v5.0 Voice Mail Administrator Guide.pdf
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<strong>Voice</strong> <strong>Mail</strong> Administration<br />
Introduction<br />
Introduction<br />
<strong>Voice</strong> mail is an integrated component of the <strong>Mitel</strong> ® <strong>5000</strong> Communications Platform (<strong>CP</strong>). This<br />
guide provides administrator instructions for features that are provided in the Unified <strong>Voice</strong><br />
Messaging (UVM) and Enterprise ® Messaging (EM) voice mail systems.<br />
Because various voice mail products work with the <strong>Mitel</strong> <strong>5000</strong> <strong>CP</strong>, this guide does not include<br />
voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail user guide<br />
for your system for feature descriptions and instructions:<br />
Unified <strong>Voice</strong> Messaging, Enterprise Messaging, and Embedded <strong>Voice</strong> <strong>Mail</strong> Card User<br />
<strong>Guide</strong>, part number 835.3205<br />
<br />
NuPoint Unified Messaging User <strong>Guide</strong><br />
<strong>Voice</strong> <strong>Mail</strong> Systems<br />
The <strong>Mitel</strong> <strong>5000</strong> <strong>CP</strong> supports the following voice mail systems:<br />
<br />
<br />
<br />
Unified <strong>Voice</strong> Messaging: UVM is the built-in voice processing system that provides<br />
voice mail and voice messaging for system users. UVM also provides unified messaging<br />
capabilities so subscribers can listen to their voice mail messages through their e-mail<br />
client. UVM does not support Fax-On-Demand or buffered SMDR. If part of a network,<br />
mailboxes on a <strong>Mitel</strong> <strong>5000</strong> <strong>CP</strong> node equipped only with UVM cannot forward messages to,<br />
or receive messages forwarded from, mailboxes on other nodes.<br />
Enterprise Messaging: EM is an external voice mail system that provides several<br />
advanced voice processing features such as Unified Messaging, Automatic Speech<br />
Recognition (ASR), Text-to-Speech (TTS) functionality, and Fax-on-Demand capabilities.<br />
NuPoint Unified Messaging (UM): NuPoint UM is an external voice mail system that<br />
provides voice and fax messaging capabilities, paging support, and personal mailboxes.<br />
NuPoint UM also provides unified messaging capabilities so subscribers can listen to their<br />
voice mail messages through their e-mail client and their voice mails through the<br />
Telephone User Interface (TUI). For NuPoint UM documentation, go to the <strong>Mitel</strong> Online<br />
Web site (http://www.edocs.mitel.com). For NuPoint UM administration, refer to the Web<br />
Console Help and the Technical Documentation Online Help.<br />
If applicable, you can also contact your system administrator or local provider for more<br />
information about your voice mail system.<br />
Page 6 <strong>Mitel</strong> ® <strong>5000</strong> <strong>CP</strong> Unified <strong>Voice</strong> Messaging and Enterprise ® Messaging <strong>Administrator</strong> <strong>Guide</strong> – Issue 5.0, February 2011
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