Mitel 5000 CP v5.0 Voice Mail Administrator Guide.pdf
Mitel 5000 CP v5.0 Voice Mail Administrator Guide.pdf
Mitel 5000 CP v5.0 Voice Mail Administrator Guide.pdf
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Reference<br />
Troubleshooting Tips<br />
Troubleshooting Tips<br />
The following sections include information to help you troubleshoot problems:<br />
System <strong>Administrator</strong> and Provider Information below<br />
<br />
<strong>Administrator</strong> Troubleshooting Tips below<br />
System <strong>Administrator</strong> and Provider Information<br />
Because this guide covers voice mail administration features only, you may find that you need<br />
additional assistance from your system administrator for issues such as creating new user<br />
accounts or changing system settings.<br />
Your system administrator may be on site, or you may rely on your local provider (the company<br />
that installed your phone system and now services it) for system administration. All sales,<br />
service, and technical support are handled at the local level by your authorized <strong>Mitel</strong> provider. If<br />
you do not know the contact information for your local provider, use the “Partners – <strong>Mitel</strong><br />
Partner Locator” link at the top of the <strong>Mitel</strong> Web site (www.mitel.com) to locate a nearby office.<br />
<strong>Administrator</strong> Troubleshooting Tips<br />
Table 2 includes voice mail administrator troubleshooting tips.<br />
Table 2. <strong>Administrator</strong> Troubleshooting Tips<br />
Problem<br />
I do not know the administrator mailbox<br />
number or passcode.<br />
One of our employees has left the<br />
company, and I need to change the<br />
mailbox passcode so I can delete<br />
messages, change settings, and so on.<br />
I cannot set up a new voice mail<br />
subscriber mailbox.<br />
I need to change the voice mail system<br />
time.<br />
I need new voice mail system greetings<br />
for day and night mode, vacations, and<br />
so on.<br />
I have recorded new audiotex<br />
recordings, but I do not know how to<br />
assign them to our voice mail<br />
application.<br />
Possible Solution<br />
You must contact your system administrator for<br />
the mailbox number and passcode. For more<br />
information, contact your system administrator or<br />
local authorized provider. See “System<br />
<strong>Administrator</strong> and Provider Information” above.<br />
See “Accessing Other Subscriber Accounts” on<br />
page 11.<br />
Your system administrator must create the new<br />
account. For more information, contact your<br />
system administrator or local authorized provider.<br />
See “System <strong>Administrator</strong> and Provider<br />
Information” above.<br />
Your system administrator must change the voice<br />
mail system time. For more information, contact<br />
your system administrator or local authorized<br />
provider. See “System <strong>Administrator</strong> and Provider<br />
Information” above.<br />
You can record new audiotex recordings for each<br />
greeting that you want to use. See “Creating<br />
Audiotex Recordings” on page 15.<br />
See “Assigning Audiotex Recordings to System<br />
Extension Numbers” on page 17.<br />
Page 22 <strong>Mitel</strong> ® <strong>5000</strong> <strong>CP</strong> Unified <strong>Voice</strong> Messaging and Enterprise ® Messaging <strong>Administrator</strong> <strong>Guide</strong> – Issue 5.0, February 2011
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