Mitel 5000 CP v5.0 Voice Mail Administrator Guide.pdf

Voice Mail Administration
Changing Subscriber Mailbox Passcodes
Changing Subscriber Mailbox Passcodes
Passcodes prevent unauthorized mailbox access. Subscribers create their own passcodes
when they initialize their mailboxes, but you may find that you need to change a passcode to
access a subscriber’s mailbox.
IMPORTANT
Using the administrator account, you do not need to know the passcode of a
particular mailbox to perform maintenance.
To provide system security, all mailboxes and extension IDs should have a
passcode. To make the passcodes difficult to guess, they should not match
the mailbox number or consist of one digit repeated several times. This is
especially important for the voice mail administrator's mailbox, which allows
programming access to other mailboxes.
To change another subscriber’s passcode:
1. Access the administrator mailbox. See page 10.
2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance
menu.
3. Say or enter the mailbox or extension ID. You hear the Personal Options menu.
4. Press 3 or say “Passcode.”
5. Do one of the following:
If you want a passcode, enter a new passcode using digits 0 to 9 (up to 12 digits),
and then press #. Voice mail plays back the passcode.
If you do not want to use a passcode, press #. Voice mail announces that you have
chosen not to have a passcode.
6. Press # or say “Accept” to accept the passcode as entered, or press 3 or say “Re-enter”
to erase and re-enter the passcode.
Page 12 Mitel ® 5000 CP Unified Voice Messaging and Enterprise ® Messaging Administrator Guide – Issue 5.0, February 2011